Certification Policies

and Procedures
Handbook

Foundational

Professional

Strategic
TABLE OF CONTENTS
HRCI®..............................................................................4 EXAM OVERVIEW........................................................ 19
Accreditation.................................................................... 4 About the Exams........................................................... 19
Certification Exams.......................................................... 4 Employment Law Changes............................................ 20
How the Exams Are Developed ................................... 20
CERTIFICATION POLICIES AND PROCEDURES
HANDBOOK .................................................................5 Pre-Test Questions ........................................................ 20
How the Passing Score Is Set........................................ 20
EXAM DELIVERY............................................................6
Why Are “Scaled Scores” Used?.................................. 21
Impartiality Statement..................................................... 6
Preparing for the Exam.................................................. 21
Nondiscrimination Statement......................................... 6
Build Your Own Bundle ................................................ 21
Terms and Conditions...................................................... 6
Optional Services: Second Chance Insurance (SCI)..... 22
SUMMARY OF THE CERTIFICATION PROCESS............ 7 Exam Type Change.................................................. 22
Exam Eligibility Extension....................................... 22
EXAM ELIGIBILITY REQUIREMENTS............................ 8
Summary of Exam Application Options:...................... 23
“Professional-Level” Experience.................................... 8
Documenting Work Experience...................................... 8 ON EXAM DAY.............................................................24
For SPHRi Candidates Only: Documenting Knowledge Identification (ID) Requirements................................... 24
of Local Employment Laws.............................................. 9
Hyphenated Names ...................................................... 26
APPLY FOR AN HRCI EXAM........................................ 10 Test Center Rules........................................................... 27
Application Process....................................................... 10 Registration Processes................................................... 27
HRCI Candidate Agreement......................................... 10 Comfort Aids.................................................................. 28
Additional Forms ........................................................... 10 Exam Processes for All Test Centers ........................... 28
Legal Name.....................................................................11 Exam Processes for Online Proctored Testing ............ 28
Email Address..................................................................11 Exam Security and Cheating ....................................... 29
Methods of Payment.......................................................11 Online Proctored Testing Requirements...................... 29
Incomplete Payment.......................................................11 HRCI’s Right to Cancel, Invalidate and Withhold Scores... 30
Vouchers..........................................................................11
VIOLATIONS AND INVESTIGATIONS...................31
Application Confirmation.............................................. 12
Investigations................................................................. 31
After Applying for the Exam......................................... 12
Appeals for Investigation Disputes............................... 32
Name Changes........................................................ 12
Address, Phone or Email Changes............................... 13 AFTER THE EXAM........................................................33
Application Review........................................................ 13 Exam Scoring and Official Results Reports.................. 33
Exam Application Audit............................................. 13 Digital Badge................................................................. 33
Request for Reconsideration (Appeal).................... 14 Optional Paper Certificate............................................ 33
Scheduling an Exam Appointment............................... 15 Testing Experience........................................................ 34
Test Center Exams......................................................... 15 Certification Program Feedback .................................. 34
Virtual Online Proctored Exams ................................... 15 Understanding the Exam Results Report .................... 34
Retaking the Exam ........................................................ 34
SCHEDULING AN EXAM APPOINTMENT ................. 15
After Certification: Use of the Designation ................. 35
Exam Appointment Rescheduling................................ 16
Verification Policy........................................................... 36
Refunds..................................................................... 17
Confidentiality................................................................ 36
No Show Status........................................................ 17
Exam Results.................................................................. 36
Medical or Personal Emergency............................. 17
Application Status.......................................................... 36
Exam Eligibility and Scheduling Requirements........... 17
Aggregate Data............................................................. 36
Eligibility and Scheduling Requirements...................... 18
Special Testing Accommodation Requests*................ 18 APPENDIX ...................................................................37
Post-Application Requests............................................ 18 A. HRCI Candidate Agreement.................................... 37
B. Pearson VUE Regional Contact Centers.................. 42
C. HRCI Code of Ethics.................................................. 42
D. HRCI Complaints and Disciplinary Policy................ 45

Denotes possible and important scenarios a candidate might

Revised January 2023
encounter that fall out of the “normal” candidate application process.
A MESSAGE FROM OUR CEO

Welcome!

Congratulations on taking your first steps toward earning

a world-class credential from HRCI. The HRCI community
is made up of dedicated HR professionals — just like
you — who are the best and brightest in our profession.
Earning a certification means you are serious about your
HR or management career and making a difference in your
organization.

Founded on a more than 45-year commitment to

credentialing excellence, HRCI has a suite of certifications
for HR and non-HR professionals who understand the value
of minimizing workplace risk, maximizing employee

performance and driving business results. HRCI is constantly introducing innovative ways to
better serve the global HR practitioner.

In this Handbook, you will find an overview of the HRCI certification portfolio, eligibility
requirements, and guidance on the certification process to help you select the HRCI
certification type that is perfect for you.

Thank you for being a champion of people and organizations and for making an HRCI
certification an important part of your HR career journey.

Amy S. Dufrane, Ed.D., SPHR, CAE

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HRCI®

HRCI was established in 1976 as an internationally recognized certifying organization for the HR
profession. More than 500,000 professionals from over 125 countries have earned certifications
from HRCI. Our certifications represent a high level of professional achievement and are valued by
employers and organizations across the globe.

Accreditation
The aPHR®, PHR®, PHRca®, PHRi™, SPHR®, SPHRi™ and GPHR® are all accredited by the National Commission
for Certifying Agencies (NCCA). NCCA is an independent, third-party organization that accredits more than
300 programs from 120 organizations in a variety of professions and industries. The recently introduced
aPHRi™ is designed to meet the high-quality standards established by NCCA. Certification programs
must demonstrate compliance with rigorous standards that represent the best practices in the professional
certification industry to earn and maintain accreditation status.

For more information on NCCA accreditation, visit www.credentialingexcellence.org.

Certification Exams
We offer certification exams for every stage of the HR profession:

Foundational
Associate Professional in Associate Professional in Human
Human Resources® Resources – International™

Professional
Professional in Human Professional in Human Professional in Human
Resources® Resources – California® Resources – International™

Strategic
Senior Professional in Senior Professional in Human Global Professional in
Human Resources® Resources – International™ Human Resources®

For detailed information about our certification programs and exams, please visit www.hrci.org.

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CERTIFICATION POLICIES AND PROCEDURES
HANDBOOK
The Certification Policies and Procedures Handbook (the “Handbook”) sets forth all
of the policies and procedures that apply to HRCI’s certification programs, including
the aPHR®, aPHRiTM PHR®, PHRca®, PHRi™, SPHR®, SPHRi™ and GPHR® (the “HRCI
Certification Programs”). The Handbook includes policies and procedures for certification
eligibility requirements, application, examination registration and scheduling, examination
administration, scoring, retesting, violations, investigations, and appeals. The policies and
procedures in the Handbook help protect HRCI examination content, maintain the integrity
of the certification application process, and ensure test fairness and validity for all HRCI
certification candidates.

All candidates must read and familiarize themselves with the Handbook and must agree to
all of the policies and procedures contained herein. The policies and procedures contained
in the Handbook are part of:

1. the Certification Terms of Service that all candidates must accept at the time they
register for an exam on www.hrci.org, and

2. the HRCI Candidate Agreement, the text of which is also included in the Handbook
(collectively, the “Agreement”).

HRCI certification Examinations are made available to candidates exclusively under the
terms of the Agreement, which constitutes a legally binding agreement between HRCI and
candidates. “You” as used herein refers to the candidate who will take or has taken the
HRCI certification exam.

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EXAM DELIVERY
HRCI partners with Pearson VUE for exam delivery at either authorized physical test centers
or-if offered- the option to take the exam virtually through online-proctored testing.
Pearson VUE continues to be one of the largest and most secure test delivery systems in
the world. Exam dates for all HRCI certifications are available on a first-come, first-served
basis at approved testing centers and online. HRCI monitors testing administration closely
and periodically evaluates both online and test center locations based on customer volume.

Impartiality Statement
HRCI executive leadership and its management adhere to all principles of impartiality to
ensure that its certification and other activities are undertaken fairly and objectively. HRCI
is intentionally structured to segregate responsibilities within the organization in order to
facilitate this commitment and to continually monitor processes to that end. We understand
the importance of impartiality when carrying out our certification activities, managing
conflict of interest and ensuring the objectivity of our certification activities. Any complaint
or indication of concern over impartiality is taken seriously and acted on for immediate
resolution.

Nondiscrimination Statement
We do not discriminate based on race, color, national origin, sex, gender, gender identity, age,
religion, marital status, sexual orientation or any other status that is protected by applicable
U.S. laws.

Terms and Conditions

As part of the certification program application process, you must acknowledge that you
have read, understood and accepted the following terms and conditions:
1. Certification Terms of Service
2. Candidate Agreement
3. Code of Ethical and Professional Responsibility
4. Certification Policies and Procedures Handbook

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SUMMARY OF THE CERTIFICATION PROCESS

The following steps are required to earn an HRCI credential. Each section or step is
outlined in detail in this Handbook:

1 EXAM ELIGIBILITY 2 APPLY FOR AN HRCI 3 EXAM APPOINTMENT

REQUIREMENTS EXAM SCHEDULING

4 EXAM OVERVIEW 5 ON EXAM DAY 6 AFTER THE EXAM

HRCI offers year-round testing. Once a candidate meets the eligibility requirement(s), the candidate
can submit an exam application at the candidate’s convenience and then must select a test date
within the exam eligibility period of 180 days.

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EXAM ELIGIBILITY REQUIREMENTS

HRCI exams are rigorous and primarily experience based. In order to take an exam, candidates must
meet certain eligibility criteria and requirements.

“Professional-Level” Experience Individuals who fall into one of the below

categories may want to consider the aPHR or
HRCI defines “professional-level” HR aPHRi exams:
experience as:
• Managers whose main job is in a function
• The ability to use independent judgment other than HR
and discretion in performing work duties
• Entry-level HR practitioners (i.e., HR clerks
• Some authority for decision-making or HR assistants)
• In-depth work requirements, such as data • Those interested in transitioning into the
gathering, analysis and interpretation HR profession
• Interaction with people at multiple levels
including decision-makers
Documenting Work Experience
• Individual accountability for results
You must complete the Work Experience
Eligible candidates have acquired the section of the application to document
minimum years of HR experience based that the amount of professional-level work
on their education level for the specific experience you have meets the eligibility
certification they select. An HR-themed requirement. The most recent experience will
college degree is not a requirement. be helpful towards your eligibility. However,
the HR work experience does not need to be
Professional-level HR experience is required current or sequential.
for PHR, PHRca, SPHR, GPHR, PHRi and SPHRi
as these exams measure HR experience and
knowledge gained on the job and through
formal education.

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For SPHRi Candidates Only: Documenting Knowledge of Local
Employment Laws
You are required to select from one of these four (4) options during the application process
and may be asked for documentation confirming that you:

• Hold a local or national HR certification (such as aPHR, PHR, SPHR, GPHR or other
certifications such as: CHRP, CIPM, CAHRI-CP, etc.) that includes knowledge of local
employment laws in your country of residence.

• Hold a bachelor’s degree (or global equivalent) or higher in Human Resources.

• Have successfully completed a college or university-level course in Employment Law.

• Have successfully completed an education or training program in Employment Law.

• Likely sources for Employment Law courses and training are associations (local HR
associations and American Chambers of Commerce, for example) law firms, colleges and
universities, or training firms that specialize in HR topics.

Criteria for a course that meets the Employment Law requirement:

• May be delivered in a classroom setting or virtually.

