A very vocal but small percentage of users would beg to differ, and that percentage seems to be vastly overrepresented online. Most of the less demanding PC users I know seem to like it, and that's what matters for a big company like Apple. It gets most of the big things mostly right.
You're looking at it the wrong way. The number of people not complaining is not relevant - they simply have no opinion. What must be compared is the number of people who are complaining about it vs. the number of people who are applauding it.
And don't give me that crap about how the complainers shout louder than the applauders, because on almost every tech website, including this one, the Apple fanboys are louder than the Apple haters.
It absolutely is relevant - if Apple cares about usage, and 90% of the market doesn't care either way and uses iTunes because it just happens to be the most convenient option since it integrates with their iPod, that's GREAT for Apple. It will encourage that 90% to buy further iPods when it's time to upgrade, and that's ultimately one of the main purposes of iTunes.
I'm looking at it from the angle of their wanting to make money.
