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Student Name: - : Flow-Shop Scheduling Is Used in High-Volume Systems. True False

This document contains 21 true/false questions about scheduling operations in different volume systems. The questions cover topics like flow-shop scheduling in high-volume systems, issues in scheduling intermediate-volume systems, using Gantt charts and priority rules, and the theory of constraints approach to scheduling. The student is asked to indicate whether each statement is true or false.

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Joker csgo

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0% found this document useful (0 votes)

2K views

Student Name: - : Flow-Shop Scheduling Is Used in High-Volume Systems. True False

Uploaded by

Joker csgo

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

You are on page 1/ 86

Student name:__________

TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Flow-shop scheduling is used in high-volume systems.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Learning Objective : 16-03 Describe scheduling needs in high-volume systems.
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking

2) Line balancing is a major factor in the design and scheduling of low-volume systems
because of batch processing.

⊚ true
⊚ false

Version 1 1
3) Scheduling in intermediate-volume systems has three basic issues: run size, timing, and
sequence.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-04 Describe scheduling needs in intermediate-volume systems.

4) When operations are often bottlenecked, additional planned idle time will improve the
throughput in those areas.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-09 Discuss the theory of constraints and that approach to scheduling.

5) When orders exceed our capacity, priority rules are used to select which orders will be
accepted.

Version 1 2
⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

6) The term loading, as used in scheduling, refers to choosing the order in which jobs will
be processed in low-volume systems.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Topic : Scheduling in Low-Volume Systems
Difficulty : 3 Hard
Learning Objective : 16-05 Describe scheduling needs in job shops.

7) Loading is the determination of which work centers should perform which jobs.

⊚ true
⊚ false

Version 1 3
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-05 Describe scheduling needs in job shops.

8) A Gantt chart is a basic scheduling tool that works best for high-volume systems.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-06 Use and interpret Gantt charts.

9) A Gantt chart is a basic scheduling tool that is most useful in low-volume systems.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking

Version 1 4
Difficulty : 2 Medium
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-06 Use and interpret Gantt charts.

10) A schedule chart depicts the loading and idle times for a group of machines or
departments.

⊚ true
⊚ false

11) The output of the system cannot exceed the output of the bottleneck operation(s).

⊚ true
⊚ false

Version 1 5
12) The elimination of idle time on both bottleneck and non-bottleneck operations must be
accomplished to optimize output.

⊚ true
⊚ false

13) As long as the bottleneck operations are used effectively, idle time in non-bottleneck
operations will not affect the overall productivity of the system.

⊚ true
⊚ false

Version 1 6
14) The quantity sent to a bottleneck operation could be split into two or more process
batches to better utilize a bottleneck resource rather than process the entire batch.

⊚ true
⊚ false

15) Splitting a large lot after one operation beyond a bottleneck operation would reduce the
overall waiting time of the bottleneck operation.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
AACSB : Reflective Thinking
Difficulty : 2 Medium
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-06 Use and interpret Gantt charts.
Bloom's : Understand

16) Input/output (I/O) control refers to monitoring the productivity changes since
productivity is determined by the ratio of output to input.

Version 1 7
⊚ true
⊚ false

17) Infinite loading and finite loading are two major approaches used to load work centers.

⊚ true
⊚ false

18) A schedule chart can be used to monitor job progress.

⊚ true
⊚ false

Version 1 8
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-06 Use and interpret Gantt charts.

19) The assignment model seeks an optimum matching of tasks and resources.

⊚ true
⊚ false

20) Sequencing is concerned with the order in which jobs are done, while loading is
concerned with assigning jobs to work centers or workstations.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy

Version 1 9
Bloom's : Remember
AACSB : Reflective Thinking
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-07 Use the assignment method for loading.

21) Priority rules are widely used to sequence jobs in high-volume systems.

⊚ true
⊚ false

22) The Hungarian method is limited to a maximum of two jobs per resource.

⊚ true
⊚ false

Version 1 10
23) Priority rules generally assume that job setup cost is independent of the processing
sequence of jobs.

⊚ true
⊚ false

24) In a single work center, makespan improvement can be accomplished by selecting the
optimal sequencing rule.

⊚ true
⊚ false

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25) Priority rules are used in low-volume systems to identify an optimal processing sequence.

⊚ true
⊚ false

26) The SPT priority rule always results in the lowest average completion time.

⊚ true
⊚ false

27) Bottlenecks in service systems may shift with the passage of time, so that different
operations become bottleneck operations at different times.

Version 1 12
⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-10 Summarize some of the unique problems encountered in service systems, and
Topic : Scheduling Services

28) In the decision-making hierarchy, scheduling decisions are the final step in the
transformation process before actual output occurs.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-01 Explain what scheduling involves and the importance of good scheduling.
Difficulty : 2 Medium

29) Makespan is the total time needed to complete a group of jobs.

⊚ true
⊚ false

Version 1 13
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

30) The theory of constraints has a goal of maximizing flow through the entire system.