• Must provide a comprehensive review of employment laws that includes the major
functional areas of Human Resources (hiring, pay/ benefits, employee/labor relations,
termination, health and safety).

• Must cover foundational knowledge (“legal updates” do not qualify).

• Must be conducted by a qualified expert in the field of employment law (such as an

attorney or professor with appropriate credentials).

• Must contain a minimum of five (5) hours of instructional time (not including breaks,
registration or evaluation periods).

• Must provide a certificate of successful completion.

HRCI performs random audits of all applications. If your application is selected for a random audit,
you must provide official documentation to indicate that you have gained knowledge of local
employment law in one or more of the four ways mentioned above.

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APPLY FOR AN HRCI EXAM

Application Process
The application process is as follows:

1 Create an HRCI account and submit

application online.
Receive an email notification of

3 application status (approved, need

more information, or selected for
random audit).

2
HRCI reviews the application to
determine your eligibility to take the
selected exam.

4
Once approved, you must schedule
an exam appointment within180 days
of your exam eligibility period.

Note: Certain countries where candidates reside might be under a “USA Trade Sanction” (embargo). Please
visit www.hrci.org/embargo for the most current list of impacted countries. If you live in one of these countries,
please contact HRCI immediately at [email protected] for additional assistance.

HRCI Candidate Agreement

The HRCI Candidate Agreement (the “Agreement”) is a critical component of the Handbook. You
must accept and agree to all terms of the Agreement each time you register for and schedule
an HRCI certification examination, and you must personally reaffirm your understanding and
acceptance of its terms before commencing the exam on test day, each time you take the exam.
The entire text of the Agreement is provided in Appendix A to the Handbook.

Additional Forms
To find any application-related forms you might need, please visit:
https://www.hrci.org/resources/forms.

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Legal Name of the application summary page
and the email address for each candidate with
When creating your HRCI profile and submitting payment. If you are paying for a group or multiple
your application, you must use your full legal name candidates, a single check in U.S. Dollars (USD)
including middle name (written in Latin characters) with the exact and total amount may be used
as it appears on your official, unexpired, valid, to pay for the purchase. CAUTION: You will be
government issued ID. This is the official name responsible to include/pay for any banking/
that will allow you to be eligible to take the exam wire transaction fees when using ACH or a
and that will appear in the HRCI Directory of wire transfer payment method.
Certified Professionals as well as on your digital
badge once you successfully pass the exam(s).
Incomplete Payment
Email Address HRCI will return certified checks, cashier’s checks
and money orders to the sender if sent without
HRCI will use your email address as the proper candidate identification. Please mail
primary identifier in your online profile and for payments to: HRCI, Accounting Department,
communications. Because your email address 1725 Duke Street, Suite 400, Alexandria, VA
will be attached to all online records, it is best 22314 USA.
to choose a permanent email address for this
purpose. If you use a work email address, please
remember to update it if you change jobs. HRCI Vouchers
also accepts your mobile number as a means of
verification and communication with you. Please HRCI offers a pre-paid voucher option which
complete and update the mobile telephone provides a unique code to be used in exchange
section accordingly. for exam types and products. Vouchers do not
have a monetary value and must be used for the
exact purpose and designated exam product(s).
Methods of Payment A voucher is valid for 365 calendar days from the
date of purchase. During the 365 days, vouchers
are nonrefundable in whole or in part and
Fees are subject to change at any time and must be redeemed in a single transaction (no
without prior notice. Please refer to remaining credit if not used in whole). Vouchers
www.hrci.org for the most current information cannot be combined with any other discount
about fees. All payments and fees must be in U.S. offer or promotions.
Dollars (USD). HRCI accepts VISA, MasterCard,
American Express, money order, certified check, Exam candidates who redeem vouchers for
cashier’s check and company/organization checks. payment must follow all applicable eligibility
Certified and cashier’s checks must be made and exam rules for that specific exam-type. If
payable to HRCI, in U.S. Dollars (USD) and drawn a candidate does not take the exam within the
on a U.S. bank. Cash or personal checks are not application eligibility period (180 days), the
accepted. Note: HRCI cannot begin reviewing an candidate must reapply to take an exam and
application until all payments have been received pay all applicable fees using a new voucher or
and processed. another payment method.

For payments by certified check or money order, The voucher’s expiration date ends its validity
candidates must complete the online application, and cannot be redeemed or be of any value to
send payment via mail, and include a photocopy a candidate or organization that purchased the
voucher(s).

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Application Confirmation
HRCI and most of its partners and vendors communicate using email. Therefore, you must provide
an active email address in your application to ensure you receive all communications including
notifications, confirmations and reminders.

Within one (1) business day of processing payment, HRCI will send you an auto-generated email to
confirm receipt of your application. You will receive a separate email notification with the status of
the application (approved, need more information, or selected for random audit). Once eligibility is
approved, you must schedule an exam appointment within the application approval’s eligibility period.

After Applying for the Exam

Processing time for application-related items and forms:

Type of Application Processing Time

Application that does not require additional One (1) business day
documents or is not selected for random auditing

Application with a Special Testing Accommodation Ten (10) business days (excluding
Request Form weekends and holidays)

Application that is selected for Random audit Ten (10) business days (excluding
weekends and holidays)

Exam Type Change Form Ten (10) business days (excluding

weekends and holidays)

Name Changes
Once you create your HRCI profile and submit your application, you must contact HRCI if there is a
mistake or your name legally changes. To change a legal name, follow this process:

• Complete the Name Change Request Form.

• Provide a scanned copy of a certified or notarized document, marriage certificate, or government

issued ID. All documents must be officially issued, valid and unexpired.

• All the above items must be attached and submitted via email to [email protected]. Once the change is
made, HRCI will notify you via email.

If you have an exam already scheduled, you must submit the change request at least five (5)
business days before your scheduled exam appointment. HRCI does not return documents.
Please do not send original, certified or notarized documents.

HRCI does not return documents. Please do not send original, certified or notarized documents.

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Address, Phone or Email Changes
If your mailing address, email and/or telephone number changes, please log into your HRCI
account and update your profile accordingly.

If you need assistance with making such updates, please send a request to [email protected]
with the subject line “Need Assistance With Changes”.

Application Review
HRCI, at its sole discretion, can deny an application and set its status to “ineligible,” if it has
information that supports the denial and has determined the following:

• Documented experience fails to meet the eligibility requirements.

• Information on the exam application has been falsified or misrepresented.

• Documentation necessary to determine eligibility is not submitted.

Exam Application Audit

HRCI performs random audits of all applications to verify the accuracy of the information
submitted. A candidate’s application may be selected for audit at any point in the initial
or subsequent application process. A candidate is notified by e-mail no later than one (1)
business day if selected for random audit.

If selected, the candidate must submit one e-mail that includes all of the following items in
order to verify that the application meets the eligibility requirements for the selected exam
type. The e-mail with attachments must be sent to [email protected].

• The Exam Application Audit Form

• Official job description(s)

• Educational transcript/diploma

• Local Employment Law document (SPHRi™ only)

Once all required items are e-mailed to HRCI, we will review them within ten (10) business
days. If you are unable to provide the required information, your application will be set to
“ineligible” status. Your exam fee will be refunded less the application fee and any special
fee(s), as applicable.

Refunds are determined at HRCI’s sole discretion and may be considered if an application
is made ineligible. If a refund is made, a processing fee will be applied. Fees are subject to
change at any time and without prior notice.

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 Request for Reconsideration (Appeal)
A request for reconsideration allows an individual to appeal certain adverse non-
disciplinary decisions made by HRCI as part of the exam eligibility, exam testing and
recertification processes.

Non-disciplinary adverse decisions for which candidates may use this appeal process are
limited to:

• Denial of eligibility to take an exam;

• Concerns about an unsuccessful exam result;

• Test administration interruptions or errors caused by a testing vendor and resulting in an

incomplete or failed exam;

• Rescheduling of exam by testing vendor;

• Extension of a deadline to accommodate a medical or personal emergency;

• Denial of recertification application;

A request must be made using the Request for Reconsideration (Appeal) Form and
submitted to HRCI within ten (10) business days of receiving the adverse determination.
The written request must include date of determination, details of the circumstances, the
reason for the appeal (including relevant supporting materials not previously submitted),
and individual’s email address, postal address, and a phone number at which the individual
can be reached.

The request will be reviewed with any additional information relevant to the appeal within
ten (10) business days of receipt of request. If there is any reason for which impartiality
might be reasonably be questioned, the CX manager will recuse themselves.

The request will be reviewed by the Customer Experience Manager who will obtain and
review any additional relevant information from the testing vendor within 10-15 business
days of receipt of request. The Customer Experience Manager will notify the individual of
the decision within five (5) business days of the determination. The determination will be
final and made without prejudice or adverse implications against the appellant, the vendor
or HRCI.

NOTE: Requests for Reconsideration do not apply to canceled, invalidated or withheld

exam scores, or to investigation outcomes.

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 SCHEDULING AN EXAM APPOINTMENT

HRCI partners with Pearson VUE to deliver Test Center Exams

certification exams year-round. We encourage you
to schedule your exam appointment date as soon as When selecting a test center, select one to two alternate
your exam application is approved. Exam dates for dates, times and locations, in the event your preferred
choice is not available.
all HRCI certifications are available on a first-come,
first-served basis. Scheduling early increases the In case of inclement weather, Pearson VUE will notify
chance you will receive your preferred testing date, you of any changes to test site availability due to bad
time and ___location. weather, technical issues or other unscheduled events.
If there is severe weather, a local emergency or a
national emergency near the testing center, go to www.
Scheduling an Exam Appointment pearsonvue.com/hrci/ for updates on closures and
delays, or contact your Regional Contact Center for
To schedule an appointment, visit www.pearsonvue. international test site information.
com/hrci/ and have the following information ready:
You will not be assessed a rescheduling fee if Pearson
• Your official name exactly as it appears on your VUE cancels an exam due to severe weather or a local or
valid, unexpired government-issued ID (written national emergency.
in Latin characters). This must exactly match the
name used on your application/exam approval.
Virtual Online Proctored Exams
• Provide a valid email address for Pearson Vue
communications. HRCI also offers the option for a virtual online proctored
exam. This option for proctored online testing is neither
• Your HRCI 9-digit Eligibility ID located in your mandatory nor always available in certain geographies
online application summary. or all HRCI exam types. If this option is available and
• Your daytime phone number. you decide to choose it, scheduling and testing is open
24/7/365. This online option is not a replacement, but
• The name of the exam sponsor (HRCI). an additional test delivery option to complement the
• The exam type for which you are approved regular Pearson VUE Test Centers worldwide.
(aPHR, aPHRi, PHR, PHRca, PHRi, SPHR, SPHRi, The OnVUE online exam delivery system is administered
GPHR). by Pearson VUE. The process uses live monitoring with
• Your preferred appointment date, time for either enhanced security features allowing you to take the
a virtual online-proctored or for a physical test exam at your convenience from your home or office.
center where you must also choose a nearby The delivery platform is the exact same exam
physical ___location. experience as at a test center, regardless of which
delivery method you prefer. Features include the same
Save the Pearson VUE confirmation e-mail as proof candidate NDA agreement, exam tutorial, exam content,
of your appointment in case there is an issue on optional endof-exam survey and results report.
your exam day.
Learn more about the Virtual Online Proctored Exams
option, FAQ.

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Exam Appointment Rescheduling

Rescheduling Process

If you reschedule your exam appointment, you must pay Pearson VUE’s nonrefundable fee each
time you change/cancel your appointment. You are not guaranteed a new appointment if you try to
reschedule.

