A: Individual applicants may request up to eight transponders on a single account. Commercial accounts have no limit to the number of transponder they may have on a single account. Each transponder requires a non-refundable $15 transponder fee.

A: As the E-ZPass program matures and continues to grow in popularity, the toll agencies are realizing the staggering cost of transponders and their replacement. There are many methods being used to recoup the investment in transponders. DelDOT has elected to charge this one-time fee while others charge monthly or annual fees.

A: If your transponder is found to be defective within three (3) years of issuance, it will be replaced free of charge.

A: No, this fee is non-refundable. If you are closing your account, please return the transponder(s) so that DelDOT may dispose of it safely.

A: All transponders are tested before distribution. If you suspect your transponder is not functioning properly, please call the Delaware E-ZPass Service Center at 1-888-397-2773.

A: You should install the interior transponder on the inside of your vehicle's windshield near or behind your rearview using the provided fasteners. The E-ZPass Customer Guide gives complete details on how to mount both the interior and the bumper mount transponders. There are also instructions on the web site.

A: The transponder number is the eleven-digit number on the bottom left side of the label above the barcode. All Delaware E-ZPass transponders start with "019".

A: Yes, you may transfer a transponder between vehicles as long as they are of the same vehicle class. For example, a transponder from a pickup truck can be used on an SUV, but not on a tractor-trailer. There are penalties for using a transponder in a different vehicle class. Be sure all vehicles are listed on your E-ZPass account.

A: Yes. In this instance, the equipment in the lane identifies that your vehicle is pulling a trailer and charges you accordingly. However, if you think this will be a regular occurrence, you should call the Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently. You should never use your transponder in a vehicle type other than the one you initially requested (i.e., car transponder in tractor-trailer).

A: Yes. You should not use your E-ZPass transponder:

• If you reported your transponder lost or stolen but later find it.
• If you have an insufficient toll balance in your account.
• If you use a different type of vehicle than noted on your account.

A: If your transponder is lost or stolen, report it immediately to the Customer Service Center at 1-888-EZPassDE (1-888-397-2773). The transponder is deactivated when you report it. You are not responsible for any charges incurred after you report a lost or stolen transponder. You are liable for toll charges incurred prior to notification. If you are still concerned about safeguarding your transponder, you may wish to take the E-ZPass transponder with you when it is not in use. The self-adhesive strips allow for easy removal and re-installation.

A: Some toll plazas have special lanes that only E-ZPass customers can use. These lanes are clearly marked by signs that say "E-ZPass Only." In Delaware these lanes have flashing yellow lights above the canopy.

A: The different toll facilities equip their lanes differently. Some equip all their lanes for E-ZPass use and some do not. Your best bet is to look for the dedicated E-ZPass lanes. These lanes will have signs saying "E-ZPass Only" and will provide you with non-stop passage through the toll plaza.

A: In the event that you enter a toll lane that is not equipped with E-ZPass, you are required to pay the full cash toll. Never back up in a toll lane unless instructed to do so by toll plaza personnel.

A: If the lane is staffed, pay the toll in cash. Otherwise, never stop or back up in the lane. It is dangerous both to you and to others. Proceed through the lane and call the Service Center at 1-888-EZPassDE (1-888-397-2773) as soon as possible. Always ensure that your transponder is properly mounted prior to beginning your trip.

A: When you proceed through the toll plazas equipped to handle E-ZPass transactions, the message sign just beyond the tollbooth gives you transaction feedback. This message varies based on the toll facility. In Delaware, the highway speed lanes give no feedback.

• "E-ZPass Thanx," "Go," or "Paid" message and/or a green light indicate your account has a sufficient toll balance, your transponder is properly installed, and the toll amount is deducted from your account.
• "Call Customer SVC Center" (in Delaware) or "Low Bal" and/or a yellow light indicate your account has a sufficient toll balance, your transponder is properly installed, and the toll amount is deducted from your account, but also indicate that your account balance is running low. You must replenish your account immediately or risk receiving a violation notice.
• "Invalid", "Call EZPass", or "Toll Due" and/or a red light indicate that there is a problem with either your account or the transponder. If this circumstance occurs, you must manually pay the toll. Do not use another E-ZPass lane until you have called the Delaware E-ZPass Service Center at 1-888-397-2773 to resolve the problem.