⊚ true
⊚ false

MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
31) Similar to that in manufacturing, the service scheduling hierarchy begins with
__________ and ends with _________.

A) aggregate planning; detailed daily scheduling

B) aggregate planning; master scheduling
C) master scheduling; detailed material planning
D) aggregate planning; detailed material planning

Version 1 14
E) quarterly planning; monthly planning

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-02 Compare product and service scheduling hierarchies.

32) Which of the following is present in the manufacturing scheduling hierarchy but is absent
in the service scheduling hierarchy?

A) aggregate planning
B) materials planning
C) master scheduling
D) detailed, short-term scheduling
E) detailed, short-term planning

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-02 Compare product and service scheduling hierarchies.

33) In theory of constraints scheduling, the __________ refers to the schedule and the
__________ refers to inventory used to ensure that the bottleneck is never idle.

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A) rope; drum
B) drum; rope
C) drum; buffer
D) buffer; drum
E) buffer; rope

34) In theory of constraints scheduling, the synchronization of the sequence of operations is

referred to as the

A) buffer.
B) bottleneck.
C) constraint.
D) rope.
E) drum.

Version 1 16
35) To facilitate utilization of bottleneck operations, in theory of constraints scheduling
________ can be split into __________ to reduce waiting times.

A) bottleneck lots; non bottleneck lots

B) transfer batches; process lots
C) sized lots; constrained lots
D) process batches; transfer batches
E) buffer lots; transfer lots

36) Ensuring that the constraining resource is used to its maximum is an example of
constraint

A) elevation.
B) subordination.
C) identification.
D) elimination.
E) exploitation.

Version 1 17
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-09 Discuss the theory of constraints and that approach to scheduling.

37) Scheduling pertains to

A) hiring workers.
B) process selection.
C) buying machinery.
D) timing the use of specific resources.
E) determining the lowest cost.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-01 Explain what scheduling involves and the importance of good scheduling.

38) Which of the following is the last step in the capacity/scheduling chain?

Version 1 18
A) product planning
B) process planning
C) capacity planning
D) aggregate planning
E) scheduling

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-02 Compare product and service scheduling hierarchies.

39) Which of the following is not an example of a high-volume system?

A) aircraft manufacturing
B) magazine printing
C) petroleum refining
D) waste treatment
E) commercial donut baking

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Learning Objective : 16-03 Describe scheduling needs in high-volume systems.
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium

Version 1 19
40) Which of the following is not usually a characteristic of successful high-volume systems?

A) smooth workflow through the system

B) customized output
C) rapid repair of breakdowns
D) minimal quality problems
E) reliable supply schedules

41) Primary considerations in scheduling high-volume systems involve:

(I) coordinating the flow of inputs.

(II) overcoming the disruptions to planned outputs.
(III) assigning workers to work centers.

A) I and III
B) I and II
C) II and III
D) I, II, and III
E) II only

Version 1 20
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Learning Objective : 16-03 Describe scheduling needs in high-volume systems.
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium

42) Organizations with fixed, perishable capacity can benefit from

A) yield management.
B) price increases.
C) constraints.
D) suboptimization.
E) waiting lines.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 3 Hard
Learning Objective : 16-10 Summarize some of the unique problems encountered in service systems, and
Topic : Scheduling Services

Version 1 21
43) A work center can be a:

(I) machine.
(II) group of machines.
(III) department.
(IV) a part used to produce a product.

A) I, II, and III only

B) II and IV only
C) II and III only
D) I and III only
E) I, II, III, and IV

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
AACSB : Reflective Thinking
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems
Bloom's : Understand

44) The EDD priority rule usually does well with regard to

A) cost.
B) lateness.
C) overtime.
D) waste.
E) makespan.

Version 1 22
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems
Difficulty : 3 Hard

45) Which of the following is not an assumption of priority rules?

A) The set of jobs is known: no new jobs arrive after processing begins.
B) Setup time is independent of processing sequence.
C) Finite loading is assumed.
D) Processing times are deterministic.
E) No machine breakdowns are assumed.

46) The two different approaches to load work centers in job-shop scheduling are

A) load charts and schedule charts.

B) Gantt charts and assignment method.
C) infinite loading and finite loading.

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D) linear programming and makespan.
E) infinite charting and finite charting.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
AACSB : Reflective Thinking
Topic : Scheduling in Low-Volume Systems
Difficulty : 3 Hard
Learning Objective : 16-06 Use and interpret Gantt charts.
Bloom's : Analyze

47) The priority rule which will sequence jobs in the order they are received is

A) EDD.
B) LIFO.
C) SPT.
D) CR.
E) FCFS.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

48) A scheduling technique used to achieve an optimum matching of tasks and resources is

Version 1 24
A) the assignment method.
B) Johnson's rule.
C) the optimum production technology method.
D) the appointment method.
E) the reservation method.

49) In a task assignment situation, in how many different ways can five jobs be assigned to
five machines if each job must be assigned to each machine and each machine must be assigned
one job?