You must reschedule your exam appointment at least:

• two (2) business days before your original test center appointment or all fees will be forfeited.

• One-hour before the beginning of your virtual online proctored exam session or all fees will be
forfeited.

Reschedule Your Exam Appointment Online

1 Log in to your account at

www.pearsonvue.com/hrci/.
Select your new testing date and

4
time. For test center changes, click
on “Test Centers” to see additional

2
Under “Upcoming Appointments” availability at other locations for your
click the exam that you would like to preferred date.
re-schedule.

5
3
Pay Pearson VUE’s rescheduling fee.
On the “Exam Appointment Details”
page, click Reschedule.

6
A new confirmation will be sent
to you by email with the new
appointment date and time.

Pearson VUE will send a confirmation email with your new appointment information. If you do not
receive the confirmation email, contact Pearson VUE immediately.

If you have an approved special testing accommodation and want to reschedule your appointment,
it is your responsibility to verify with Pearson VUE that the rescheduled exam appointment with this
accommodation has been processed.

Pearson Vue Exam Duration: The appointment length noted in your Pearson VUE confirmation email
is longer than the actual exam time. The Appointment Length includes time for all components of the
testing appointment, including time to check in, assess testing preparedness, read and agree to the
exam confidentiality statement, take the tutorial, and complete the optional end-of-exam survey.

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 Refunds Medical or Personal
Once an exam application is approved, no Emergency
refunds will be made if you simply change A medical or personal emergency is an
your mind or no longer wish to take the exam. unplanned event within two (2) days (48 hours)
At its sole discretion, HRCI may consider of the exam appointment that prevents you
issuing a refund in certain situations, from taking the exam. A medical or personal
especially if an application is made ineligible. emergency may apply on a case-by-case basis
A processing fee will be applied. Fees are to you or to one of your immediate family
subject to change at any time and without members (spouse, child or parent as defined
prior notice. by the Family Medical Leave Act). Minor
medical events or personal obligations that
Note: If a refund is authorized, the credit will may happen on or near the exam date are not
be issued to the original method of payment. considered medical or personal emergencies.
It may take up to two (2) billing cycles for
a refund to be reflected on a credit card If you were to encounter a medical or personal
statement. emergency, please contact HRCI by email at
[email protected] or by phone +1.571.551.6700 or
+1.866.898.4724. You must do so within 30
calendar days of the missed event. HRCI will
No Show Status work with each candidate on a case-by-case
You are considered a “No Show” if you: basis to decide best course of action. No
refunds will be provided.
• Are an inactive candidate (no response, no
scheduling, expired eligibility). Disqualifiers: If you miss your exam
appointment because you are too busy or
• Arrive more than 15 minutes late for the are unprepared, you will not receive a refund
exam appointment. or any other exception. Work emergencies
or projects are not considered personal
• Do not appear for the exam appointment. emergencies.
• Do not have proper and valid identification
(ID).
Exam Eligibility and Scheduling
• Do not cancel the physical test center exam
Requirements
appointment at least two (2) business days
before the scheduled exam. Fees are subject to change at any time and
without prior notice. Please refer to
• You do not cancel one-hour before the
www.hrci.org, for the most current information
beginning of your virtual online proctored
available about fees.
exam session.

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Eligibility and Scheduling Request for special accommodations is
available at the same time when completing
Requirements the application. Mark the appropriate box on
the application form and submit the required
Continuous Testing Special Testing Accommodation Request
Form.
Candidates must meet all eligibility
requirements to take HRCI exams. An exam Once you complete the applicant’s portion
appointment may be scheduled as soon as of the form, request that a professionally
the application is approved. licensed or credentialed individual complete
the Documentation of Disability Related Needs
An application is approved when the status
section of the Special Testing Accommodation
in the online application is “Eligible-Pending
Request Form. The description provided must
Appointment.”
include the type of disability, an explanation of
The exam eligibility is valid for 180 past accommodations made for the disability
calendar days from the application and the specific testing accommodations
approval date. This means that the exam requested.
must be scheduled and taken within those
*REMINDER: HRCI’s partner, Pearson VUE, may
180 calendar days.
not be able to fulfill all special accommodation
If a candidate does not schedule a date to requests. Additionally, Pearson VUE will not be
take the exam within the 180 calendar days, able to comply with the request if the operating
the exam application eligibility expires, and conditions, local laws or customs make the
the candidate will need to reapply and pay all request unlawful, impossible or economically.
applicable fees.

Once an exam is scheduled, neither changing Post-Application Requests

the exam-type nor loss of interest in taking the
exam are allowed. No refunds will be made if If a candidate needs to submit a Special Testing
a candidate changes their mind or no longer Accommodation Request Form after having
wishes to take the exam. applied or has scheduled an appointment,
the candidate must complete and apply for
a special accommodation within the exam
Special Testing Accommodation eligibility period. The candidate must also
cancel that appointment at least two (2)
Requests* business days before they are scheduled to
HRCI attempts to accommodate candidates test. NOTE: Late accommodation requests are
with certain disabilities who need special considered and handled on a case-by-case
and reasonable arrangements to take their basis.
exam. Depending on the venue and request
Once HRCI receives the completed Special
type, HRCI will coordinate with Pearson Vue
Accommodation Form, HRCI will review and
to provide reasonable auxiliary aids and
coordinate with Pearson Vue to set up the
services. NOTE: The online-proctored exam
reasonable and available accommodations.
venue offers very limited accommodation
You will be sent an email notification from HRCI
options. Therefore, consider making a test
advising you to proceed and schedule a new
center appointment when applying for special
appointment.
accommodations.

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EXAM OVERVIEW

About the Exams

HRCI exams contain a variety of questions or item types that require you to use your HR
experience to select the best answer. Each exam includes scored questions and pre-test
questions randomly distributed throughout the exam. Pre-test questions are not counted in
the final results. The length of time given to complete an exam depends on the exam type
selected. Here is an overview:

Traditional These items contain a stem (or premise) and four (4) answer choices
multiple choice including only one (1) correct answer.

Multiple choice, These are like multiple choice items except there are two (2) or more
multiple response correct answers. The item will tell you how many correct options there are.

Fill in the blank You will be asked to provide a numeral, word, or phrase to complete the
sentence.

Drag and drop You will be asked to click on certain pieces of information and drag them
with your cursor to place them in the correct position.

Scenarios Scenario questions present typical HR situations, followed by a series of

exam items based on the scenario. These scenarios require you to integrate
facts from different subject areas.

All questions are classified based on one of Learn more about all HRCI exams including
the following cognitive levels: a breakdown of exam topics and eligibility
requirements.
• knowledge/comprehension: recalling
factual material, such as definitions

• application/problem-solving: applying
familiar principles or generalizations to
solve real-life problems

• synthesis/evaluation: combining
different elements and using critical
thinking skills to solve a complex
problem

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Employment Law Changes How the Passing Score Is Set
Employment laws change constantly. HRCI uses the modified Angoff method to
Candidates are responsible for knowing HR set the cut score on every exam, which is
laws and regulations in effect at the time of a common, industry standard method of
their exam. setting cut scores on credentialing exams.
The Angoff method essentially uses field
experts to determine the difficulty of each
How the Exams Are Developed question. It defines the cutoff score as
the lowest score a minimally acceptable
HRCI follows certification industry best candidate is likely to achieve. At the beginning
practices to create and update all exams. HR of the standard setting meeting, SMEs
subject matter experts (SMEs) are involved in discuss requirements to take the exam type,
every step of the exam development process attributes of candidates who take the exam,
which is overseen by a professional testing and the characteristics of minimally qualified
organization. or minimally competent candidates (MCC)
with respect to the credential type. After
discussing the MCC, SMEs individually rate
Pre-Test Questions each item with respect to the MCC, where
each rating is the expected percent of MCCs
HRCI is committed to offering exams that who correctly answered an item. After the
contain current and relevant content. We SMEs individually rate items, they discuss their
achieve this goal by reviewing current ratings as a group with the goal of reflecting
questions and developing new ones to reflect on the reasons for their ratings and being able
changes in the profession. All exams include to adjust their ratings based on the rationale
new questions that have not been used on from other SMEs with different career/life
previous versions of the exam type. These experiences. After 1-2 rounds of discussion
items are known as “pre-test” questions. and rating adjustment, the final recommended
cut score is presented to HRCI as the average
HRCI includes pre-test questions in its exams final-round sum of the ratings for an individual
to gather valuable data about the new SME across all SMEs in the panel.
questions before they are included in future
tests. These pre-test questions are:

• Not distinguished from others.

• Scattered throughout the exam so you

will answer them with the same care in
which you would when answering scored
questions.

• Not counted or included in determining the

final exam score.

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Why Are “Scaled Scores” Used? Build Your Own Bundle
The purpose of scaled scores is to ensure both For candidates who seek additional studying
fairness and consistency in reporting scores to materials, HRCI has created a convenient
all candidates. By using the Modified Angoff Build Your Own Bundle Program (BYOB).
model, scores are converted to a common scale BYOB offers options for discounted exam
to account for the difference in difficulty on preparation tools available for purchase when
multiple forms (or versions) of an exam. HRCI applying for an exam. HRCI offers a variety of
also creates and maintains multiple forms of the most recent preparation resources.
the exams for security reasons. As we develop
newer versions, some questions in each content We encourage prospective candidates to use
area are replaced. These changes may cause a variety of resources that reflect their learning
one version to be slightly more difficult than styles and needs. Purchasing an optional
another. To account for any such differences, certification preparation product is NOT
HRCI uses a process known as equating where required. Likewise, HRCI does not guarantee
we ensure all exams are scored fairly. The an individual will pass based on the purchase
passing score for each exam type is set at 500, of any optional certification preparation
regardless of the version of an exam a candidate product that might correspond with the exam-
takes. For more information about scoring, type selected.
please see “Exam Scoring and Official Results If you purchase a preparation resource as
Reports” and “How the Passing Score Is Set” in part of a BYOB or Prepackaged Bundle, and
this handbook. are then deemed ineligible to test, you will
receive a 100% refund for the resource in
addition to the exam fee. The application fee
Preparing for the Exam is nonrefundable.
No two candidates have the same knowledge Refunds for a preparation resource that are
base because HR experience and educational part of a BYOB will only be available within
backgrounds vary. ten (10) business days of the application
approval date, provided the packaging and
Many candidates spend time studying material have not been accessed or damaged
and preparing for the exams to determine and pending approval from the vendor
how well a candidate might apply their HR who provided such materials. Refunds of
knowledge and experiences. Therefore, it is exam fees follow the refund policies in this
not possible to train for or teach to the exam Handbook. Fees are subject to change at
by reading certain books or memorizing any time and without prior notice.
specific information. The best way to decide
how to prepare is to review the HR content
in each functional area of the Exam Content
Outline for the selected exam type. If
additional learning resources are needed, you
can select from a variety of HRCI preparation
resources.

