Yes! We will be publishing an article soon on how to use it alongside your existing support chat widget (ZenDesk, Intercom, LiveAgent, etc.) to view your customers' screens, so you can troubleshoot and resolve their issues more quickly--all from your website.
At Screenleap, we’ve been providing quick-and-easy screen sharing and online meetings since we launched as a Show HN on Hacker News 10 years ago! https://news.ycombinator.com/item?id=3539792
Today we’re excited to share what we’ve been building:
Screenleap for Websites allows you to easily add our installation-free screen sharing and online meetings functionality to your website by adding a snippet of code. To configure your integration, you simply toggle some settings on the Screenleap site - no programming is required. It’s like adding a chat widget to your website, but instead of live chat, you get Google Meet-like functionality integrated right into your website.
Once you have added the code snippet and configured your integration, you can enable all sorts of new interactions with your users directly from your website. For example, you can 1) provide your customers with the ability to jump into richer real-time support experiences with screen sharing, live video, audio, and chat, 2) allow your users to video chat with each other live, 3) funnel website prospects into live sales demos and conversations and automatically redirect them to a lead-generation form afterwards, 4) host online classes directly from your own website, and more.
The demo integration requires you to manually send a link to the users you want to interact with, but if you sign up for your own integration, you’ll also have the option to 1) have all the users at a specific URL automatically join your session or 2) select which users you want to join your session.
We rebuilt the Gmail integration portion of our Screenleap extension using InboxSDK and reduced the size of our implementation from a bunch of files to 120 lines of code (the InboxSDK integration portion is only 10 lines). Would've saved a month of work if this was available the first time around!
Besides not having to keep up with breaking changes in Gmail, another really nice benefit of using InboxSDK is that you don't have to keep updating your extension to make sure that it plays nice with other extensions. This was an unexpected and on-going source of development work for us previously.
Looking forward to the Google Calendar integration :)
This is great. I'm actually in the process of buying a used car now and it's nearly impossible to get an appointment at a garage in SF in a timely manner.
* On the browse page, you should remove the ninja after the person's expertise. It makes it easier for the expertise to stand out when scanning the experts.
* It wasn't immediately obvious to me that the green circle meant that the ninja was available now--maybe something more obvious if you want people to start a session in an ad hoc fashion vs scheduling a future session.
* It might be useful to show the people an onboarding page with the type of help you could get from these ninjas.