A) 1
B) 5
C) 25
D) 120
E) 3,125

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Topic : Scheduling in Low-Volume Systems
Difficulty : 3 Hard
Learning Objective : 16-07 Use the assignment method for loading.
Bloom's : Apply
AACSB : Analytical Thinking

Version 1 25
50) The following matrix shows relative costs for various job-machine combinations.
Assume there must be one-to-one matching between jobs and machines. Which set of pairs
constitutes the minimum-cost solution using the assignment method?

Machine

A B C

Job 1 $6 0 0

2 0 3 4

3 0 1 2

A) 1-B, 2-C, 3-A

B) 1-B, 2-A, 3-C
C) 1-A, 2-C, 3-B
D) 1-A, 2-B, 3-C
E) 1-C, 2-A, 3-B

Question Details
Accessibility : Keyboard Navigation
Topic : Scheduling in Low-Volume Systems
Difficulty : 3 Hard
Learning Objective : 16-07 Use the assignment method for loading.
Bloom's : Apply
AACSB : Analytical Thinking

Version 1 26
51) Based on the cost information given in the following table, which set of job-machine
pairs reflects the minimum-cost solution using the Assignment method?

Machine

A B C

Job 1 $0 0 0

2 3 6 4

3 2 4 0

A) 1-B, 2-A, 3-C

B) 1-A, 2-B, 3-C
C) 1-C, 2-A, 3-B
D) 1-B, 2-C, 3-A
E) 1-C, 2-B, 3-A

52) Effective scheduling cannot

Version 1 27
A) yield cost savings and improved productivity.
B) reduce the need for expansion of facilities.
C) improve customer service.
D) eliminate the need to train employees.
E) improve patient care in medical settings.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Topic : Scheduling Operations
AACSB : Reflective Thinking
Learning Objective : 16-01 Explain what scheduling involves and the importance of good scheduling.
Difficulty : 2 Medium
Bloom's : Understand

53) The priority rule where jobs are processed according to the smallest ratio of time
remaining to due date to processing time is

A) CR.
B) EEDD.
C) FCFS.
D) S/O.
E) SPT.

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54) Scheduled due dates are the result of

A) promises to customers.
B) MRP processing.
C) managerial decisions.
D) all of the choices.
E) our competitor's promises.

55) Which of the following is not a measure for judging the effectiveness of a schedule
sequence?

A) average number of jobs at the work center

B) total number of jobs at the work center
C) average completion (flow) time
D) average job tardiness
E) length of time between start of first job to completion of the last job in the work
center

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Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

56) The purpose of cyclical scheduling is to

A) eliminate weekends and holidays.

B) establish work assignments that will repeat on a cyclical basis.
C) add flexible hours.
D) incorporate overtime.
E) rotate schedules across a service workforce to ensure everyone gets an equal number
of weekends off per year.

57) Average completion (flow) time for a schedule sequence at a work center is

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A) the sum of processing time divided by the number of jobs.
B) the sum of jobs' flow times divided by the number of jobs.
C) overall flow time divided by total processing time.
D) total processing time plus total late time divided by number of jobs.
E) the sum of flow time plus total late time divided by number of jobs.

58) The scheduling sequencing rule which always results in the lowest average completion
(flow) time is the

A) first come, first served (FCFS) rule.

B) shortest processing time first (SPT) rule.
C) earliest due date first (EDD) rule.
D) least slack per operation first (S/O) rule.
E) run until slack happens (RUSH) rule.

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59) Which sequencing rule is designed specifically to minimize job tardiness?

A) S/O
B) EDD
C) FCFS
D) SPT
E) LPT

60) A scheduling rule used for sequencing jobs through two work centers such that makespan
is minimized is

A) critical ratio rule.

B) Johnson's rule.
C) slack per operation rule.
D) shortest processing time rule.
E) Pareto rule.

Version 1 32
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

61) For the jobs listed below, which processing sequence would result using Johnson's rule?

Processing time (hrs)

Job Center 1 Center 2

a 6 11

b 12 8

c 5 9

d 10 7

A) c-a-d-b
B) b-d-a-c
C) a-b-c-d
D) d-c-b-a
E) c-a-b-d

Version 1 33
Question Details
Accessibility : Keyboard Navigation
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

62) What is the optimum job sequence for the jobs listed below using Johnson's rule?

Processing time (hrs)

Job Center 1 Center 2

d 13 23

e 23 13

f 16 18

g 20 17

A) e-g-f-d
B) d-g-f-e
C) d-f-g-e
D) e-d-f-g
E) f-e-d-g

Version 1 34
Question Details
Accessibility : Keyboard Navigation
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

63) A major difference between manufacturing and service systems in terms of scheduling is

A) variability in arrival and service rates.

B) processing cost per unit.
C) the number of units to be processed.
D) length of processing time.
E) output rate.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-10 Summarize some of the unique problems encountered in service systems, and
Topic : Scheduling Services

64) Scheduling in service systems often takes the form of:

(I) appointment systems.