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Optional Services: Second Chance Exam Type Change
Insurance (SCI) Candidates may change the type of exam they
Second Chance Insurance (SCI) is an wish to take as long as an exam appointment
OPTIONAL program that allows a candidate has not been scheduled. Once the exam
to pre-purchase the opportunity to retake a appointment has been made, this is no longer
different version of the same exam type a an option. There is no refund for the fees
second time if the candidate is unsuccessful paid for the original application. There will
on the first attempt. The retake exam may be a $100 change fee in addition to any price
not be changed to a different exam type. difference.
SCI must be purchased when the exam
application is submitted online and cannot
be added as a separate purchase once the Exam Eligibility Extension
exam application has been submitted. As
an optional pre-paid program, the fee is If a candidate is unable to take an exam within
nonrefundable, meaning that if a candidate the original 180-calendar day eligibility period,
purchases SCI and does not take the actual the candidate may request an exam eligibility
exam (no show) or does not utilize it in the extension. The candidate must complete and
allotted time to reschedule and take that submit an Exam Eligibility Extension Form.
same exam type, the candidate forfeits all fees Here are the requirements* to apply and
and eligibility of the SCI. Fees are subject submit this form:
to change at any time and without prior • Complete the request at least 10-calendar
notice. Please refer to our website, days (day 169 of 180) PRIOR to the end of
www.hrci.org, for the most current information the original eligibility period.
about fees.
• Any scheduled exam appointment must
A candidate with SCI does not have to pay be canceled PRIOR to the form being
any additional fees or resubmit the exam submitted. --A candidate CANNOT apply
application if unsuccessful. It is automatically for this extension if the current exam
done by HRCI. An email notification will eligibility is the result of a Second Chance
be sent once the application is set up. Insurance purchase.
Candidates have a 90-days cooling off period
from the unsuccessful exam date before they • Submit the request to [email protected] for
may schedule their retake exam appointment. review within 2-3 business days.
The candidate must then contact Pearson VUE
and schedule an exam appointment within the Once qualified and approved, HRCI processes
allotted 180 days exam eligibility period. the application and non-refundable payment,
and will add 60 calendar days to the end of
If a candidate purchases SCI with their exam the original 180 calendar day eligibility.
application and does not take the exam,
the SCI is void since the insurance is only *DISCLAIMER: This exam eligibility DOES
applied if the candidate takes the exam and is NOT EXTEND access to any other associated
unsuccessful. learning bundles originally purchased.
Likewise, you can only apply ONCE to extend
If an application is deemed ineligible, the your original exam-type eligibility.
SCI fee will be automatically refunded to the
original method of payment or applied to a
different exam-type for which the candidate
applies and is deemed eligible.

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Summary of Exam Application Options:

Item Credit Card Payment OR Voucher Redemption

Schedule and take the exam within 180 calendar days from
Application approved by HRCI the application approval date.

The candidate must apply for the new exam-type for which
Application is made ineligible the candidate is eligible. No refunds.
by HRCI NOTE: If payment was with credit card, HRCI will issue a
full refund minus a processing fee.

Rescheduling an Exam An individual may reschedule their physical test center

Appointment: If you want to exam appointment provided it is done at least two (2)
change the exam date within the business days prior to the appointment OR at least one-
original 180 calendar days, go to hour before the beginning of your virtual online proctored
Pearson VUE exam session

Exam Eligibility Extension The request must be submitted before the last ten (10)
(60 calendar days): If you are days within the 180 calendar days of eligibility. A candidate
unable to test within the original must cancel any exam appointment prior to the request.
180 calendar days of eligibility, There is an extension fee and such extension is limited
you may request an extension to one request per exam application. No refunds will be
by completing the Exam issued if unable to test during the extension.
Eligibility Extension Form

Never scheduled an exam No refund, exception or extension will be provided. You

appointment or missed the will need to reapply and pay all applicable fees.
exam appointment (during the
180 calendar days eligibility
period)

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ON EXAM DAY

HRCI exams are administered in highly secured online proctoring and testing centers worldwide.
Only approved candidates are admitted to the test centers or allowed to take the virtual online
exams. Upon arrival to the physical test center, or logging on for an online proctored exam, a
candidate must present proof of identity. Without a valid, unexpired, government-issued photo
ID, showing the exact eligibility full name (written in Latin characters), the candidate cannot
take the exam. The candidate must cancel the appointment with Pearson VUE at least two (2)
business days before the actual exam date to avoid forfeiting exam eligibility and all associated
fees. Likewise, if a candidate arrives late or without the required identification matching the
name under which the eligibility was approved, they will not be permitted to take the exam and
will forfeit all associated fees. Review additional Exam Day Tips.

Identification (ID) Requirements

• The first and last name on the ID must exactly match the first and last name on the exam
application for which the candidate was deemed eligible.

• All IDs required must be issued by the country in which the candidate is testing. If the
candidate does not have the qualifying ID issued from the country they are testing in, an
international travel passport in Latin characters from their country of citizenship is required.

• Candidate is required to present one (1) form of original (no photocopies), valid (unexpired)
government issued ID that includes their name, recent recognizable photograph, and
signature.

• Signature and Photo - The Test Center Administrator (TCA) will capture your digital signature
upon checking in. Your digital signature must match the signature on your valid, unexpired,
photo identification (ID). The picture on the ID must match you, the person presenting it. If
you are taking an online proctored exam, the Greeter will ask you to follow the virtual check-
in protocols.

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The following are acceptable forms of primary identification:

International Travel Passport

Driver’s license

Military ID (including spouse & dependents)

Identification card (national/state/province identity card)

Alien registration card (green card, permanent resident, visa)

Local language ID (not in Latin characters) – accepted only if issued from the country in
which the candidate is testing.

Additional Allowances

• Expired forms of ID are not acceptable; unless accompanied by valid renewal papers.

• European Union candidates testing within the EU zone may also provide a valid,
unexpired EU card as their primary ID.

• For candidates testing in Japan, an employee or student ID (with at least a name and recent
recognizable photo) is acceptable if accompanied with a valid Blue Japanese Health Card.

A government issued ID missing a visible signature or that has an embedded signature must
be supplemented with an original (no photo-copies), valid (unexpired) ID that has at least
a matching name and recent recognizable photo, or a matching name and signature (or a
valid Blue Japanese Health Card, if testing in Japan). If you have any questions about the ID
you are required to bring with you to the testing center for admittance for your exam, please
contact Pearson VUE customer service.

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Hyphenated Names
If your last name is hyphenated, your ID must match at least one of the last names.
Additionally, your signature must match the signature on the ID, and the picture on the ID
must match the person presenting it.

Name on Application Name on ID Acceptable

Chi Xing-Lu Sandy X. Lu No
Chi Xing-Lu Chi X Lu Yes
Cynthia Chi Xing-Lu Chi Xing Lu Yes
Cynthia Lu Cynthia X Lu Yes
Jeffery Johnson Jeffery Charles Johnson Yes
Jeffery C. Johnson Jeffery Charles Johnson Yes
J.P. Smith John P. Smith Yes
Jennifer Lincoln Murphy Jennifer Lincoln Yes
Jennifer Lincoln Jennifer Murphy No

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Test Center Rules
The following rules are enforced at all test centers to ensure a secure, fair and consistent
test experience for all test-takers.
Note: Pearson VUE cannot guarantee a completely noise-free and distraction-free test center
environment. Other exams are administered at the same time as HRCI exams. You may hear noise,
including typing, coughing and people walking. You can request a noise reducing headset or
disposable ear plugs from Pearson VUE where available.

Registration Processes
Arrive at the Pearson VUE Test Center, or log in for your online proctored exam, at
least 15 minutes before your scheduled exam time. If you miss your appointment or do
not have a valid, unexpired photo ID, you cannot take the exam and will lose all your
fees. If you arrive more than 15 minutes late to your appointment, you may be refused
admission or access to an exam and exam fees may be forfeited. You will be asked to
present your ID. The Test Center Administrator (TCA will take your photograph, and
capture your digital signature. The digital signature must match the signature on your
photo ID.

You will be directed to store any personal belongings in a testing center locker. This
includes items such as a mobile device, food or drink, hat, purse/bag, coat, jacket, or
additional outwear accessories, or a watch.

HRCI exams do not include any scheduled breaks. You may take an unscheduled
break if needed, such as to use the bathroom, but you will be expected to comply
with security screening upon your return to the testing room. Any unscheduled breaks
will count against your allotted exam time. NOTE: If taking an online proctored exam,
you cannot leave the web-camera view, take breaks, mumble or have wandering/
unfocused eye movements. Otherwise, the proctor will immediately cancel the
session and you forfeit the exam. Learn more about the virtual online proctored exam
protocols.

You cannot leave the test center or use a mobile device during the test or during
a break. Your exam will be terminated if you leave the test center or use a mobile
device. Study materials may not be reviewed or referenced during the examination or
during any break and will result in your examination being terminated and your score
invalidated.

You cannot look at study materials after you arrive at the test site facility or during a
break.

You cannot smoke or take a break to smoke during the examination.

Religious headwear may be worn into the testing room. It will be inspected by a TCA
before entry into the testing room is permitted.

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Comfort Aids Exam Processes for Online
Certain items defined as “minor comfort aids” Proctored Testing
are allowed in the testing room as long as You must conduct a virtual, web cam-based
they are inspected by the TCA before they are check-in to launch an online proctoring exam
brought into the testing room. These include: session.
• Tissues, such as Kleenex It is important to be on time. You can start
• Cough drops (must be unwrapped) testing within the exam window, precisely
30 minutes before and up to 15 minutes
• Pillow for supporting neck, back or injured after your scheduled appointment time. This
limb process does not count against the time
allotted to take your exam.
• Sweater, sweatshirt or blazer (If the item
has pockets and the candidate does not Here are several steps that must be followed:
want to remove the item for inspection, the
candidate will be asked to show that the • Turn off browser pop-up blockers.
pockets are empty.) • Download the testing software.
• Eyeglasses and hearing aids To begin your testing session and connect
• Neck braces or collars (worn by people with with a greeter:
neck injuries) • Sign in to your HRCI® account
• Insulin pump attached to a person’s body • HRCI® will single sign-on to the Pearson
VUE system

Exam Processes for All Test In the Pearson VUE system, you will be able to:
Centers • Complete system test
Exams are monitored and may be recorded as • Schedule exam
audio or video. Candidates will have access to
a tutorial on the computer testing technology • Take exam
for ten (10) minutes prior to the start of the Have your driver’s license, passport or other
exam. It is important that candidates use this acceptable identification available so that your
time to understand the special features of the identity can be verified.
technology.
You will be asked to shut down any non-
You can submit comments about specific essential applications (such as email or chat).
exam items during the exam by following the
on-screen instructions. HRCI will review all For additional information, review the
comments but will not respond to comments. online proctored exam FAQ.
Please note, you cannot ask questions about
exam content of anyone.

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Exam Security and Cheating
In order to protect and secure the integrity of its exams and the value they bring to the
HR practitioners who have earned a certification, HRCI retains the right to cancel any test
score obtained in a questionable manner. Before you can begin an HRCI certification exam
you must agree to an Exam Confidentiality Statement. Failure to agree to the statement
will prevent you from being able to take the exam. This statement says, among other
things, that you understand that the exam and the questions it contains are the exclusive
property of HRCI. You must also confirm your understanding that you cannot disclose,
publish, reproduce or transmit any part of the exam, in any form, by any means, in oral,
written, electronic or mechanical formats, for any purpose, without the express, written
permission of HRCI. This includes, but is not limited to, memorizing exam questions,
sharing exam questions or topics with anyone, or comparing information taught in a
certification preparation course with actual exam content, whether in whole or in part.
Theft or attempted theft of any exam content is publishable as a felony. Violation of exam
confidentiality is a serious ethical breach that could result in disciplinary action by HRCI,
including possible suspension or revocation of any HRCI certifications earned.

Online Proctored Testing Requirements

The exam content and delivery system are the same. If you have ever taken one of our
exams at a Pearson VUE test center, you will see that the online exam is the same – the
same platform, the same feel and functionality and the same navigation tools. However,
there are some key differences, such as taking an online proctored exam, you cannot leave
the web-camera view, take breaks, mumble or have wandering/unfocused eye movements.

