Actually, this comment sums up what I thought was wrong with the article. Haters are gonna hate. If you ask for feedback, you have to accept that you will get a lot of negative feedback, especially when you're trying something new, unheard of, and label it with a well know suffix (pedia). My main take away from the article was that they marketed it wrong. If you have to explain away the criticisms in a blog post, (and a few of the arguments were valid) that means you promoted it badly. None of the criticisms were wrong per se, just that he thought they didn't get it, or get how hard what they're trying to do is. That is their fault.

Plus I do agree with one of the comments above that the poem should apply to him. One thing I have learned from being in business a long time, its that negative feedback is gold, if you use it to turn a situation around to leave your customer with the feeling that they have been heard, been paid attention to and taken care of. That kind of customer will stick around more than a customer who used your product and it just worked fine. I love to deal with problem customers, as it is an opportunity, not a chore, if handled correctly.

Excuses are a dime a dozen, especially when it comes to cutting edge tech.