(II) reservation systems.
(III) makespan systems.

Version 1 35
A) I only
B) II only
C) I and II only
D) III only
E) I, II, and III

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-10 Summarize some of the unique problems encountered in service systems, and
Topic : Scheduling Services

65) Scheduling in service systems may involve scheduling:

(I) the workforce.

(II) the equipment.
(III) customers.

A) II only
B) I and II only
C) II and III only
D) I and III only
E) I, II, and III

Version 1 36
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-10 Summarize some of the unique problems encountered in service systems, and
Topic : Scheduling Services

66) One disadvantage of appointment systems is

A) Capacity can be adjusted by varying hours.

B) The customer's desired time may be already taken.
C) People generally accept it as fair.
D) It can reduce customer waiting time.
E) Appointments do not have to be all the same length.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-10 Summarize some of the unique problems encountered in service systems, and
Topic : Scheduling Services

67) In an assignment model where there are fewer jobs than resources

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A) dummy jobs are needed to solve the problem.
B) dummy resources are needed to solve the problem.
C) the problem cannot be solved using an assignment model.
D) the problem will have multiple optimum solutions.
E) the simplex method must be used to solve the problem.

68) The following table contains information about five jobs waiting to be processed at work
center number three.

Job Processing Time (hrs) Hours Until Due

a 14 15

b 10 20

c 18 18

d 2 16

e 4 21

The sequence that would result using the SPT rule is

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A) e-b-c-d-a.
B) c-a-b-e-d.
C) a-d-c-e-b.
D) d-e-b-a-c.
E) e-d-b-a-c.

Question Details
Accessibility : Keyboard Navigation
Difficulty : 2 Medium
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems
Bloom's : Apply
AACSB : Analytical Thinking

69) The following table contains information about five jobs waiting to be processed at work
center number three.

Job Processing Time (hrs) Hours Until Due

a 14 15

b 10 20

c 18 18

d 2 16

e 4 21

Using the EDD rule, the sequence of jobs would be

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A) d-e-b-a-c.
B) a-d-c-b-e.
C) e-d-b-a-c.
D) a-d-c-e-d.
E) e-b-c-d-a.

70) There are four resources and four jobs to be done. Assume there must be one-to-one
matching between jobs and resources. The time required for each resource to do each job is as
follows:

Job (Hours)

Resource A B C D

1 5 8 7 7

2 4 9 5 9

3 6 9 8 7

4 7 6 6 9

After the row reduction, what is the resulting entry in the new table for assigning resource 4 to
Job D?

Version 1 40
A) 0 hours
B) 2 hours
C) 3 hours
D) 6 hours
E) 9 hours

Question Details
Accessibility : Keyboard Navigation
Difficulty : 2 Medium
Topic : Scheduling in Low-Volume Systems
Learning Objective : 16-07 Use the assignment method for loading.
Bloom's : Apply
AACSB : Analytical Thinking

71) There are four resources and four jobs to be done. Assume there must be one-to-one
matching between jobs and resources. The time required for each resource to do each job is as
follows:

Job (Hours)

Resource A B C D

1 5 8 7 7

2 4 9 5 9

3 6 9 8 7

4 7 6 6 9

After the row and column reductions, what is the resulting entry in the new table for assigning
resource 4 to job D?

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A) 0 hours
B) 2 hours
C) 3 hours
D) 6 hours
E) 9 hours

72) There are four resources and four jobs to be done. Assume there must be one-to-one
matching between jobs and resources. The time required for each resource to do each job is as
follows:

Job (Hours)

Resource A B C D

1 5 8 7 7

2 4 9 5 9

3 6 9 8 7

4 7 6 6 9

After the row and column reductions, what is the minimum number of lines needed to cover all
of the zeroes?

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A) 0 lines
B) 1 line
C) 2 lines
D) 3 lines
E) 4 lines

73) There are four resources and four jobs to be done. Assume there must be one-to-one
matching between jobs and resources. The time required for each resource to do each job is as
follows:

Job (Hours)

Resource A B C D

1 5 8 7 7

2 4 9 5 9

3 6 9 8 7

4 7 6 6 9

What is the optimal assignment of resources to jobs?

Version 1 43
A) 1 to A; 2 to C; 3 to B; 4 to D
B) 1 to B; 2 to D; 3 to C; 4 to A
C) 1 to C; 2 to B; 3 to A; 4 to D
D) 1 to D; 2 to B; 3 to C; 4 to A
E) 1 to A; 2 to C; 3 to D; 4 to B

74) There are four resources and four jobs to be done. Assume there must be one-to-one
matching between jobs and resources. The time required for each resource to do each job is as
follows:

Job (Hours)

Resource A B C D

1 5 8 7 7

2 4 9 5 9

3 6 9 8 7

4 7 6 6 9

For the optimal schedule, what is the total number of hours required to complete these jobs?

