It is important to note that when an individual offers a performance he typically conceals something more than inappropriate pleasures and economies. Some of these matters for concealment may be suggested here.
First, in addition to secret pleasures and economies, the performer may be engaged in a profitable form of activity that is concealed from his audience and that is incompatible with the view of his activity which he hopes they will obtain. The model here is to be found with hilarious clarity in the cigar-store-bookie-joint, but something of the spirit of these establishments can be found in many places. A surprising number of workers seem to justify their jobs to themselves by the tools that can be stolen, or the food supplies that can be resold, or the travelling that can be enjoyed on company time, or the propaganda that can be distributed, or the contacts that can be made and properly influenced, et. In all such cases, place of work and official activity come to be a kind of shell which conceals the spirited life of the performer.
Secondly, we find that errors and mistakes are often corrected before the performance takes place, while telltale signs that errors have been made and corrected are themselves concealed. In this way an impression of infallibility, so important in many presentations, is maintained. There is a famous remark that doctors bury their mistakes. Another example is found in a recent dissertation on social interaction in three government offices, which suggests that officers disliked dictating reports to a stenographer because they liked to go back over their reports and correct the flaws before a stenographer, let alone a superior, saw the reports.
Thirdly, in those interactions where the individual presents a product to others, he will tend to show them only the end product, and they will be led into judging him on the basis of something that has been finished, polished, and packaged. In some cases, if very little effort was actually required to complete the object, this fact will be concealed. In other cases, it will be the long, tedious hours of lonely labour that will be hidden. For example, the urbane style affected in some scholarly books can be instructively compared with the feverish drudgery the author may have endured in order to complete the index on time, or with the squabbles he may have had with his publisher in order to increase the size of the first letter of his last name as it appears on the cover of his book.
A fourth discrepancy between appearances and over-all reality may be cited. We find that there are many performances which could not have been given had not tasks been done which were physically unclean, semi-illegal, cruel, and degrading in other ways; but these disturbing facts are seldom expressed during a performance. In Hughes's terms, we tend to conceal from our audience all evidence of 'dirty work', whether we do this work in private or allocate it to a servant, to the impersonal market, to a legitimate specialist, or to an illegitimate one.
Closely connected with the notion of dirty work is a fifth discrepancy between appearance and actual activity. If the activity of an individual is to embody several ideal standards, and if a good showing is to be made, it is likely then that some of these standards will be sustained in public by the private sacrifice of some of the others. Often, of course, the performer will sacrifice those standards whose loss can be concealed and will make this sacrifice in order to maintain standards whosse inadequate application cannot be concealed. Thus, during times of rationing, if a restaurateur, grocer, or butcher is to maintain his customary show of variety, and affirm his customers' image of him, then concealable sources of illegal supply may be his solution. So, too, if a service is judged on the basis of speed and quality, quality is likely to fall before speed because poor quality can be concealed but now slow service. Similarly, if attendants in a mental ward are to maintain order and at the same time not hit patients, and if this combination of standards is difficult to maintain, then the unruly patient may be 'necked' with a wet towel and choked into submission in a way that leaves no visible evidence of mistreatment. Absence of mistreatment can be faked, not order...
Erving Goffman, The Presentation of Self in Everyday Life