Here is a comparison table:

Item Pearson VUE Online
Test Center Proctored Exam
Requires use of candidate’s device (e.g., laptop)

Controlled testing environment

Take candidate photo

Check candidate ID

Agree to exam testing rules

Photos or room scan of candidate testing area

Monitored by live proctor for duration of exam

Unscheduled breaks allowed

Proctor can intervene/stop exam if policy

violations or cheating

Same-day exam result

Printed exam results report

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HRCI’s Right to Cancel, Invalidate candidates nor certificants are entitled to
appeal HRCI’s decision to cancel or invalidate
and Withhold Scores a score when there is a reasonable basis to
HRCI is committed to reporting valid scores question the score’s validity.
that accurately reflect candidate performance
If there is a reasonable basis to question the
on HRCI certification examinations. For this
exam score’s validity and HRCI cancels or
reason, HRCI maintains test administration,
invalidates an exam score for a person that
security and scoring standards designed to
has previously passed an exam and obtained
assure that all candidates are given the same
HRCI certification, the person’s certification
opportunity to demonstrate their abilities
will be reflected as “pending” until the person
and to prevent some candidates from gaining
retakes and passes the examination for which
an unfair advantage over others. HRCI
the score was canceled or invalidated.
reserves the right to conduct psychometric
and statistical analyses of HRCI examination HRCI also has the right in its sole discretion to
response data to identify potential withhold exam scores pending the outcome
irregularities and to ensure score validity. HRCI of an investigation related to those scores, to
may cancel, invalidate or withhold test scores determine whether an irregularity or violation
if any psychometric or statistical analysis has taken place. Neither candidates nor
provides a reasonable basis to question the certificants are entitled to appeal HRCI’s
test score’s validity. decision to withhold an exam score pending
its investigation of a related matter. If HRCI
HRCI reserves the right to cancel, invalidate or
is withholding a score pending investigation,
withhold the examination score if, in its sole
HRCI shall inform the person in writing that
judgment, HRCI has reason to conclude that:
the score is being withheld and then inform
1. there is a reasonable basis to question the the person when the investigation is complete
exam score’s validity; or and provide the decision made by HRCI
related to the exam score.
2. a testing irregularity occurred before,
during or after the administration of the If HRCI cancels or invalidates an exam score
exam; or following an investigation and makes a finding
that a person that has previously passed an
3. a candidate violated the terms of the exam and obtained HRCI certification violated
Candidate Agreement; or the terms of the Candidate Agreement or
participated in a testing irregularity, HRCI may
4. a violation of the policies and procedures
take any actions against the person provided
for HRCI exam administration has occurred.
in the Violations and Investigations Policy
If HRCI cancels or invalidates an exam score provided below, and the person may pursue
because there is a reasonable basis to an appeal of any such decision by HRCI
question the exam score’s validity, HRCI is not exclusively as provided therein.
obligated to further investigate the matter
For the benefit of clarity, the HRCI Complaints
or to determine whether an irregularity or
and Disciplinary Policy does not apply
violation has occurred. HRCI may simply
to HRCI’s decision to cancel, invalidate
cancel or invalidate the score and provide the
or withhold an examination score of any
impacted candidate with another opportunity
candidate or certificant for any reason.
to take the HRCI examination at issue. Neither

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 VIOLATIONS AND INVESTIGATIONS

Investigations
If HRCI receives information that a testing irregularity has occurred, that any individual
has violated the terms of the Certification Terms of Service, Candidate Agreement, the
Handbook, or that any conduct of one or more persons, or events or conditions of testing
may have compromised, or may in the near future compromise, the integrity or validity of
any HRCI certification examination, HRCI reserves the right in its sole discretion, but is not
obligated, to investigate the matter to gather all relevant facts and determine what actions, if
any, must be taken in response to the facts. HRCI’s policies on Violations and Investigations
shall govern all investigations related to HRCI certification examinations.

Upon receiving notice from HRCI that it is conducting an investigation under this provision, a
candidate shall:

1. Fully cooperate with the investigation;

2. Disclose to HRCI or its designee all knowledge that could potentially relate to the
investigation;

3. Produce all documents and materials requested by HRCI or its designee;

4. Upon request, submit to an in-person or remote, virtual interview conducted by or on

behalf of HRCI; and

5. Truthfully and completely answer all questions asked by HRCI or its designee.

A person’s refusal to cooperate with any investigation or presentation of false or misleading

information in relation thereto shall constitute a serious and material breach of the Candidate
Agreement and shall serve as a separate and independent basis for HRCI to take action
against the person as described below. HRCI may, in its sole discretion, take any of the
following actions upon finding that a candidate or certificant violated any term of the
Candidate Agreement or the Handbook:

1. Prohibit the person from taking any HRCI certification examination for a fixed period of
time or permanently;

2. Terminate the candidate’s HRCI exam administration prior to completion of the exam and,
if the test is being administered in-person, require the candidate to leave the test center;

3. Invalidate or cancel the person’s score, before or after scores are reported, without a
refund;

4. If the person previously passed an exam and obtained any HRCI certification, suspend or
revoke all of their HRCI certifications for a fixed period of time or indefinitely;

5. Pursue civil legal action against the person; and

6. Refer the matter for criminal prosecution if the person engaged in criminal conduct.

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Appeals for Investigation Disputes
After a candidate or certificant has received a written notice of violation and applicable
sanctions to be imposed by HRCI, the candidate will have thirty (30) calendar days to
submit a written request for appeal to HRCI as provided in this paragraph. The sole
consideration on appeal is whether HRCI acted reasonably and in good faith in accordance
with its own policies and procedures when making its decision. The person requesting
an appeal (the “Appellant”) is required to file a written request for appeal, along with a
statement describing the grounds for the appeal, why the appeal should be granted and all
supporting evidence, with HRCI, within thirty (30) calendar days of receipt of the notice of
violation and applicable sanctions from HRCI. An appeal will not be considered after such
thirty (30) calendar day period has expired. The initial appeal will be decided by HRCI staff,
who will render a written decision on the appeal within thirty (30) days of receiving all of the
Appellant’s submissions. If HRCI has made a decision to pursue a civil legal action against
the Appellant or refer the matter for criminal prosecution, those decisions are not subject
to appeal under this policy.

If HRCI staff determine that a written request for appeal is filed in a timely manner and
uphold HRCI’s original decision, the appellant may then submit a second and final level
appeal for to the Appeals Committee, which will consist of three (3) HRCI-certified
professionals appointed by HRCI who are not HRCI employees, but may serve as HRCI
board members or HRCI volunteers. The Appellant must request a final level appeal in
writing within five (5) calendar days of receiving written notice that HRCI staff upheld
HRCI’s original decision. All three (3) members of the Candidate Appeals Committee will
then decide the final level appeal based upon the written submissions of HRCI and the
Appellant. This appeals process shall not address any failure to pass any HRCI examination,
nor include any challenges to individual examination questions, answers or scores. The
sole consideration on the final level of appeal is whether HRCI acted reasonably and in
good faith in accordance with its own policies and procedures when making its decision.
The Appeals Committee will deliberate and decide the appeal within thirty (30) days of
receiving the Appellant’s request for same unless, in the sole discretion of the Appeals
Committee, more time is required to consider or decide the appeal. The decision of the
majority of the members of the Appeals Committee will be the decision of the Committee.
The decision of the Appeals Committee is final and binding as to all matters related to the
appeal. The Appellant expressly waives the right to file a lawsuit or make any legal claims
against HRCI arising out of any investigation dispute.

For the benefit of clarity, the HRCI Complaints and Disciplinary Policy does not apply to
appeals for investigation disputes.

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AFTER THE EXAM

Exam Scoring and Official Results A digital badge is the undisputed and newest
technology for displaying achievements and
Reports capabilities on social media, emails, personal
If testing at a physical test center, candidates websites and resumes. It protects the integrity of
will receive a copy of the exam results report a professional’s credentials by providing a link to
at the testing center and will be notified within verified data from HRCI that cannot be falsified.
1-2 business days by Pearson VUE when the HRCI digital badges allow the credentialed
official results are available online. professional to provide employers with easy,
valid verification of earned credentials, while
If a notification for exam results is not provided positioning the professional at the forefront
within a week of taking the exam, please of this new technology for communicating
contact HRCI by sending an email to professional skills. For additional information
[email protected]. about digital badge technology, go to
“Recertification Resources” at: www.hrci.org/
When taking an online proctored exam, you
digitalbadges.
will not receive an immediate result with a
printed score report. You will get an email
LinkedIn Example
within 24- 48 hours from Pearson VUE when
your web-based results report is available.
However, you may login to your HRCI®
account within one hour after your testing
session has ended to see your exam result.

For any remaining post-exam questions, you

can also contact Pearson Vue directly.

Digital Badge Optional Paper Certificate

In addition to the free digital badge, if a
HRCI uses the digital badge as its official
certified professional still wishes to have a paper
certificate. When a candidate passes the exam
certificate, HRCI works with a fulfillment vendor
and receives the official results report, HRCI
to provide this option. To purchase an optional
will send information on how to claim the
paper certificate, please visit the online store at
exam type’s digital badge. This badge can be
www.hrci.org. Once ordered, the certificate will
used to display the earned credential on social
be sent using a traceable delivery service.
media sites, in the candidate’s email signature
and other digital spaces and social media Fees are subject to change at any time and
venues. without prior notice. Please refer to www.hrci.org
for the most current information about fees.

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Testing Experience
To report any problems that occurred during the testing experience please file a report with the Pearson
Vue representative immediately. Once you have a case number, also inform HRCI at
[email protected] including the situation and the case number assigned to you.

Certification Program Feedback

Individuals have two (2) options to submit feedback:
• Optional end-of-exam survey at the test center while waiting for the results report
• Certification Program Feedback Form

Understanding the Exam Results Report

Pearson VUE follows careful procedures to ensure that exam results reports are correct.

The results report informs the candidate of having passed or failed the exam. A scaled score of at least 500
is needed to pass. If a candidate is unsuccessful or did not pass, the candidate will receive a scaled score
indicating how far from the passing score s/he was. An explanation of candidate performance levels on
each of the exam topic areas is also provided. This performance level information is not an official ___domain
score and should not be interpreted as such. The information is provided only as a guide for future study
should an unsuccessful candidate wish to test again. If a candidate is successful and passes the exam, the
letter with explanations can be used to guide future professional development activities.

Candidates have a 90-days cooling off period from the unsuccessful exam date before they may schedule
their retake exam appointment. The candidate must then contact Pearson VUE and schedule an exam
appointment within the allotted 180 days exam eligibility period.

Retaking the Exam

The following chart shows what must be done to re-take an exam:
Exam Status Next Steps Outcome*

Unsuccessful (Fail) with There is a 90-days cooling off period HRCI will send an email notification.
Second Chance Insurance from the unsuccessful exam date Candidate has 180 days from that eligibility
before you may schedule a retake date to schedule and take the exam.
exam appointment

Unsuccessful (Fail) without There is a 90-days cooling off period Candidate must re-apply, qualify, and pay all
Second Chance Insurance from the unsuccessful exam date the related exam fees.
before you may schedule a retake Candidate has 180 days from the application
exam appointment approval date to schedule and take the exam.

• Cancelled, Candidate can re-apply immediately, Candidate has 180 days from the application
• NDA Refused, qualify, and pay all the related exam approval date to schedule and take the exam.
• Withdrawn, fees.
• No show,
• Not scheduled/Inactivity

Unsuccessful (Fail) and wants Candidate can apply immediately, Candidate has 180 days from the application
to change the exam type ( qualify, and pay all the related exam approval date to schedule and take the exam.
ex. From SPHR to PHR) fees.

