I think it's worth considering whether those drivers are incentivized to tell you the truth. I can't say either way, but I wouldn't put it past Uber to instill reasons for defensive praise of the service.
I've had some lousy jobs, and it seems like the worse the job is, the less the employees complain. It's a weird form of denial, or something else?
Safeway bucks that observation. Safeway managed to irritate every employee, including my deceased father. He hated that company with a passion. In his late twenties, he became an electrician, and loved the work, and union pay.