Version 1 44
A) 23 hours
B) 22 hours
C) 21 hours
D) 20 hours
E) 19 hours

75) The president of a consulting firm wants to minimize the total number of hours it will
take to complete four projects for a new client. Accordingly, she has estimated the time it should
take for each of her top consultants—Charlie, Betty, Johnny, and Rick—to complete any of the
four projects, as follows:

Project (Hours)

Consultant A B C D

Charlie 13 16 11 13

Betty 11 15 14 18

Johnny 15 22 12 15

Rick 17 17 12 22

Version 1 45
Assume there must be one-to-one matching between consultants and projects. In how many
different ways can she assign these consultants to these projects?

A) 4
B) 8
C) 16
D) 24
E) 256

76) The president of a consulting firm wants to minimize the total number of hours it will
take to complete four projects for a new client. Accordingly, she has estimated the time it should
take for each of her top consultants—Charlie, Betty, Johnny, and Rick—to complete any of the
four projects, as follows:

Project (Hours)

Consultant A B C D

Charlie 13 16 11 13

Betty 11 15 14 18

Johnny 15 22 12 15

Version 1 46
Rick 17 17 12 22

Assume there must be one-to-one matching between consultants and projects. After the row and
column reductions, what is the resulting entry in the new table for assigning Rick to project D?

A) 0 hours
B) 8 hours
C) 10 hours
D) 9 hours
E) 22 hours

77) The president of a consulting firm wants to minimize the total number of hours it will
take to complete four projects for a new client. Accordingly, she has estimated the time it should
take for each of her top consultants—Charlie, Betty, Johnny, and Rick—to complete any of the
four projects, as follows:

Project (Hours)

Consultant A B C D

Charlie 13 16 11 13

Version 1 47
Betty 11 15 14 18

Johnny 15 22 12 15

Rick 17 17 12 22

Assume there must be one-to-one matching between consultants and projects. What is the
optimal assignment of consultants to projects?

A) Charlie to A; Betty to B; Johnny to C; Rick to D

B) Charlie to D; Betty to C; Johnny to B; Rick to A
C) Charlie to C; Betty to A; Johnny to D; Rick to B
D) Charlie to D; Betty to B; Johnny to C; Rick to A
E) Charlie to D; Betty to A; Johnny to C; Rick to B

78) The president of a consulting firm wants to minimize the total number of hours it will
take to complete four projects for a new client. Accordingly, she has estimated the time it should
take for each of her top consultants—Charlie, Betty, Johnny, and Rick—to complete any of the
four projects, as follows:

Project (Hours)

Version 1 48
Consultant A B C D

Charlie 13 16 11 13

Betty 11 15 14 18

Johnny 15 22 12 15

Rick 17 17 12 22

Assume there must be one-to-one matching between consultants and projects. For the optimal
schedule, what is the total number of hours it will take these consultants to complete these
projects?

A) 53 hours
B) 46 hours
C) 50 hours
D) 61 hours
E) 54 hours

79) The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today,
shown in the order they were received:

Version 1 49
Job Processing Time (hrs) Due
(hrs from now)
W 4 4

X 3 5

Y 2 2

Z 1 1

If he uses the first come, first served priority rule to schedule these jobs, what will be the
average completion time?

A) 7.5 hours
B) 5 hours
C) 3 hours
D) 2.5 hours
E) 2 hours

80) The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today,
shown in the order they were received:

Job Processing Time (hrs) Due

Version 1 50
(hrs from now)
W 4 4

X 3 5

Y 2 2

Z 1 1

If he uses the earliest due date first priority rule to schedule these jobs, what will be the average
job tardiness?

A) 0 hours
B) 1.5 hours
C) 1.75 hours
D) 2 hours
E) 2.25 hours

81) The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today,
shown in the order they were received:

Job Processing Time (hrs) Due

(hrs from now)

Version 1 51
W 4 4

X 3 5

Y 2 2

Z 1 1

If he uses the shortest processing time first priority rule to schedule these jobs, what will be the
average completion time?

A) 7.5 hours
B) 5 hours
C) 3 hours
D) 2.5 hours
E) 2 hours

82) The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today,
shown in the order they were received:

Job Processing Time (hrs) Due

(hrs from now)
W 4 4

Version 1 52
X 3 5

Y 2 2

Z 1 1

If he uses the shortest processing time first priority rule to schedule these jobs, what will be the
average job tardiness?

A) 0 hours
B) 1.5 hours
C) 1.75 hours
D) 2 hours
E) 2.25 hours

83) The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today,
shown in the order they were received:

(hrs)
A 10 2

Version 1 59
B 5 4

C 7 5

D 3 6

E 1 7

Where in the optimum sequence should car E be scheduled?