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After Certification: Use of the Correct*
Designation
To use HRCI letters in one’s title, individuals must:

1. Successfully pass the exam-type and continue John Smith, SPHRi

to meet our certification and recertification 234-567-8910
standards; [email protected]

2. Demonstrate the requisite experience

requirements; and

3. Agree to abide by the Code of Ethical and

Professional Responsibility. Jane Jones, PHRca, GPHR
Successful individuals are authorized to use the 234-567-8910
following certification marks or designations in [email protected]
communications and marketing materials, as
appropriate:

• aPHR

• aPHRi
Incorrect*
• PHR

• PHRca
John Smith, Senior Professional
• PHRi in Human Resources -
International (SPHRi)
• SPHR
234-567-8910
• SPHRi [email protected]

• GPHR

Any complaint of logo or credential misuse

John Smith, S.P.H.R.i.
should be filed through the HRCI Complaints and
Disciplinary Policy. HRCI will follow all policies 234-567-8910
and procedures to determine the validity of [email protected]
the complaint and notify the person misusing
the logo or credential that they must cease and
desist use. If they fail to cease and desist, HRCI
will take further steps, possible including legal
action, to prevent logo or credential misuse. HRCI
actively monitors for incorrect use of the logo or
credential. *Always display the first earned
designation followed by others recently
For more information access our Recertification earned.
Section.

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Verification Policy With the applicant’s/certification holder’s
permission, HRCI shares non-personal
The names of currently certified individuals information with third parties. This information
are not considered confidential and may is not considered confidential and may include
be published/verified by HRCI. Published name, city, state, country, certification(s) held
information will include name, city, state, and certification status.
country, certification(s) held, certification status
and certification number. This information can HRCI will notify an individual seven (7) business
also be searched in our Directory of Certified days prior to releasing his/her information to
Professionals. a body having legal jurisdiction upon receipt
of a court order requesting the individual’s
Your certification status may be verified in one information, unless the court order prohibits
of three ways: such notification.
1. Individuals may be listed in our Directory
of Certified HR Professionals.
Exam Results
2. Employers can request in writing
specific information with the individual’s Individual examination results are considered
permission/release. confidential. Exam scores are released only
to the individual candidate unless a signed
3. Certification status may be verified from release is provided in advance. Results are not
an active digital badge released by phone, fax or email. All personal
information submitted by applicants and
certification holders with their application, is
Confidentiality considered confidential.

HRCI is committed to protecting confidential

or proprietary information related to applicants Application Status
and certification holders, as well as the
examination development, maintenance and An individual’s application status is considered
administration process. HRCI will not disclose confidential. We do not disclose information
any confidential applicant/certification holder regarding whether or not an individual has
information unless authorized in writing by the applied for certification or has taken the
individual or as required by law. A certification examination. Current certification status
status is not considered confidential is published and verifiable as noted in the
information. Credential Verification section.
Personal information retained within the
applicant/certification holder database and or
applicant/certification holder files will be kept Aggregate Data
confidential. This includes information and any Aggregate exam statistics, studies and reports
documentation regarding a disability and the concerning applicants/certification holders will
need for accommodation in testing. contain no information that can allow others to
identify an individual.

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APPENDIX

A. HRCI Candidate Agreement

Overview

The HRCI Candidate Agreement (the “Agreement”) is a critical component of the

Handbook. You must accept and agree to all terms of the Agreement each time you
register for and schedule an HRCI certification examination, and you must personally
reaffirm your understanding and acceptance of its terms before commencing the exam on
test day, each time you take the exam. The entire text of the Agreement is reprinted below.

The HRCI Candidate Agreement (“Candidate Agreement”) is a legally binding contract

between you and Human Resource Certification Institute (“HRCI”) that sets forth the terms
and conditions under which HRCI will permit you to take HRCI certification examinations.
You must read, acknowledge and accept the terms of this Candidate Agreement before
you are permitted to register for, schedule and take a HRCI examination. If you do not
agree to the terms of this Candidate Agreement, you will not be permitted to register for or
take any HRCI examination. Adherence to the Candidate Agreement is necessary to enable
HRCI to maintain fair examinations, ensure the validity of examination results and maintain
the integrity and value of HRCI professional certifications.

By clicking on the ‘I AGREE’ button at the end of the Candidate Agreement, you are
affirming to HRCI that all of the below representations and statements to HRCI are true
and correct, and you are acknowledging that you have read and understand all of these
requirements, rules and policies, and that you agree to abide by all of them.

I affirm that I am the person whose name and address appear on my HRCI certification
application, my registration for this HRCI examination, and the government-issued photo
identification that I will present or have presented for admission to the examination. At the
time I created an account on www.hrci.org, I read and accepted the Certification Terms of
Service, and I understand that my participation in HRCI Certification Programs, including
the certification application process, is governed by the Certification Terms of Service,
as well as the terms contained in this Candidate Agreement and the Certification Policies
and Procedures Handbook, and I agree to abide by all of the policies, procedures, terms
and conditions contained therein. I am taking the HRCI examination solely for the purpose
of pursuing the HRCI certification for which I have applied, and for no other purpose. I
affirm that I am not taking the HRCI examination on behalf of any other person. I affirm
that all information that I provided to HRCI at the time of my certification application and
my registration for this examination and at any time thereafter was complete, accurate
and true in every respect and that, if any of the information that I previously provided to
HRCI has changed since the time I provided it, I have submitted updated information that
is complete, accurate and true, and reflects all such changes. I understand that providing

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false, misleading or incomplete information to HRCI shall be considered a violation of the
Candidate Agreement and will subject me to one or more of the consequences provided
herein for violations of the Candidate Agreement.

I understand and agree that, as a condition of taking the HRCI examination in-person at a
test center, I am subject to security screening prior to admission and re-admission to the
building and/or room where the HRCI examination is administered. I further understand
and agree that the security screening process for in-person testing at a test center may
include requiring me to: (1) demonstrate that my pockets are empty, (2) remove any
backpack, bag, jacket, non-corrective eyewear, sunglasses, coat, hooded sweatshirt, scarf,
or hat (“Prohibited Personal Items”) that I may be wearing or holding (except for a genuine
religious purpose), (3) lift my pants up to my knees and push my sleeves up to my elbows,
and (4) submit personal items for inspection by a test administrator. I understand and agree
that I will not be permitted to take or resume taking the examination if I refuse to submit
to security screening as described above or to remove and secure Prohibited Personal
Items (except for a genuine religious purpose) prior to entering the room where the HRCI
examination is administered, at the sole discretion of test administrators.

I understand and agree that if I am taking a remote online proctored HRCI exam from
my home or office through HRCI’s test administration vendor Pearson VUE OnVUE, I
have the sole and exclusive responsibility to ensure that I have the required computer
devices, computer operating system, software, browser, uninterrupted Internet connection
and electric power required to take the HRCI exam remotely. I understand that these
requirements are explained at https://www.hrci.org/how-to-get-certified/taking-the-
exam/online-testing. I am also responsible to create a suitable testing environment, and
successfully complete the Pearson VUE OnVUE systems check prior to taking a remote
online proctored HRCI exam, which are also detailed at https://www.hrci.org/how-to-get-
certified/taking-the-exam/online-testing. I understand that HRCI is not responsible for
any technical problems with my computer devices, operating system, software, browser,
Internet connection or electric power that may interrupt, delay, or interfere with my ability
to start, take or complete a remote online proctored HRCI exam. If I experience a technical
problem in any of these areas during the administration of a remote online proctored
HRCI exam, I understand that I must notify the remote proctor immediately and follow the
proctor’s instructions.

I understand and agree that HRCI, its authorized and trusted test centers and test
administration vendors and partners acting on behalf of HRCI will take and use still
digital photographs of me, video and audio recordings of me, and collect and use other
personally identifiable information from me and about me for the purpose of monitoring,
administering, proctoring and/or providing technical support of HRCI examination
administrations, all of which will be retained and processed as part of my HRCI examination
administration records. For remote online proctored HRCI examinations, HRCI’s authorized
and trusted test administration vendors (including Pearson VUE OnVUE), partners, test
administrators and proctors acting on behalf of HRCI will monitor live video and audio
feeds of me and the physical ___location where I am testing (for example, the room in my
home or office where I will test) all of which will be recorded, processed and retained as
part of my HRCI examination administration records. I understand and agree that if I am
taking a remote online proctored HRCI exam from my home or office, I am obligated to

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take and submit digital photographs of my testing environment, my government-issued
valid photo identification and my face. I have carefully reviewed additional details and
requirements about HRCI’s remote online exam administration process and procedures at
https://www.hrci.org/how-to-get-certified/taking-the-exam/online-testing. I understand
that I can obtain additional information concerning the collection, transmission, processing
and retention of my personal data (including, without limitation, photographs and video
and audio recordings) by reading HRCI’s Privacy Policy.

I understand and agree that the following conduct, whether attempted or completed, is
strictly prohibited:

• Copying, capturing, recording, collecting, reconstructing, memorizing, discussing,

soliciting, transmitting, broadcasting, streaming or distributing HRCI examination
content;

• Giving or receiving unauthorized assistance on a HRCI examination;

• Viewing the content of another examinee’s computer display or examination papers

during a HRCI examination administration;

• Possessing or accessing Prohibited Personal Items while inside a room where a HRCI
examination is being administered;

• Taking a HRCI examination on behalf of another person;

• Possessing, accessing or using a cellular phone or any device that connects to a

cellular network or the Internet while inside a room where a HRCI examination is being
administered or in any ___location during unscheduled examination breaks, other than the
computer on which I am taking the examination;

• Possessing, accessing or using any electronic device, camera, recording device, or

photographic equipment of any kind while inside a room where a HRCI examination is
being administered;

• Possessing, accessing or using any books, notes, papers, note-taking materials, study
materials or test-taking aids of any kind while inside a room where a HRCI examination is
being administered or in any ___location during unscheduled examination breaks;

• Speaking out loud to myself or any other person during a remote online proctored exam
administration at my home or office;

• Intentionally positioning myself so that I am not visible or only partially visible to the
webcam on my computer during a remote online proctored exam administration at my
home or office;

• Failing or refusing to submit to security screening or the inspection of personal items

upon request by a test administrator at any time prior to or during a HRCI examination
administration;

• Failing or refusing to strictly comply with the instructions and requests of a test
administrator at any time prior to or during a HRCI examination administration;

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• Engaging in disruptive, threatening, abusive or disrespectful behavior in or near any
building where a HRCI examination is being administered;

• For remote online proctored HRCI exams, obstructing the visibility of yourself or your
surroundings from the webcam or moving out of the view of the webcam; and

• Talking or communicating with anyone other than a test administrator, proctor, or

an approved test reader (if your request for a test reader accommodation has been
approved in writing in advance) while inside a room where a HRCI examination is being
administered.

I understand and agree that engaging in any of the above described prohibited conduct
shall be considered a violation of the Candidate Agreement. I agree to follow the
instructions and requests of all test administrators and proctors, and understand that my
failure or refusal to follow instructions or comply with requests from a test administrator or
proctor shall be considered a violation of the Candidate Agreement.

I affirm that I am not taking this HRCI examination in my capacity as a test preparation
agent or tutor, or for the purpose of obtaining such employment.

