Our Support Engineers and Technical Content Creators do real intensive technical work.
The role is not important at Compose. The system is built to best groom out 'core competencies'. A Support Engineer is a strong Ops/Systems Administrator with great communication and customer skills. A Technical Content Creator is a strong developer with excellent written communication skill.
Our Analytics is maintained, built, and improved by a 'Content Creator'. Our hiring, too, is ran by a 'Content Creator'. Similar folk contribute across the app, and apply skills in various areas.
It is a mature way to work. To get the best people, you need to offer competitive wages.