A) first
B) second
C) third
D) fourth
E) fifth

90) The operations manager of a body and paint shop has five cars to schedule for repair. He
would like to minimize the makespan to complete all work on these cars. Each car requires body
work prior to painting. The estimates of the times required to do the body and paint work on each
are as follows:

Car Body Work (hrs) Paint

(hrs)

Version 1 60
A 10 2

B 5 4

C 7 5

D 3 6

E 1 7

Where in the optimum sequence should car A be scheduled?

A) first
B) second
C) third
D) fourth
E) fifth

91) The operations manager of a body and paint shop has five cars to schedule for repair. He
would like to minimize the makespan to complete all work on these cars. Each car requires body
work prior to painting. The estimates of the times required to do the body and paint work on each
are as follows:

Version 1 61
Car Body Work (hrs) Paint
(hrs)
A 10 2

B 5 4

C 7 5

D 3 6

E 1 7

What is the optimum sequence (first car to last)?

A) A; B; C; D; E
B) E; D; C; B; A
C) E; B; D; C; A
D) E; D; B; C; A
E) E; B; D; A; C

Version 1 62
92) The operations manager of a body and paint shop has five cars to schedule for repair. He
would like to minimize the makespan to complete all work on these cars. Each car requires body
work prior to painting. The estimates of the times required to do the body and paint work on each
are as follows:

Car Body Work (hrs) Paint

(hrs)
A 10 2

B 5 4

C 7 5

D 3 6

E 1 7

What is the makespan for the optimal schedule?

A) 24 hours
B) 25 hours
C) 26 hours
D) 28 hours
E) 50 hours

Version 1 63
93) The operations manager of a body and paint shop has five cars to schedule for repair. He
would like to minimize the makespan to complete all work on these cars. Each car requires body
work prior to painting. The estimates of the times required to do the body and paint work on each
are as follows:

Car Body Work (hrs) Paint

(hrs)
A 10 2

B 5 4

C 7 5

D 3 6

E 1 7

What is the idle time at the paint work center for the optimal schedule?

A) 1 hour
B) 2 hours
C) 4 hours
D) 7 hours
E) 10 hours

Version 1 64
Question Details
Accessibility : Keyboard Navigation
Difficulty : 2 Medium
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems
Bloom's : Apply
AACSB : Analytical Thinking

94) Job X, which has a duration of four days, is due by the close of business on Friday,
December 23. Without looking at the work already scheduled on X's required resource, the
scheduler schedules X to be begun on the morning of Tuesday, December 20. This is an example
of

A) infinite scheduling.
B) finite scheduling.
C) forward scheduling.
D) backward scheduling.
E) prioritization.

95) Job X, which has a duration of four days, is due by the close of business on Friday,
December 23. Without looking at the work already at X's required resource, the scheduler
schedules X to be begun immediately and assumes that X will be done four days from now. This
is an example of

Version 1 65
A) infinite scheduling.
B) finite scheduling.
C) forward scheduling.
D) backward scheduling.
E) prioritization.

96) Job X arrived at work center Q at noon. At 2 p.m. that same day X was begun. X left
work center Q at 3:15 p.m. that same day. X's flow time, in minutes, was

A) 195.
B) 120.
C) 75.
D) 60.
E) Cannot be determined.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems
Bloom's : Apply
AACSB : Analytical Thinking

Version 1 66
97) Which of the following is critical to effective yield management?

A) one-price pricing
B) forecasting
C) capacity flexibility
D) constant demand
E) trained service personnel

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium
Learning Objective : 16-10 Summarize some of the unique problems encountered in service systems, and
Topic : Scheduling Services

98) Which of the following is least likely to be a source of disruption that results in less than
the desired output in a high-volume system?

A) equipment failures
B) material shortages
C) accidents
D) worker absences
E) demand variability

Version 1 67
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Learning Objective : 16-03 Describe scheduling needs in high-volume systems.
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Difficulty : 2 Medium

99) All of the following are examples of decisions that must be made before scheduling
decisions, except

A) the capacity of the system, product, or service design.

B) equipment selection.
C) selection and training of workers.
D) developing schedules.
E) aggregate planning.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Topic : Scheduling Operations
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-01 Explain what scheduling involves and the importance of good scheduling.

100) High-volume jobs that often follow the same sequence are known as

Version 1 68
A) optimal systems.
B) timing systems.
C) sequencing systems.
D) rapid systems.
E) flow systems.

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Learning Objective : 16-03 Describe scheduling needs in high-volume systems.
Topic : Scheduling Operations
AACSB : Reflective Thinking
Difficulty : 2 Medium
Bloom's : Understand

101) Which costs depend on the order in which the jobs are processed?

A) sequencing
B) setup
C) finishing
D) transportation
E) distribution

Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-04 Describe scheduling needs in intermediate-volume systems.
Topic : Scheduling Services

Version 1 69
102) _____ charts are often the preferred charts related to loading and scheduling activities.

A) Pareto
B) Mekko
C) Gantt
D) Histogram
E) Flow

103) _____ is a technique that managers can utilize in order to minimize the makespan for a
group of jobs to be processed on two machines or at two work centers.