A: Call 1-888-EZPassDE (1-888-397-2773) to confirm your account balance, or check online at www.EZPassDE.com.

A: For safety reasons, obey the posted speed limit signs in the lane. Speeders may lose their privilege to use E-ZPass.

A: No. Your account statement serves as your receipt for all E-ZPass trips.

A: Your PIN Number is the 4 characters that were assigned to your Delaware E-ZPass account at account opening. Your PIN is masked so that even the E-ZPass customer service representatives cannot see it. Note changes if you forget your PIN, we can change it for you after you provide us with enough information to establish your identity.

A: No, the initial prepaid toll amount of $25 applies to an account, which can include up to eight vehicles.

A: As a credit card customer, your account is automatically replenished whenever your account balance falls below $10 or your low balance amount whichever is greater. If you are a check or cash customer, you receive a "Call Customer Service Center" or "Low Bal" message in the toll lane when your account falls below 50% of your replenishment amount. You will not receive any feedback in the Highway speed E-ZPass Express Lanes. If you pay with check, mail your payment to the Service Center. In order to pay by cash, you must visit a Service Center.

A: Your toll usage is reviewed periodically. If your monthly activity has changed significantly, we increase or decrease the replenishment amount to a more appropriate level and notify you in writing.

A: If you are a cash or check paying customer, it is your responsibility to ensure your account is funded. If you are a credit card customer, you should not receive this message because you have an automatic replenishment feature. If you do receive this message, please call the Customer Service Center at 1-888-EZPassDE (1-888-397-2773). If you forgot to make a payment and you use E-ZPass when your account does not have sufficient funds to pay the toll, you are required to pay the full cash toll plus an administrative fee of $25. If you know your account is low and you have not made a payment, remove the transponder from your car or place it in the silver "no read" bag. Then, travel through a staffed toll lane and pay the toll attendant. Payment can be made by mail, in person, over the phone or via the web.

A: If you choose the credit card payment option with the automatic replenishment feature and you keep your account information up to date with the Service Center, you should never have this problem. Your account is automatically replenished when your balance reaches the $10 threshold. If you are a cash or check paying customer, it is your responsibility to ensure your account is funded. If your account does to have sufficient funds to pay the toll you must not use the "E-ZPass Only" lanes. Until you make a payment to your account, you should remove the transponder from your vehicle or place it in the silver "no read" bag that you received with your EZPass transponder kit. If you attempt to use your transponder when there is an insufficient toll balance in your account, you may be considered a violator if you do not pay the full cash toll. You may also be required to pay an administrative fee of $25. Before you can use your transponder again, you must make a payment to your account.

A: Call the Service Center at 1-888-EZPassDE (1-888-397-2773) or go online www.EZPassDE.com to change your address, payment method, or the vehicles assigned to your account.

A: First, call your credit card company to report the loss or theft. Then, call the Service Center at 1-888-EZPassDE (1-888-397-2773) and report the loss. Another credit card or method of payment is required until your new card is issued.

A: Call the Service Center at 1-888-EZPassDE (1-888-397-2773) or visit our website to update your credit card information.

A: Yes. You receive an itemized monthly statement for the first month and quarterly (every three months) thereafter via email. If you desire, you have the option to continue receiving monthly statements for a fee of $1 for each month that you would not normally receive a statement ($8.00 per year). You can also view your transactions on the web free of charge.

A: You can access your account 24-hours a day at www.ezpassde.com.

If you have not visited our site recently or are a new Delaware E-ZPass customer you will need to set up your on-line account. You will need your account number or your transponder number, and the 4-digit security pin assigned to your account. If you do not have this information, please contact our Customer Service department at 888.397.2773 (Option 8), 7 a.m. - 7 p.m., Monday through Friday and 8 a.m. - 2 p.m. Saturday for further assistance.