I am aware that HRCI examinations are confidential exams, and that their contents are
disclosed to me at the time of test administration in a limited context to permit me to test
in pursuit of the HRCI certification for which I have applied, and for no other purpose. I
understand that HRCI examinations, questions, reading passages, answer choices, graphic
images and all related examination content contained within HRCI examinations (“HRCI
Examination Content”) are protected by United States and international copyright laws and
that HRCI Examination Content is a trade secret under United States and international law.
I agree that I will not discuss or disclose HRCI Examination Content orally, in writing, on the
Internet, or through any other medium existing today or invented in the future. I agree that
I will not copy, reproduce, adapt, disclose, or transmit HRCI Examination Content, in whole
or in part, or assist or solicit anyone else in doing the same. I further agree that I will not
reconstruct HRCI Examination Content from memory, by dictation, or by any other means,
for any purpose. I understand that prohibited acts under these terms include, but are not
limited to: describing questions, answer choices, hypothetical scenarios, reading passages,
images or graphics from any HRCI examination; identifying terms or concepts contained in
exam questions or responses; sharing answers to questions; referring others to information
I saw on the exam; reconstructing a list of topics on the test; and soliciting or discussing
exam questions, answer choices, reading passages, images, graphics, or topics in person,
through telephonic or electronic communication, or on Internet ”chat” rooms, social
media, private or public groups, message boards, forums, or through any other means of
communication.

I understand and agree that I also am not permitted to possess, solicit, read, study from,
study or otherwise use confidential information about HRCI examinations during my own
exam preparation. I affirm that I have not engaged in such conduct prior to taking this
HRCI exam and that I will not engage in such conduct during or after the exam. I also
agree not to ask any other individual to disclose exam content to me or to seek out actual
live, confidential exam content from any other source. I agree that if I receive or have access

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to information or material in any form and from any source, including but not limited to
email, instant messages, text messages, website content, social media posts, electronic
bulletin boards, Internet-based groups, digital or electronic files and/or paper documents,
that I reasonably believe contains confidential HRCI Examination Content, or has been
represented to contain HRCI Examination Content, I will immediately report its existence to
HRCI. I agree that I will fully cooperate with any investigation by HRCI related to my receipt
or access to information believed or represented to contain HRCI Examination Content.

I understand and agree that HRCI reserves the right to use statistical and psychometric
analyses to evaluate the validity of examination response data and scores. I understand
and agree that HRCI utilizes these reliable scientific methods to determine whether scores
should be withheld, invalidated, canceled or investigated further to determine whether
a candidate violated the terms of the Candidate Agreement. I further understand and
agree that, if HRCI has a reasonable basis to question the validity of any HRCI examination
response data or examination result, whether identified through the use of statistical
analysis, psychometric analysis or any other reliable method or source of information, HRCI
reserves the right, in its sole discretion, to withhold, cancel and invalidate examination
scores, without any requirement to demonstrate that I or any other candidate violated
the terms of the Candidate Agreement. I agree that if HRCI invalidates my examination
score, I will not be entitled to a refund for the examination, and I will be required to pay
the established fee to take the examination again, if I am permitted by HRCI to take the
examination again.

I understand and agree that HRCI reserves the right to, but is not obligated to, investigate
any alleged violation of this Candidate Agreement or any alleged activity or circumstance
that may compromise the validity, integrity, or security of any portion of a HRCI
examination, or the results thereof. Upon receiving notice from HRCI that it is conducting
an investigation related to the examination, I understand and agree that I am required to:

• fully cooperate with the investigation;

• disclose to HRCI all knowledge that could potentially relate to the investigation;

• produce all documents, data and materials requested by HRCI;

• upon request, submit to an in-person or remote interview, in HRCI’s sole discretion,

conducted by or on behalf of HRCI; and

• truthfully and completely answer all questions asked by HRCI.

I also understand and agree that if I provide false or misleading information to HRCI
at any time, violate the terms of this Candidate Agreement, refuse to comply with any
directions given to me by a test administrator, engage in any activity that may compromise
the validity, integrity, or security of any HRCI examination, or fail to fully cooperate in any
investigation related to HRCI examinations, that HRCI may, in its sole discretion, directly or
through its authorized representatives:

• Interrupt, suspend and/or terminate the administration of my HRCI examination;

• Confiscate any item from me during a HRCI examination administration that a test
administrator reasonably believes is relevant to a potential violation of this Candidate

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 Agreement, including, but not limited to, notes, electronic devices and Prohibited
Personal Items;

• Withhold, cancel or invalidate my examination scores, before or after the scores are
reported, without a refund;

• Prohibit or disqualify me from taking HRCI examinations for a fixed period of time or
permanently;

• Impose special conditions of taking future HRCI examinations.

• If I previously passed any HRCI certification exam and obtained any HRCI certification,
suspend or revoke all of my HRCI certifications for a fixed period of time or indefinitely;
and

• Pursue a civil lawsuit against me based upon my conduct in violation of the Candidate
Agreement and/or refer the matter for criminal prosecution by state and/or federal
authorities or any government agency with jurisdiction.

I will not represent myself as certified by HRCI unless and until I receive an official written
communication from HRCI advising me that HRCI has determined that I have met all
requirements of certification and that HRCI has granted me a certification for which I have
applied.

By clicking the button on the screen that reads “I AGREE” below, I am representing to
HRCI that all of the prior information, statements and affirmations that I have provided to
HRCI are true and correct, including but not limited to all of the affirmations contained
in this Candidate Agreement. I am further confirming my agreement to all of the terms
and conditions set forth in this Candidate Agreement, including, without limitation, the
consequences for making false or misleading statements to HRCI, and for violating any
term of this Candidate Agreement.

If there is any part of this Candidate Agreement that you do not understand or agree with,
you are not permitted to register for or take any HRCI examination.

B. Pearson VUE Regional Contact Centers

Pearson VUE maintains regional contact centers around the world. Please visit the link
below for contact information for your region:

http://www.pearsonvue.com/hrci/contact/

C. HRCI Code of Ethics

The HRCI Code of Ethics has been adopted to advance and uphold the highest standards
of service and conduct recognized by all certificants using any of the following credentials:
aPHR™, aPHRi™, PHR®, PHRi™, PHRca®, SPHR®, SPHRi™ and GPHR®.

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An HRCI certification implicitly obligates the user to comply with the mandates and
requirements of all applicable laws and regulations. Certificants are required to act in
an ethical and professional manner by adhering to these standards and ensuring public
confidence in the integrity of their professionalism.

Those holding an HRCI credential commit to the following:

Professional Responsibility

As an HRCI certificant, you accept professional responsibility for both your individual
decisions and actions. As an advocate for the HR profession, you engage in activities that
enhance the credibility and value of the organizations, while contributing to their ethical
success.

You will:

• Adhere to the highest standards of ethical and professional behavior.

• Effectively achieve the organization’s HR goals.

• Work consistently within regulatory requirement of the HR profession.

• Strive to achieve the highest levels of service, performance and social responsibility.

• Appreciate and value the contributions of employees and associates.

• Advocate within established forums to influence innovative decision-making and results.

Professional Development

As an HRCI certificant, you must meet the highest standards of competence and commit to
strengthen your competencies.

You will:

• Commit to continuous learning, skills development and application of new knowledge

related to both human resource management and the success of the organizations you
serve.

• Contribute to the body of HR knowledge, the evolution of the profession and the
growth of individuals through teaching, research and global dissemination of sound
practices.

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Ethical Leadership

As an HRCI certificant, you are expected to exhibit individual leadership and serve as a role
model while maintaining the highest standards of ethical conduct.

You will:

• Act ethically in every professional interaction.

• Advocate for the ethical application of all transactions, regardless of the source.

• Ensure decisions are of the highest ethical standards.

• Acquire expert guidance, as needed, about ethical proprieties.

• Champion and mentor the development of other ethical leaders.

Fairness and Justice

As an HRCI certificant, you are ethically responsible for promoting and fostering fairness
and justice for all employees and their organizations.

You will:

• Respect the uniqueness and intrinsic worth of every individual.

• Treat people with dignity, respect and compassion to foster a trusting work environment
free of harassment, intimidation and unlawful discrimination.

• Assure an environment of diversity and inclusivity.

• Confirm everyone can develop their skills and new competencies.

• Develop, administer and advocate policies and procedures that foster fair, consistent
and equitable treatment for all, regardless of geographical ___location.

• Regardless of personal interests, support decisions made by your organizations that are
both ethical and legal.

Conflicts of Interest

As an HRCI certificant, you must maintain a high level of trust and protect the interest of
your stakeholders, as well as your professional integrity. You should refrain from engaging
in any activities that create actual, apparent or potential conflicts of interest.

You will:

• Adhere to and advocate the use of published policies on conflicts of interest within your
organization.

• Refrain from using your position for personal, material or financial gain or the
appearance of such.

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• Abstain from giving or seeking preferential treatment in the human resources processes.

• Prioritize your obligations to identify conflicts of interest or the appearance thereof.

When conflicts arise; you will disclose them to relevant stakeholders.

Use of Information

As an HRCI certificant, you must consider and protect the rights of individuals, especially
in the acquisition and dissemination of information, while ensuring truthful communications
and facilitating informed decision-making.

You will:

• Acquire and disseminate information through ethical and responsible means.

• Ensure only appropriate information is used in decisions affecting the employment

relationship.

• Investigate the accuracy and source of information before allowing it to be used in

employment-related decisions.

• Maintain current and accurate HR information.

• Safeguard restricted or confidential information.

• Take appropriate steps to ensure the accuracy and completeness of all communicated
information about HR policies, training and practices.

D. HRCI Complaints and Disciplinary Policy

A. Introduction

1. HR Certification Institute (HRCI) is an independent certifying organization for the

human resources profession. As a certifying organization, HRCI evaluates individuals
who wish to enter, continue and/or advance in the profession through the certification
process. HRCI is governed by the Board of Directors (Board). HR Certification Institute
Certification Council (Council) was established in 2016 as a Special Purpose Council
within HR Certification Institute. The Council is established in HR Certification Institute
Bylaws, which authorize the Council to have autonomy in decision making regarding
the development and administration of HR Certification Institute’s certification
programs.

2. Those certified by HRCI (referred to as “certificants”) have successfully completed the

required certification process, which includes meeting certain eligibility requirements
and passing a certification examination. HRCI certificants subscribe to a Code of
Ethical and Professional Responsibility. By applying for certification or recertification,
HR professionals agree that they have read and will comply with the Code of Ethical
and Personal Responsibility, the Complaints and Disciplinary Policy and other
certification program policies. These disciplinary procedures are not formal legal
proceedings, thus many formal rules and practices of a court proceeding are not
observed. The rules are intended to afford due process and fairness.

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 3. Successful candidates are granted certification by HRCI and may hold themselves
to the public as such. In order to maintain and enhance the credibility of HRCI
certification programs, HRCI has adopted these Administrative Procedures (the
“Procedures”) to allow consumers and others to bring complaints concerning a
certificant’s conduct to HRCI. If a violation constitutes grounds for sanctions as set
forth below, the Certification Council established by the HRCI Board may reprimand
or revoke the individual’s certification.

The grounds for sanctions under these Procedures are as follows:

a. Violation of established HRCI certification program policies, rules, and

requirements;

b. Fraud or misrepresentation in the application for, or maintenance of, certification;

c. An irregular event in connection with HRCI examination, including (but not limited
to) copying examination materials, causing a disruption in the testing area, and
failure to abide by reasonable test administration rules;

d. Taking the exam for any purpose other than that of becoming credentialed in the
area referenced in the title of the exam;

e. Disclosing, publishing, reproducing, summarizing, paraphrasing, or transmitting

any portion of the exam in any form or by any means, verbal, written, electronic or
mechanical, without the prior express written permission of HRCI;

f. Unauthorized possession or misuse of HRCI credentials, examinations, and other

intellectual property, including but not limited to: aPHR, aPHRi, PHR, PHRca, PHRi,
SPHR, SPHRi, and GPHR;

g. Misrepresentation of credential status;

h. Failure to provide requested information in a timely manner;

i. Conviction of a felony under federal or state law in a matter related to the practice
of, or qualifications for, professional activity.