A) Smith’s rule
B) Hungarian rule
C) Johnson’s rule
D) Priority rule
E) Lane’s rule

Version 1 70
Question Details
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
Difficulty : 1 Easy
Bloom's : Remember
AACSB : Reflective Thinking
Learning Objective : 16-08 Give examples of commonly used priority rules.
Topic : Scheduling in Low-Volume Systems

Version 1 71
Answer Key

Test name: Operations16

1) TRUE

Flows shops are high-volume operations.

2) FALSE

Line balancing is used in high-volume operations.

3) TRUE

These are the basic issues in scheduling in intermediate-volume systems.

4) FALSE

Additional planned idle time would reduce throughput in bottlenecked

operations.
5) FALSE

Priority rules are used to determine the sequence in which orders will be
processed.
6) FALSE

Loading refers to which jobs will be assigned to which resources or

blocks of time.

Version 1 72
7) TRUE

Loading refers to which jobs will be assigned to which resources or

blocks of time.
8) FALSE

A Gantt chart works best for low-volume systems.

9) TRUE

A Gantt chart is most useful in low-volume systems.

10) FALSE

A schedule chart depicts the progress of jobs.

11) TRUE

The bottleneck limits the system's potential output.

12) FALSE

Eliminating idle time on non-bottleneck operations might actually

decrease output.
13) TRUE

Idle time in non-bottleneck operations doesn't necessarily affect system

productivity.
14) FALSE

Version 1 73
At a bottleneck, smaller batches likely would reduce utilization.
15) FALSE

This would have no effect on the waiting time of the bottleneck

operation.
16) FALSE

I/O control refers to monitoring workflow and queue lengths at work

centers.
17) TRUE

These are the two major loading approaches.

18) TRUE

A schedule chart monitors job progress.

19) TRUE

Matching jobs with resources can be done with the assignment model.
20) TRUE

Sequencing concerns order, loading concerns assignment.

21) FALSE

Priority rules are used in low-volume systems.

22) FALSE

Version 1 74
The Hungarian method requires a one-to-one matching of jobs to
resources.
23) TRUE

If setup cost isn't sequence-independent, certain assignment rules might

not perform as anticipated.
24) FALSE

Makespan remains constant regardless of the sequencing rule in this

situation.
25) FALSE

What is optimal depends on what facet of performance is critical in low-

volume systems. Priority rules are simple heuristics used to select the
sequence.
26) TRUE

SPT minimizes average flow time.

27) TRUE

Service system bottlenecks can shift across operations due to variability

in demand for services and the passage of time.
28) TRUE

Scheduling is the last phase of the coordination-and-control hierarchy.

Version 1 75
29) TRUE

It is the length of time between the start of the first job in the group and
the completion of the last job in the group.
30) TRUE

The theory of constraints is focused on maximizing throughput.

31) A

As in manufacturing, the hierarchy begins with aggregate planning and

ends with detailed, short-term scheduling.
32) B

Materials planning is not present in the service scheduling hierarchy.

33) C

The drum is the schedule and the buffer is the inventory.

34) D

The rope in the drum-buffer-rope approach represents the

synchronization of the sequence of operations.
35) D

The term process batch denotes the basic lot size for a job and the term
transfer batch denotes a portion of that lot that could be used during
production.

Version 1 76
36) E

Exploiting a constraint is making sure it is used to its maximum.

37) D

Scheduling involves the timing of the use of equipment, facilities, and

human activities.
38) E

Scheduling is the lowest step in this hierarchy.

39) A

Aircraft manufacturing is an example of low-volume production.

40) B

High-volume systems rarely provide customized output.

41) B

Work assignments are not typically an issue in high-volume systems.

42) A

Yield management helps optimize profits when fixed, perishable

capacity is present.
43) A

Any of these could be considered a work center.

Version 1 77
44) B

EDD is useful when due date performance is important.

45) C

Priority rules do not assume finite loading.

46) C

These are the two approaches.

47) E

This is the same as first-in-first-out.

48) A

The assignment method matches tasks with resources optimally.

49) D

This is simply calculated as 5!

50) E

These are the minimum-cost pairings.

51) A

These are the minimum-cost pairs.

52) D

Version 1 78
Effective scheduling is only a part of organizational effectiveness.
53) A

The CR ratio schedules jobs in increasing order of this ratio.

54) D

Scheduled due dates can result from a number of influences.

55) B

The total number of jobs is not a typical evaluation measure.

56) B

Cyclical scheduling is used in services such as hospitals and police

departments when employees must be assigned to work time slots, and
have days off, on a repeating or cyclical basis.
57) B

Jobs' individual flow times are averaged for average flow time.
58) B

SPT minimizes flow time.

59) B

EDD directly addresses due dates and minimizes lateness.

60) B

Version 1 79
Johnson's rule minimizes the makespan for jobs that must be processed
through two work centers.
61) E

This is the Johnson's rule sequence.

62) C

This is the Johnson's rule sequence.