Once you have the required pieces of information, please follow these easy instructions:

• Visit our website at www.ezpassde.com.
• On the left side of the screen, select "Your Account"
• On the sign in screen, select the third option, "Don't have an E-Zpass username/password?"
• Enter your account number (or transponder) and your assigned 4-digit security pin and select.
• Now create the username and password of your choice using the following guidelines. The username must be 6 - 20 characters. The password must be a minimum of 7 characters and include at least 1 number and 1 capital letter.
• For security purposes, we have you choose three questions (and provide your answers) that will help us identify you in the future. If you ever forget your username or password, we refer to these security questions and to the answers you supplied when setting up your account.
• Upon completion of the above steps, you will receive a system message that states the creation of your username and password was successful.
• The next time you access the website, you can skip all the above steps and go directly to the Sign In screen. You will only enter the username and password you created.

A: Using the Delaware E-ZPass website, you can:

• Add or remove vehicles from your account
• Change your PIN
• Modify or replace the credit card(s) used for replenishment of your account
• Change your address and other contact information.
• Make a one-time payment with your credit card
• See which facilities accept E-ZPass for payment
• View the Terms and Conditions
• Request additional transponder(s)
• Report lost or stolen transponder(s)
• View your recent transaction history
• Send us an e-mail with a question or comment
• View the frequently asked questions
• Get the most up-to-date Delaware E-ZPass information
• Get directions to our main walk-in center in Dover, Delaware
• Check your discount plan activity

A: Yes. There are automatic discounts simply for using E-ZPass to pay your tolls on State Route 1 and U. S. Route 301. State Route 1 also offers a 25% discount for commercial vehicles with more than 2 axles. Additionally, there is a Delaware E-ZPass Frequent User Plan Discount for drivers on State Route 1 and on U.S. Route 301. It is described below.

Commercial E-ZPass users get a 25% discount for trips made by vehicles with 3 or more axles on State Route 1.

A:

• As a Delaware E-ZPass customer, you are automatically enrolled in the SR-1 and U.S. 301 frequent user plan. The Delaware Frequent User Plan requires 30 or more qualifying trips within a 30-day rolling discount period on Delaware State Route 1 or on U.S. Route 301. The discount (50% off the E-ZPass toll fare) is applied within 5 days after the end of the 30-day discount period. This plan is for individual accounts only and will automatically be assigned to the transponders on 2-axle vehicles. The 30 trips must be made on the same transponder in order to qualify. The 30 trips are determined by the posting date of the transactions to your account and must be transponder, not license plate, read transactions. The trips on State Route 1 cannot be combined with the trips on U.S. Route 301. The 30 trips must be completed on one roadway or the other.
• Commercial E-ZPass users get a 25% automatic discount for trips made by vehicles with 3 or more axles on SR1. Commercial E-ZPass account users also get up to a 16% automatic discount for trips made by vehicles with 3 or more axles on 301.

A: Contact the Service Center and provide new license plate and vehicle information as soon as possible.

A: Yes, as long as you inform the Service Center. You can add the vehicle to your account via the web or by calling us. Remember to remove the rental vehicle from your account when you return it.

A: Having the vehicle's license plate registered on your account prevents you from getting a violation notice in the event that your transponder does not read.

A: A Toll Violation Notice is issued for every violation (see example). In addition to the toll, a Violation Notice has a $25 Administrative Fee, $10 Ambulance Company Fund Fee, and a $15 fee to Combat Violent Crimes.

A Toll Violation Final Notice (see example) is issued if the Violation Notice has not been paid within 30 days. The Toll Violation Final Notice adds a Civil Penalty of $25 and a Civil Penalty Surcharge of $12.50 to the fees listed on the first Notice of Toll Violation. If the Toll Violation Final Notice is not paid, it will be subject to registration hold, collection activities or legal action.

A: A payment for Toll Violation and Toll Violation Final Notices can be made over the phone, through the mail, in person or on this website.

To pay using this website, the payment must meet the following criteria:

• You must be paying the notice in full.
• It must be a Toll Violation Notice or a Toll Violation Final Notice.
• You must be paying with a Visa, MasterCard, Discover or American Express

All the information you need is on the notice. Select Pay and enter your license plate number then select the correct state of issuance from the pull down list. Enter the notice number. This is the 10-digit number at the top of your notice. It is called the Violation Number.