4. HRCI will ensure that information concerning the complaint process, as developed
by the Certification Council, will be available to applicants, certificants, consumers
and the public at appropriate locations. These Procedures apply to all complaints or
inquiries received about HRCI certificants that were not initiated by HRCI. For the
benefit of clarity, these Procedures do not apply to canceled, invalidated or withheld
exam scores, investigations conducted by HRCI pursuant to the Violations and
Investigations Policy or appeals related to investigation disputes.

5. It should be emphasized that actions taken under these Procedures do not constitute
enforcement of the law, although referral to appropriate federal, state, or local
government agencies may be made by HRCI regarding the conduct of the certificant
in appropriate situations.

Individuals who submit complaints are not entitled to any relief or damages by virtue of
these Procedures, although they will receive notice of the actions taken if the submitter
agrees in advance and in writing to maintain any such information in confidence.

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B. HRCI Certification Council

1. The Certification Council is responsible for development and administration of the

HRCI certification programs and for the implementation of these Procedures.

2. The Certification Council Chair is specifically responsible for ensuring that these
Procedures are implemented and followed.

3. All Certification Council members, HRCI staff, and other individuals engaged in
investigations or decisions with respect to any complaint under these Procedures may
be indemnified and defended by HRCI from and against liability arising from HRCI-
related activities to the extent provided by law.

C. Complaints

1. Complaints must be submitted in writing by an individual or entity. Inquiries or

submissions other than complaints may be reviewed and handled by HRCI at its
discretion. For any matter not addressed by HRCI pursuant to the Violations and
Investigations Policy, HRCI staff may also submit a complaint pursuant to these
Procedures.

2. The submitter may be asked to complete the HRCI Complaint Submission Form and
include the specific grounds for sanctions as reference above in Section A.

3. HRCI will not review or further pursue any complaints which:

a. Contain unreliable or insufficient information;

b. Are patently frivolous or inconsequential;

c. Allege general unethical or unprofessional behavior by a certificant;

d. Do not expressly reference specific grounds for sanctions;

e. In HRCI’s sole reasonable discretion may choose not to review or further pursue a
complaint based on the date of the violation; or

f. In HRCI’s sole reasonable discretion, are more appropriately addressed by an

administrative, regulatory, or law-making entity.

Upon receipt and preliminary review of a submission involving an HRCI certification

program or the grounds for sanction, the Manager, Customer Experience

(“Manager”) may conclude, in his/her sole discretion that the submission does
not constitute an actionable complaint as described above. If not an actionable
complaint, the submission is disposed of by notice from the Manager to its submitter,
if the submitter is identified. All such preliminary dispositions by the Manager are
reported to the Certification Council in writing in an annual summary. If the Manager
determines that the submission is a valid and actionable complaint, the Manager
may contact the submitter or the accused for any additional information that may
be necessary. The individual will have 30 days to submit any and all applicable
documentation. This documentation may be presented to the Certification Council.
If no applicable documentation is submitted within the 30 days, the Manager may
proceed with making a determination. The Manager may consult with the additional
HRCI staff and/ or legal counsel as needed to make either determination.

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 4. If a submission is deemed by the Manager to be a valid and actionable complaint,
the Manager shall see that written notice is provided to the certificant whose conduct
has been called into question. The certificant whose conduct is at issue shall also be
given the opportunity to respond to the complaint. The Manager also shall ensure
that the individual submitting the complaint receives notice that the complaint is
being reviewed by HRCI. The Manager will determine if the submission is worthy
of an investigation and gather information as necessary. Upon completion of the
investigation, the Manager will provide the findings to the Certification Council for a
decision.

5. The Manager shall make the decisions described above and provide the notices
required here under within 60 days of receipt of the complaint.

D. Review of Complaint

1. For each submission involving an alleged violation of the grounds for sanctions that
the Manager concludes is a valid and actionable complaint, the Certification Council
authorizes an investigation by HRCI staff into its specific facts or circumstances
to whatever extent is necessary in order to clarify, expand, or corroborate the
information provided by the submitter.

2. Both the individual submitting the complaint and the certificant who is the subject of
the investigation (or his or her employer) may be contacted for additional information
with respect to the complaint. HRCI may at its discretion contact such other
individuals who may have knowledge of the facts and circumstances surrounding the
complaint.

3. All investigations and deliberations of the Certification Council are conducted

in confidence, with all written communications sealed and marked “Personal
and Confidential,” and they are conducted objectively, without any indication of
prejudgment. An investigation may be directed toward any aspect of a complaint
which is relevant or potentially relevant. Formal hearings are not held, and the parties
are not expected to be represented by counsel, although the Certification Council
may consult HRCI’s counsel.

4. HRCI shall undertake all reasonable efforts to ensure that the review process set forth
in this section shall be completed within 90 days of the determination to investigate
unless HRCI extends this time period in its sole discretion to obtain or analyze
additional data or information relevant to the matter under investigation.

5. HRCI initially determines whether it is appropriate to review the complaint under

these Procedures or whether the matter should be referred to another regulatory,
administrative, or other entity engaged in the administration of law.

6. HRCI may be assisted in the conduct of its investigation by additional HRCI staff and/
or legal counsel. The Manager, Customer Experience exercises general supervision
over all investigations and is responsible for presenting the findings of any complaint
investigation that has been escalated to the Certification Council for disciplinary
action.

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E. Determination of Violation

Upon completion of an investigation, the Certification Council may make a determination

that there has been a demonstrable and serious violation based on the grounds for
sanction. The determination of the disciplinary decision is prepared under the CEO’s
supervision and is presented to the Certification Council along with the record of the
investigation.

1. If the Certification Council determines that a violation has not occurred, the complaint
is dismissed with notice to the certificant and the individual or entity who submitted
the complaint. The complaint is included in an annual summary Certification Council
report.

2. If the Certification Council determines that a violation has occurred, the Council will
decide on an appropriate sanction.

3. This determination and the imposition of a sanction are promulgated by written

notice to the certificant and to the individual submitting the complaint, if the
submitter agrees in advance and in writing to maintain in confidence whatever
portion of the information is not made public by the Council.

4. In certain circumstances, the Certification Council may determine that the certificant
who has committed an actionable sanction, should be offered an opportunity to
submit a written assurance that the conduct in question has been terminated and will
not recur. The decision of the Certification Council to make such a determination is
within their discretionary power. If such an offer is extended, the certificant at issue
must submit the required written assurance within 30 days of receipt of the offer, and
the assurance must be submitted in terms that are acceptable to the Certification
Council. If the Certification Council accepts the assurance, notice is given to the
certificant and to the submitter of the complaint, if the submitter agrees in advance
and in writing to maintain the information in confidence.

F. Sanctions

1. Any of the following sanctions may be imposed by the Certification Council upon
a certificant whom the Certification Council has determined to have violated the
grounds for sanctions, although the disciplinary decision applied must reasonably
relate to the nature and severity of the violation, focusing on reformation of the
conduct of the member and deterrence of similar conduct by others:

a. Written reprimand to the certificant;

b. Prohibition of the certificant from taking any HRCI certification examination for a
fixed period of time or permanently;

c. Suspension of the certificant for a fixed period of time;

d. Termination or revocation of the certificant’s certification from HRCI; and

e. Any other reasonable and proportionate sanction determined by HRCI in its sole
discretion.

The HRCI database and certificant’s file will be promptly updated to reflect any
certification suspension or termination.

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 2. Reprimand in the form of a written notice from the Certification Council normally
is sent to a certificant who has received his or her first substantiated complaint.
Suspension normally is imposed on a certificant who has received two substantiated
complaints. Termination normally is imposed on a certificant who has received
two substantiated complaints within a two (2) year period, or three (3) or more
substantiated complaints. The Certification Council may at its discretion, however,
impose any of the sanctions, if warranted, in specific cases.

3. Certificants who have been terminated shall have their certification revoked and may
not be considered for HRCI certification in the future. If certification is revoked, any
and all certificates or other materials requested by HRCI must be returned promptly
to HRCI.

G. Appeal

1. Within 30 days from receipt of notice of a determination by the Certification Council

that an individual committed an action resulting in grounds for sanctions, the affected
certificant may submit to HRCI in writing a request for an appeal. Upon receipt of
a request for appeal, the Chair of the Certification Council will appoint a three (3)
person Appeal Panel. Individuals appointed to serve on the Appeal Panel cannot
be current members of the HRCI Board of Directors or Certification Council. Appeal
Panel members will sign a confidentiality and conflict of interest statement prior to
beginning their service on the committee.

This Appeal Panel may review one or more appeals, upon request of the HRCI
Certification Council Chair. No HRCI staff may serve on the Appeal Panel; further, no
one with any personal involvement or conflict of interest may serve on the Appeal
Panel.

2. The Appeal Panel may only review whether the determination by the Certification
Council was inappropriate because of:

a. material errors of fact, or;

b. failure of the Certification Council or HRCI to conform to published criteria,

policies, or procedures.

Only facts and conditions up to and including the time of the Certification Council’s
determination as represented by facts known to HRCI are considered during an
appeal. The appeal shall not include a hearing or any similar trial-type proceeding.
Except as otherwise set forth herein, legal counsel is not expected to participate in
the appeal process, unless requested by the appellant and approved by the HRCI
Certification Council and the Appeal Panel. The Certification Council and Appeal
Panel may consult HRCI legal counsel.

3. The Appeal Panel conducts and completes the appeal within 90 days after receipt of
the request for an appeal. Written appellate submissions and any reply submissions
may be made by authorized representatives of the appellant and of the Appeal Panel.
Submissions are made according to whatever schedule is reasonably established by
the Appeal Panel.

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 4. The decision of the Appeal Panel either affirms or overrules the determination of the
Certification Council but does not address a sanction imposed by the Certification
Council. The decision of the Appeal Panel, including a statement of the reasons for
the decision, is reported to the HRCI Certification Council in writing. The Appeal
Panel decision is binding upon the Certification Council, the certificant who is subject
to the sanction, and all other persons.

H. Resignations

If a certificant who is the subject of a complaint voluntarily surrenders his or her HRCI
certification(s) at any time during the pendency of a complaint under these Procedures,
the complaint will be dismissed without any further action by the Certification Council
or an Appeal Board established after an appeal. If this occurs, the information will be
retained in HRCI’s permanent file for future reference. However, the Certification Council
may authorize the Certification Chair to communicate the fact and date of resignation,
and the fact and general nature of the complaint which was pending at the time of the
resignation, to or at the request of a government entity engaged in the administration
of law. Similarly, in the event of such resignation, the person or entity who submitted the
complaint are notified of the fact and date of resignation and that Certification Council
has dismissed the complaint as a result.

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HRCI® is the premier global credentialing organization for the human resources profession. For more than
45 years, HRCI has set the standard as the most well-regarded and rigorous certification provider. HRCI
develops and administers certifications that benefit the careers of HR professionals and the organizations
they serve—advancing worldwide HR competency and excellence. HRCI’s suite of eight credentials is
designed to meet the standards of the National Commission for Certifying Agencies (NCCA). With a
community of HRCI-certified professionals in more than 125 countries, HRCI ensures, strengthens and
advances the strategic value and impact of HR.

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