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FInal Quiz TQM

The document contains 30 true/false statements about process management, quality improvement, product design, and related topics. Most of the statements are true, including that Deming and Juran observed quality problems were associated with processes; leading companies employ systematic process improvement approaches; and kaizen focuses on incremental improvement and is applicable to both value-creation and support processes.

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Jasha Reyes
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Download as DOCX, PDF, TXT or read online on Scribd
100 views

FInal Quiz TQM

The document contains 30 true/false statements about process management, quality improvement, product design, and related topics. Most of the statements are true, including that Deming and Juran observed quality problems were associated with processes; leading companies employ systematic process improvement approaches; and kaizen focuses on incremental improvement and is applicable to both value-creation and support processes.

Uploaded by

Jasha Reyes
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Cruz, Kimberly Shane U.

BFREE

1. Process management is defined as the controlling and improving of processes after


they have been designed. FALSE

2. Deming and Juran observed that the overwhelming majority of quality problems were
associated with processes. TRUE

3. Value-creation (core) processes exist only in the manufacturing sector. FALSE

4. Support processes generally do not directly add value to products and services. TRUE

5. Value-creation (core) processes exist in manufacturing firms and not service firms.
FALSE

6. Processes must be both measurable and repeatable to be improved. TRUE

7. Process owners are accountable for process performance but do not possess the
authority to improve the process. FALSE

8. Leading companies employ systematic approaches for process improvement. TRUE

9. Service standards are inherently more difficult to define and measure than
manufacturing specifications. TRUE

10. “Ninety percent of calls are answered within 30 seconds” is an example of a


manufacturing specification. FALSE

11. A well-run manufacturing operation can usually compensate for a poor product design.
FALSE

12. Reengineering is the search for best practices in any company, in any industry,
anywhere in the world. FALSE

13. Stretch goals often result from benchmarking activities. TRUE

14. Improved designs generally result in both cost reduction and improved quality. TRUE

15. Reengineering usually results in additional process steps or activities in order to


improve a process. FALSE

16. The first step in the product development process is preliminary concept development.
FALSE
17. Service standards are generally easier to define and measure than manufacturing
specifications. FALSE

18. The configuration of Dell computers to individual customer requirements is an example


of mass customization. TRUE

19. For most manufactured products, product design determines the majority of final
product cost. TRUE

20. Simplifying a product’s design frequently reduces product cost, but rarely improves
quality. FALSE

21. Product liability issues are best addressed once the product design phase has been
completed. FALSE

22. Concurrent engineering processes improve product design quality but cause product
development times to increase. FALSE

23. Process design is more readily applied to manufacturing operations rather to services.
FALSE

24. Service standards are inherently more difficult to define and measure than
manufacturing specifications. TRUE

25. Long-term improvements cannot be made to a process unless the process is first
brought under control. TRUE

26. One component of a control system is the comparison of actual results with a standard
or goal. TRUE

27. Due to the difficulties with measuring service processes, service processes generally
cannot be controlled. FALSE

28. Kaizen focuses on improvement through major technological change. FALSE

29. Kaizen is applicable to both the value-creation processes and the support processes in
an organization. TRUE

30. Benchmarking is the radical redesign of business processes to achieve new levels of
performance. FALSE

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