Click submit. You will see the Payment Screen. Enter the required information including your credit card number and expiration date and click submit. You will receive a confirmation that your payment was accepted. Your payment will be applied to your violation within 24 to 48 hours. If you receive an error message, please double-check and re-enter the required information. If you still receive an error message or have any other problem, call us at 1-888-EZPassDE (1-888-397-2773). We can take your payment over the phone.

A: If you wish to pay multiple violation notices, enter the first violation number, pay it and repeat the process for each violation.

A: Delaware E-ZPass Customers with accounts in good standing can appeal their violation notices by accessing the Appeal Page of this website, over the phone, in person, by fax or mail. If you are not a Delaware E-ZPass customer, please follow the written instructions on the violation notice. You can appeal by completing the appeal form on the back of your violation notice and mailing it to PO Box 697, Dover, DE 19903-0697.

To appeal your violation using this webpage, you must meet the following criteria:

You must be a Delaware E-ZPass customer. You can tell by your transponder number, it must start with 019 and have a label identifying it as belonging to DelDOT. (If you are not a Delaware E-ZPass Customer, please follow the written instructions on your violation notice).

You will need your transponder number. If you have multiple transponders on your account, any of your transponder numbers will do. It does not have to be the one on the vehicle for which you got the violation.

Your account must be in good standing. An account in good standing has a positive balance.

All the information you need is on the notice. Select Appeals and enter your license plate number then select the correct state of issuance from the pull down list. Enter the notice number. This is the 10-digit number at the top of your notice. It is called the Violation Number.

Click submit. You will see the Appeal Screen. Enter your 11-digit Delaware E-ZPass transponder number and click submit. You will receive a confirmation that your appeal has been sent to be reviewed and processed. If you receive an error message, double-check and re-enter the required information. If you still receive an error message or have any other problem, call us at 1-888-EZPassDE (1-888-397-2773).

A: You will receive a letter in the mail indicating that your appeal has been accepted or rejected. If your appeal is rejected, the letter will explain why.

A: If you wish to appeal multiple violation notices, enter the first violation number, appeal it and repeat the process for each violation.

A: If you are an E-ZPass Customer and have received a violation notice(s), please consider the following to help prevent additional violation notices. If you do not receive confirmation that your E-ZPass transponder was read in the lane, it is possible that your transponder is not working properly. The reason for this could be:

• Your vehicle windshield blocks the transponder requiring you to use an external transponder.
• The transponder is not mounted properly.
• The transponder has been reported lost or stolen.
• Your E-ZPass account is in insufficient funds status.
• The transponder is malfunctioning.

If you need further help, please contact your Customer Service Center. Usually the phone number to contact your service center can be found on your transponder. If you are a Delaware E-ZPass customer, please contact the Delaware E-ZPass Service Center at 1-888-EZPassDE (1-888-397-2773) for assistance.

A: If you received a violation from a toll authority other than the Delaware Department of Transportation, you must follow the procedure described on the violation notice. Unfortunately, Delaware E-ZPass can not resolve the violation from another toll authority. If you are a Delaware E-ZPass customer in good standing, you can appeal your violation. In most cases, the toll authority will ask for proof that you are

• A Delaware E-ZPass customer and
• That your account is in good standing (An account in good standing has a positive balance.)

A: If you are a Delaware E-ZPass customer, This proof can be provided in the form of a Delaware E-ZPass statement covering the time period during which the violation occurred. You can get a statement for any period in the last six months on this website by returning to the main page and selecting My Account.

• Enter your account number or transponder number and your PIN.
• Select transactions and enter a start date for a 30-day period that includes the date of your violation.
• Be sure and choose the detail option as opposed to summary and click Get Transactions.
• Choose print and then print settings.
• Select landscape and print.

We can also mail or fax you a statement. Simply call us at 1-888-EZPassDE (1-888-397-2773). If you need a statement prior to the last six months please call us and we will send it to you. Then complete the appeal form which came with the violation notice (sometimes it is on the back) and send it along with the Delaware E-ZPass statement to the address on the form. Please read the instructions on the violation notice carefully as each toll authority has its own specific rules and deadlines.

