"The whole purpose of Stripe is to make basic tools for starting an internet business more broadly available and without barriers."
Well, I didn't have to publicly shame PayPal and wait for years to get invited to use their platform. So I guess they fill better the whole purpose of your company.
Stripe was appealing to me (and a whole lot of other developers) because of the developer experience you introduced back then, you kind of felt that Stripe was cool and was made with you in mind. After this experience I felt betrayed (and many others I know).
Taking a step back an evaluating all the choices I currently have Stripe is the most expensive one (no volume discounts). PayPal improved their APIs and are now easier to use, and the things you can implement with them are amazing (chained payments, subscriptions, reserved charges, preauthorizations, etc...) I know you can do some of those things with Stripe too, but not all. And your newer product has the amazing feature of being taxed on another country and then deal with double taxation schemes and all the fiscal issues that come attached?
Obviously depends on your use case but with PayPal you break even at $5,000. Way lower than 80k month. And "get in touch", yeah I know what happens when you try get in touch with them.
Also consider adding: [Disclaimer: I write books about integrating Stripe with your business]
Re: your link
I organize once-yearly events (in de US) with up to 1000 attendees, incl. 30% Western-European cc holders (not from the fraud-prone countries in Europe).
In addition to the higher fee structure for international cards, Paypal's refusal rate of international cards was atrocious.
The final drop in the bucket was that after 5 years (same event, same time-frame, same number of attendees, same volume), Paypal froze all funds 3 days before the event was to take place.
Switched to Stripe 3 years ago rarely have a problem. Great interface, great support, no penalty-for-amex rates, low 'card declined' rates, proper handling of disputes (unlike paypal who typically found in favor of the person paying) Daily automated deposits (after 7 days) are a major plus too. Definitely worth the extra money ($500 on 75k volume as per your table shouldn't make anyone pick Paypal)
They respond quickly if you're doing $80k a month in business with them, in my experience. Besides which, PayPal has way too many caveats, including a different rate for Amex and an additional 1% for international cards, according to the page you linked.
Why should I add a disclaimer that's already in my profile?
"They respond quickly if you're doing $80k a month in business with them"
If I were asked to put into words Stripe's attitude towards its users I wouldn't have come with a better example. Thanks.
"PayPal has way too many caveats"
IKR, like, "setting up a merchant account in minutes".
"Why should I add a disclaimer that's already in my profile?"
Because most people here would assume that you provide an unbiased point of view and wouldn't bother to check your profile. Didn't say you were hiding that, but that's what disclaimers are for.
Btw, disclaimer: I do not work for PayPal I just settled with them and I'm okay. Also (if you're from Mexico) check out PayU (formerly DineroMail), they are really cool too because they also process "offline" payments through banks and convenience stores.
Well, I didn't have to publicly shame PayPal and wait for years to get invited to use their platform. So I guess they fill better the whole purpose of your company.
Stripe was appealing to me (and a whole lot of other developers) because of the developer experience you introduced back then, you kind of felt that Stripe was cool and was made with you in mind. After this experience I felt betrayed (and many others I know).
Taking a step back an evaluating all the choices I currently have Stripe is the most expensive one (no volume discounts). PayPal improved their APIs and are now easier to use, and the things you can implement with them are amazing (chained payments, subscriptions, reserved charges, preauthorizations, etc...) I know you can do some of those things with Stripe too, but not all. And your newer product has the amazing feature of being taxed on another country and then deal with double taxation schemes and all the fiscal issues that come attached?
No thanks Stripe, you've lost your cool.