WSFA 12 news is entering a new partnership with Call for Action to help you solve your problems. It’s a non-profit network of consumer hotlines that work similar to the WSFA 12 Defenders Phone Banks we’ve done in the past.

If you feel that your consumer rights have been violated, our Montgomery phone bank is available to take your calls Tuesdays, Wednesdays and Thursdays from 10 a.m. to 2 p.m. You can reach the Call for Action team by calling 888-220-2001. If you prefer to file a complaint online instead, you may do so at the link below.

You make the call and our team of trained volunteers works to get you answers. It’s that simple!

Fill out this form to file a complaint with Call For Action.

Fill out this form to volunteer with Call For Action.

Looking to volunteer? We’re looking for those too!

For years WSFA 12 News Defenders has worked to solve your problems. Now, if you’d like to help make a difference in our community, you have a chance to be part of our new Call For Action team.

You can volunteer as little as one day a week, and Call For Action provides software and mediation training. If you are interested in volunteering and want more information, call 1-800-647-1756 for more information, and read more here.

Here are some frequently asked questions about Call For Action:

The Call For Action office is staffed entirely by dedicated volunteers.

Why do we need volunteers?

Volunteers are needed to help resolve consumer complaints, either by mediation or referral.

What does it take to be a CFA volunteer?

The most important qualification is a sincere desire to help people resolve consumer problems they have been unable to resolve themselves. You need to be available from 10 a.m. to 3 p.m. on the same day each week to come in and volunteer. We ask that you make a one-year commitment to the program, and participants must be at least 18 years old.

Do you provide training?

Yes. Our development team provides the training necessary to become a volunteer professional.

What kind of people usually volunteer for CFA?

All kinds: retired professionals, teachers, lawyers, former CEOs, engineers, homemakers, pharmacists, secretaries, government employees, and writers. People just like you!

How much time would I need to spend each week?

Volunteers devote a few hours, one day a week, usually from 10 a.m. to 3 p.m.

Where is the office?

445 Dexter Avenue Suite 7000, Montgomery, AL, 36104

Please be aware that there are no opportunities for paid employment with the station or with Call For Action. This is a volunteer opportunity.