They were and they weren't. UI was pretty responsive, but starting programs was often slow. In 8.1 and above, starting the home screen was sometimes slow. So many dots crossing the screen.
Ocean Spray realized this and made the bottom of the can un-openable. So now you either have to use a knife or squeeze the can enough to loosen the cranberry jelly loaf. I've found the same trick works on refried beans, but it's not as amusing. lol.
I 100% agree, if you can sign up without a phone call, you should be able to cancel without one. However, at the end of the day, it's just a phone call. It gets a bit dramatic.
It's just a click on their side, no reason to make it more
complicated than necessary.
For many people a phone call is not "just a phone call".
Companies doing this know why they force customers to call. So
did this one when they changed the terms of service recently.
No, it's not the end of the world for most. But it sure shows
how they treat their customers.
"Just a phone call" can get pretty bad. You can wait their entire working day on hold trying to contact the MN department of public safety, and I wouldn't be surprised to find that there exist people who would rather not blow one or more vacation days on such a riveting adventure.
Which is indeed the case for us. We are (I am) based in Ireland, and there is a significant time different. Even though that's not the main culprit here but still applicable.
As a customer, guess what? I get it, it'll take longer to get my stuff. No big deal. It means a lot of people are being responsible, shopping online, and hopefully sending gifts rather than spreading COVID. Retailers should just not make shipping promises they can't keep, reasonable people will understand.