A: The new U.S. Route 301 is projected to open to traffic on January 1, 2019.

A: No. The toll system may only be used for toll enforcement.

A: Yes, a sample* of the toll rates is as follows:

E-ZPass Toll Rates 2019
Class/Location	2-axle	3-axle	4-axle	5-axle	6-Axle
DE/MD State Line	$4.00	$9.00	$10.00	$11.00	$12.00
Levels Rd	$1.00	$8.00	$9.00	$10.00	$11.00
Summit Br	$0.75	$8.00	$9.00	$10.00	$11.00
Jamison Corner	$0.50	$8.00	$9.00	$10.00	$11.00
TOLL BY PLATE Rates 2019
Class/Location	2-axle	3-axle	4-axle	5-axle	6-Axle
DE/MD State Line	$5.60	$10.80	$12.00	$13.20	$14.40
Levels Rd	$1.40	$9.60	$10.80	$12.00	$13.20
Summit Br	$1.05	$9.60	$10.80	$12.00	$13.20
Jamison Corner	$0.70	$9.60	$10.80	$12.00	$13.20

*Please note that the above rates are samples. To find the actual toll rate for your entry and exit points please use the Toll Calculator.

A: Yes. The revenue will be reviewed annually to ensure that all bond requirements are being met. If required, the rates may be changed as needed.

A: In addition to entering the project at the Delaware/Maryland State Line, there will be three interchanges: Levels Road, Summit Bridge Road and Jamison Corner Road.

A: The concept of the U.S. Route 301 Tolling is that if a vehicle uses the new U.S. Route 301, it will be tolled once, but only once, per trip. To accomplish this, there is a toll plaza on the mainline just north of the MD State Line, and tolls on the ramps to and from the North. For example, if a 2-axle vehicle with E-ZPass (Note: rates will differ for those using TOLL BY PLATE) gets on US 301 at the Levels Rd Interchange, heads north on the new US 301, and gets off at State Route 1, it will get charged $1.00, but will not be charged any additional toll when it gets off at State Route 1.

A: No.

A: There will be adequate signage notifying motorists that U.S. Route 301 is a toll road. However, if you do inadvertently miss the signs and enter the facility, continue to the next exit – do not turn around or back up. This would be illegal and create a safety hazard. You will receive an invoice in the mail or have the toll posted to your E-ZPass account.

A: Tolls will be collected using All Electronic Toll (AET) Collection. There will not be any conventional toll plazas on the new facility. AET collects tolls at highway speed, either by reading an E-ZPass transponder and deducting the toll from a prepaid account or TOLL BY PLATE using photographic images of the vehicle’s license plate and sending an invoice to the registered owner of the vehicle.

A: All new toll plazas in the US are being constructed without conventional cash toll collection. Cash toll plazas require significantly more pavement and administration buildings, adding to the cost and environmental impact of construction of the new highway. The stop and go traffic at a cash toll plaza increases greenhouse gas emissions. The stop and go traffic also increases traffic delay and reduces traffic safety. The cash collection adds the operational costs of toll collectors and money processing to the Department.

A: When a motor vehicle passes through a toll collection facility and the toll payment is not made by an electronic transponder, a photographic image of the vehicle's license plate will be captured at the toll zone. The first listed registered owner of that vehicle, as listed in DMV records, will receive an invoice in the mail for the accumulated toll amount of all transactions for trips on the new U.S. Route 301.

A: No. The toll violation process at the existing Delaware toll facilities on SR 1 and I-95 will not change. E-ZPass is the recommended payment method at the existing facilities. Cash will still be accepted at these facilities.

A: No. TOLL BY PLATE will only be offered on U.S. Route 301. As such, only TOLL BY PLATE from U.S. Route 301 will appear on TOLL BY PLATE Invoices. Violations from other toll facilities will be noticed separately. Vehicles passing through a toll plaza on SR 1 or I-95 without a valid E-ZPass who do not stop and pay a toll in cash will receive a Toll Violation Notice.

