There's a difference between polite white lies and malicious lies. In addition, there's a difference between free users lying when they are approached unasked and a service lying about your personal data.
Comparing them is disingenuous because they really aren't comparable.
A more comparable thing would be if she asked them "Do you have plans to implement a way to batch-delete videos" and they responded with the fine white lie of "I've made sure our technical team is aware of this feature request, thanks" rather than "no, buzz off".
Any time a user makes a request to a service, especially regarding personal data, it better be answered honestly and well.
There's a difference between polite white lies and malicious lies. In addition, there's a difference between free users lying when they are approached unasked and a service lying about your personal data.
Comparing them is disingenuous because they really aren't comparable. A more comparable thing would be if she asked them "Do you have plans to implement a way to batch-delete videos" and they responded with the fine white lie of "I've made sure our technical team is aware of this feature request, thanks" rather than "no, buzz off".
Any time a user makes a request to a service, especially regarding personal data, it better be answered honestly and well.