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BBB of Metropolitan Washington, Inc.
1012 14th Street, N.W., 9th Fl.
Washington, DC 20005-3410
(202) 393-8000
(202) 393-1198
Consumer Complaint Form
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CONSUMER INFORMATION
Mr. Daniel Connolly
2302 Alimony Cv
Austin, TX 78727 US
Phone (day): +1-512-310-2971 Extension:
Phone (eve.): +1-512-310-8705
Fax: +1-508-355-5825
email: connolly@w3.org
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COMPANY INFORMATION
Network Solutions, Inc.
505 Huntman Park Drive
Herdon VA 20170 US
+1-703-742-0400
WWW: http://www.networksolutions.com/
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COMPLAINT INFORMATION
Product or Service Involved: Domain Name Registration
Brand/Manufacturer:
Model Name or Number:
Date Purchased: 16 Dec 1994
Order or Account Number#:
Name of Salesperson:
Nature of Complaint:
Problem first occured: 18 March 1999
Company contacted on: 23 Mar 1999
Consumer spoke to:
Consumer's Description of Complaint:
16 Dec 1994
Mark Gaither and Dan Connolly establish WebTechs.com
and
offer free services to the community there.
28 Nov 1997
Network Solutions sends invoice 90749 for
WEBTECHS.COM ___domain service for the period
16-Dec-1997 to 16-Dec-1998.
Mark paid it; service continues.
24 Sep 1998
Network Solutions sends invoice 2590680 (back) for the
same period: 16-Dec-1997 to 16-Dec-1998.
6 Oct 1998
Network Solutions writes Mark a letter that seems to
clarify:
We have recently discovered that you were
invoiced twice in September for the same
subscription period for the ___domain name
WEBTECHS.COM. You are only responsible for
payment on ONE of the invoices. If you are
remitting payment via check, either invoice stub
can be submitted with the payment. However, if
you are remitting payment via credit card please
use the following invoice information.
Invoice number: 2590680
Domain Name: WEBTECHS.COM
Amount: $35.00
...
Mark pays the invoice.
30 Nov 1998
Mark learns from his bank statement that Network
Solutions
cached his check, #1118 for $35 on 12 Nov.
18 March 1999
Network Solutions sells webtechs.com to VDB without our
consent
full details, records, etc. at:
http://www.w3.org/People/Connolly/9903webtechs-snafu.html
Payment Information:
The customer has paid for the product.
Purchase price: 35
Amount in Dispute:
Method of Payment: check
Desired Settlement: other
Additional Explanation (if any):
return the webtechs.com ___domain to Mark Gaither and
me