A: While there is no immediate plan to convert any toll plazas on SR 1or I-95 to AET, options are being studied by the Department.

A: E-ZPass customers pay less than TOLL BY PLATE customers because the E-ZPass Prepaid Toll Program is a more efficient method of collecting tolls. E-ZPass is a completely automated system. With TOLL BY PLATE, DelDOT must review the images for each toll transaction, contact the Division of Motor Vehicles to determine the registered owner, mail an invoice and process payment. The TOLL BY PLATE is higher to offset a portion of these operational costs.

A: No. As in the highway speed toll zones on SR 1 and I-95, feedback will not be provided in the toll zones on U.S. Route 301. Motorists are encouraged to monitor their account status through regular statements and on line. Motorist must keep their account data current, to include current license plates, current credit cards and current address. Motorists must also keep their address current with the Division of Motor Vehicles.

A: If the registered owner fails to pay a TOLL BY PLATE invoice by the due date on the invoice, each toll transaction becomes a toll violation, pursuant to 21 Del. C. §4127 in connection with DelDOT’s video toll collection system. Failure to pay this invoice may result in the imposition of additional penalties and fees outlined below. These additional fees and penalties will be imposed on each individual toll listed on the invoice that is not paid.

These fees are:
$25 Administrative Fee to support the cost of the violation processing by the Department
$15 fee paid to the Fund to Combat Violent Crimes
$10 fee paid to the State Fire Prevention Commission Volunteer Ambulance Company Fund

If the tolls and violation fees are not paid by the date specified on the Toll Violation Notice, the following are added for each transaction:
$25 Civil Penalty
$12.50 Civil Penalty Surcharge

Further, pursuant to 21 Del. C. § 810, if the tolls and fees are not promptly paid following the application of the Civil Penalty, DelDOT may institute a registration hold on any vehicle connected with this invoice if the tolls are not paid in full. A registration hold marks the vehicle registration for non-renewal until all past due tolls and fees are paid in full.

A: Since cash payment will not be accepted at the toll zones on the highway, motorists are encouraged to establish an E-ZPass account as the most convenient and least cost option for paying the toll. Accounts can be established and replenished using cash at the walk-in centers at any DelDOT toll plaza, and the E-ZPass Customer Service Center in Dover.

A: To avoid any additional fees, the vehicle owner must pay a TOLL BY PLATE Invoice by the due date shown on the invoice.

A: If a TOLL BY PLATE Invoice is not paid by the due date on the invoice, each transaction will be progressed to a toll violation. Each transaction will be assessed a $25 Administrative Fee, a $10 Ambulance Company Fund Fee, and a $15 fee to Combat Violent Crimes.

A Toll Violation Final Notice is issued if the Toll Violation Notice has not been paid within 30 days. The Toll Violation Final Notice adds a Civil Penalty of $25 and a Civil Penalty Surcharge of $12.50 to each transaction on the Toll Violation Notice in addition to the fees listed on the first Notice of Toll Violation. If the Toll Violation Final Notice is not paid, the registered owner will be subject to registration hold, collection activities or legal action.

A: The toll plazas on SR 1 and I-95 offer customers without E-ZPass an option to pay with cash. The regulatory signing and payment process at these locations are not developed for a TOLL BY PLATE payment system. The new system at U.S. Route 301 is being designed and constructed with state-of-the-art equipment and processes to support TOLL BY PLATE collection. A cash option is not offered on U.S. Route 301

A: The registered owner of the vehicle shall be liable for failure of an operator to pay any required toll, or to pay toll on an AET facility, per Section 4129 for the Delaware Code.

A: Please visit the E-ZPass Signup page for an on-line application, or for the locations of our walk-in centers. You may also call the Delaware E-ZPass Service Center at 1-888-397-2773. You may obtain an E-ZPass On-the-Go at any Delaware toll plaza, at the Delaware House Welcome Center and Rest Stop, at any DMV ___location and at AAA in Wilmington or Newark.

A: Use the Contact Us button on our website, call 1-888-EZPassDE (1-888-397-2773) to speak with a customer service representative or visit any of our Delaware Service Centers.