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Indian Railways Management Information System

Indian Railways faced problems of increasing passenger volume, rising costs, and poor customer service. To address these issues, it implemented several IT solutions including the Passenger Reservation System (PRS) allowing online booking, Unreserved Ticketing System (UTS) for flexible ticketing, and Freight Operating Information System (FOIS) for freight tracking. These solutions provide benefits such as transparency, reduced wait times, and increased efficiency for customers as well as increased revenue, optimal resource use, and reduced losses for Indian Railways.

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Md Wasim
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237 views

Indian Railways Management Information System

Indian Railways faced problems of increasing passenger volume, rising costs, and poor customer service. To address these issues, it implemented several IT solutions including the Passenger Reservation System (PRS) allowing online booking, Unreserved Ticketing System (UTS) for flexible ticketing, and Freight Operating Information System (FOIS) for freight tracking. These solutions provide benefits such as transparency, reduced wait times, and increased efficiency for customers as well as increased revenue, optimal resource use, and reduced losses for Indian Railways.

Uploaded by

Md Wasim
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Passenger Reservation Information System

Presented BY – Mohammad Wasim Ansari

INDIAN RAILWAYS
INDIAN RAILWAYS

What comes to your mind??


Background

• Second largest network in the world under single Management

• Largest Employer in India

• 12 million Passenger everyday – more than any rail system on


earth

• 500 million metric tons of freight annually

• Largest civilian government department in India

• 15 Zones, 6853 stations.


Problem

• Increasing number of pasengers / customers

• Rising input cost upto 200%

• Unavailibility of easy, correct & timely access to information

• Ineffecient management of resources

• Revenue leakage

• Poor Customer Service/Satisfaction


Objective

• Reduce cost

• Reduce burden on staff

• Improve efficiency

• Provide better Customer Service


INDIAN RAILWAYS

What are the solutions to address the problems faced by


Indian railways??
Solution

• Adoption of Customer-centric IT applications


– PRS

– UTS

– NTES

– FOIS

• Integration of all reservation counters


– CONCERT ( Country wide Network of Reservation and Ticketing counters)
Solution

• Passenger Reservation System (PRS)- www.indianrail.gov.in

– Web enabled

– Journey Planning/Fare/Availibility

– Reservation between any pair of station

– Automatic upgradation

– Uses centralized database

– 97% reservation made through PRS presently


Solution

• IRCTC – www.irctc.co.in
– To remove burden on employees at booking counters.

– Online ticket reservation system

– Payments can be made both on Debit/Credit Card

– Uses the Centralised database of Railways


Solution

• National Train Enquiry System (NTES) – www.trainenquiry.com


– Running position and arrival of train

– Information passed on to customers via IVRS and Web


Solution

• Freight Operating Information System (FOIS)


– Instant information of current status of goods in transit

– Helps in managing inventory

– Helps in assest utilization


Solution

• Unreserved Ticketing System (UTS)


– Introduced to address the issue of unreserved tickets

– System uses centralized database to manage ticketing so that


unreserved ticket can be bought from any terminal.

– Brought simplicity and flexibility into the process of procuring tickets


even for unreserved class
Roadmap for IT in Railways
Five year period Stage
Period 1: Automation

2005-10
Period 2: Synergy

2010-15
Period 3: Global Acceptance

2015-20
Period 4: Integration

2020-25
Levels of Railways
Level Level Type of System Examples
No:
1 Operational Transaction processing system PRS and FOIS

2 Knowledge Office Automation System MS Office Suite


Level Knowledge Work System Computer Aided
Design(CAD)
3 Managerial Management Information System MIS reports in
PRS and FOIS
Decision Support System
4 Strategic Executive Support System Long Range
Decision Support
Systems(LRDSS)
INDIAN RAILWAY ENTERPRISE COMPUTING
SYSTEMS APPLICATIONS
INTEGRATION ENTERPRISE RESOURCE PLANNING INDIAN RAILWAY PORTAL

Business
ENTERPRISE Strategic Enterprise Intelligence and Managerial Financial
Regulatory Reporting
MANAGEMENT Management Data Accounting Accounting
Warehousing
Customer Data
CRM Market Research PRS Call Centre
Base
Customer Service

Station PARCEL
OPERATIONS FOIS Crew Scheduling
Management MANAGEMENT
Train Planning

Engineering Rolling Stock Inventory Infrastructure Asset Life Cycle


MAINTENANCE
Planning Maintenance Management Maintenance Management

BUSINESS Procurement and


Human Resources Cash Flow Real Estate Litigation
SUPPORT Management
Contract
Management Management Management
SYSTEMS Management

DATA
PROCESSING CONTROL OFFICE APPLICATIONS
SYSTEMS
TERMINALS,FIXED, MOBILE
DATA CAPTURE HAND-HELD
PDAS
PHONES
DATA LOGGERS SCADA SYSTEMS
CONCERT NETWORK TOPOLOGY

Delhi PRS kolkata PRS


2 MBPS (x2) Leased 2 MBPS (x2) Leased
Line Line6

2 MBPS (x2) Leased


Mumbai PRS Line

Secunderabad PRS
2 MBPS Leased Line

2 MBPS Leased Line Delhi

2 MBPS (X 2) Leased Calcutta


Line

Mumbai
SecBad

Chennai PRS 16
Chennai
INDIAN RAILWAYS

What are the benefits to customers from the solutions


discussed??
Outcomes

• Benefits to customers
– Transperancy

– Universal Booking Counters

– Upgradation/ instant update of Status

– Reduced wait time

– Customer satisfaction
INDIAN RAILWAYS

What are the benefits to Railways from the solutions


discussed??
Outcomes

• Benefits to Railways
– Increase in the sale of tickets – Increased revenue

– Increased efficiency

– Optimal utilisation of berths

– Analysis of traffic pattern for better overall planning

– Reduction in Revenue losses

– Saving on Manpower

– Eliminate possibilities of fraud


Summary - Benefits of using IT

• Issue of reservation ticket from any station to any station. Passenger


journey to multiple laps of reservation can be handled from a single
window
• Reservation services can offered round the clock 24x7.
• Change of train profile can be possible effectively and immediately.
• Dynamic definition of the advance reservation period is possible.
• Provides online aggregation of EIS figure such as revenue ,berth utilisation
etc. and presentation of the summarised data in the from the operational
systems store.
• Provides automatic database recovery against all kinds of hardware and
software failures.
• Complete audit for transactions and data access.
? ????

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