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TQM Motorola

Motorola Solutions is committed to quality in its products, services, and customer support. It has a history of innovation and quality dating back to its origins of Six Sigma. The company operates with a global footprint through R&D, manufacturing, employees, sales, and partners in over 65 countries. Motorola's quality management system and continual improvement efforts through Lean Six Sigma aim to increase customer satisfaction and trust.

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757 views

TQM Motorola

Motorola Solutions is committed to quality in its products, services, and customer support. It has a history of innovation and quality dating back to its origins of Six Sigma. The company operates with a global footprint through R&D, manufacturing, employees, sales, and partners in over 65 countries. Motorola's quality management system and continual improvement efforts through Lean Six Sigma aim to increase customer satisfaction and trust.

Uploaded by

apurvaj14
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Motorola Solutions is a global company with a history of

quality and innovation at its core. Highlights of company


footprint include:
Primary R&D in 6 countries
Primary Manufacturing in 3 countries
Employees in 65 countries
Sales in over 100 countries
1,700 Direct sales representatives
20,000 Channel partners
one of many companies that apply the principle of
TQM in their organizational culture
Motorola,orginator of six sigma
Company is doingit by improving the qualityof their
products by improving their productivity and overall
performance
Policy-Higher quality in lower cost
Fundamental objective-customer satisfaction
QUALITY IN YOUR EYES

ITS YOUR PERCEPTION

THAT DETERMINES

OUR REPUTATION
QUALITY POLICY
Motorola Solutions is committed to quality.

Strive to earn customers trust by consistently

providing dependable products and services

on time delivery, and reliable support for all your mission and
business critical applications.

foster a culture of innovation and continual evolvement to


meet customers highest expectations.

Our reputation and quality heritage represent our continued


commitment to earn your trust as a complete solution provider.
SIX SIGMA AT MOTOROLA

Motorola saved $17 Billion from 1986 to 2004,


reflecting hundreds of individual successes
in all Motorola business areas including:

Sales and Marketing


Product design
Manufacturing
Customer service
Transactional processes
Supply chain management
WHY CUSTOMERS TRUST??
This commitment to quality is supported through our Quality
Management System (QMS) which outlines the policies,
procedures, and processes Motorola have in place to
dynamically improve our business performance.

Quality Management System is based on the ISO 9000


Global certification to ISO 9001 is important and supports the
promise of trusted quality and commitment to focus on what is
important
TRUSTED QUALITY
PRODUCTS . SERVICES . DELIVERY . SUPPORT
Quality Management
Processes have been established across the organization
to drive quality efforts:

Develop qualitative and quantitative measurements


Identify improvement opportunities

Provide resources for continual improvement

Empower organizations to make improvements

Monitor indicators and drive improvements across

the organization
OUR QUALITY COMMITMENT
1. Customer Advocacy: Capturing Your Voice
to Drive Improvement Efforts

Customer feedback is essential to providing you


with the products, services and solutions depend
on for your mission-critical applications.

collected - sales channels, annual customer


surveys, transactional surveys, partner
conferences, call center activity..
customer advocacy programs has a direct impact
on our continual improvement efforts.
2. QUALITY MANAGEMENT SYSTEM:
PROCESSES THAT ENSURE MEET
COMMITMENTS
Our Quality Management approach supports the commitments
make Quality Policy and ensures the processes in place to support
our commitments

3. History of Quality: Our Legacy of Continuous Improvement


Motorola developed the Six Sigma quality improvement process in

1986 which became a global standard across many industries by


providing a common language for measuring quality. Today,
Motorola Solutions applies a Lean Six Sigma methodology in our
continuous improvement efforts.
CERTIFICATION
ISO 9001 certification
First company -Malcolm balridge National
quality award(1988)
First companies to win the Federal Government's
top quality prize
Baldrige National Quality Program 2002,
CONTINUAL IMPROVEMENT OF
QUALITY
MANAGEMENT SYSTEM IS ONGOING
DIGITAL SIX SIGMA (DSS) AND LEAN
PRINCIPLES (three levels of Digital Six Sigma
certification: Master Black Belt, Black Belt and
Green Belt)
SIX SIGMA FOR PROCESS IMPROVEMENT
(SSPI)
SIX SIGMA FOR PRODUCT DEVELOPMENT
(SSPD)

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