63) A

Services experience greater variability.

64) C

Appointment and reservation systems are frequently used in service

settings.
65) E

Service scheduling can involve workers, equipment, and customers.

66) B

In a given time slot, only one customer can be scheduled.

67) A

Dummy jobs make the assignment model workable in this situation.

68) D

Version 1 80
This sequence has minimum average flow time.

69) B

This would be the EDD sequence with jobs scheduled in order of the earliest due dates.

70) C

This would be the result of subtracting 6 (i.e., the smallest number in row for resource 4) from 9
(i.e., the entry in the original table for assigning resource 4 to Job D).

71) B

This would be the result of subtracting 6 (i.e., the smallest number in row for resource 4) from 9
(i.e., the entry in the original table for assigning resource 4 to Job D), then subtracting 1 (i.e., the
smallest number in the column for Job D after row reduction).

72) D

With three lines all zeroes can be covered.

73) E

This is the optimum set of assignments.

74) A

This is the optimum value for total number of hours required.

75) D

4! = 4 × 3× 2× 1 = 24 different ways.

76) B

Version 1 81
This would be the result of subtracting 12 (i.e., the smallest number in row for Rick) from 22
(i.e., the entry in the original table for assigning resource Rick to Project D), then subtracting 2
(i.e., the smallest number in the column for Project D after row reduction).

77) E

This would be the optimum set of assignments.

78) A

Given an optimum schedule, this would be the total number of hours.

79) A

The average completion time would be 7.5 hours from now as W would finish 4 hours from now,
X would finish 7 hours from now, Y would finish 9 hours from now, and Z would finish 10
hours from now.

80) E

Given EDD, this would be average tardiness as Z would be 0 hour tardy, Y would be 1 hour
tardy, W would be 3 hours tardy, and X would be 5 hours tardy.

81) B

Given SPT, this would be the average completion time as Z would be complete 1 hour from now,
Y would be complete 3 hours from now, X would be complete 6 hours from now, and W would
be complete 10 hours from now.

82) D

Given SPT, this would be average job tardiness as Z would be complete 1 hour from now, Y
would be complete 3 hours from now, X would be complete 6 hours from now, and W would be
complete 10 hours from now.

83) C

Version 1 82
Given SPT, this would be the average number of jobs in the shop as Z would be complete 1 hour
from now, Y would be complete 3 hours from now, X would be complete 6 hours from now, and
W would be complete 10 hours from now.

84) E

Given FCFS, this would be average completion time as V would be complete 3 hours from now,
W would be complete 4 hours from now, X would be complete 8 hours from now, Y would be
complete 10 hours from now, and Z would be complete 15 hours from now.

85) B

Given EDD sequencing, this would be average job tardiness as W would be complete 1 hour
from now, Y would be complete 3 hours from now, V would be complete 6 hours from now, Z
would be complete 11 hours from now, and X would be complete 15 hours from now.

86) C

Given SPT sequencing, this would be average completion time as W would be complete 1 hour
from now, Y would be complete 3 hours from now, V would be complete 6 hours from now, X
would be complete 10 hours from now, and Z would be complete 15 hours from now.

87) A

Given SPT sequencing, this would be average job tardiness as W would be complete 1 hour from
now, Y would be complete 3 hours from now, V would be complete 6 hours from now, X would
be complete 10 hours from now, and Z would be complete 15 hours from now.

88) B

This is the minimum value possible for the average number of jobs in her shop as W would be
complete 1 hour from now, Y would be complete 3 hours from now, V would be complete 6
hours from now, X would be complete 10 hours from now, and Z would be complete 15 hours
from now.

89) A

Version 1 83
With Johnson's rule, E will be first in the schedule.

90) E

With Johnson's rule, A will be last in the sequence.

91) B

This is the Johnson's rule sequence.

92) D

This is the makespan that results from using Johnson's rule.

93) C

There are four hours of idle time at the paint work center using the sequence determined by
Johnson’s rule.

94) D

Backward scheduling takes a job's due date and subtracts required

processing time from that.
95) C

Forward scheduling schedules a job ahead from a point in time and

assumes its completion date based on that.
96) A

Flow time is the difference between when a job leaves a work center and
when it arrives at that work center.

Version 1 84
97) B

Forecast accuracy is critical to ensuring that adequate capacity is held

back for last-minute customers who are not price sensitive.
98) E

Demand variability does not necessarily change the output rate in a high-
volume system. Changing the output rate in response to demand
variability requires a managerial decision.
99) D

Developing schedules is a type of scheduling decision.

100) E

High-volume systems, where jobs follow the same sequence, are often
referred to as flow systems.
101) B

Setup costs may depend on the order in which jobs are processed;
similar jobs may require less setup change between them.
102) C

Gantt charts are used as a visual aid for load and scheduling purposes.
103) C

Version 1 85
Johnson’s rule is a technique for minimizing makespan for a group of
jobs to be processed on two machines or at two work centers.

Version 1 86

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