One day they'll just realize they've lost, partly due to their shit attitude to customer support, and close their public cloud.
FFS if you run a public cloud you've just damn well GOT to understand you can never cut off the customer service for any reason, especially "because your site got too busy".
What a bunch of PhDs.
The reason Google is so deeply unwilling to engage its customers to provide support is in the DNA of the company - they are all PhDs, and how many PhDs have the slightest idea of how to help and talk to a customer.
> The reason Google is so deeply unwilling to engage its customers to provide support is in the DNA of the company - they are all PhDs, and how many PhDs have the slightest idea of how to help and talk to a customer.
No they aren't lol. The majority of Google employees have B.S. degrees. The reason Amazon is so good at this stuff is because, at their core, they do everything they can to make the customer happy. Google doesn't really understand that. Not because they are PhD's (like, what the hell does that matter), but because customer service was never a thing they needed to do.
One day they'll just realize they've lost, partly due to their shit attitude to customer support, and close their public cloud.
FFS if you run a public cloud you've just damn well GOT to understand you can never cut off the customer service for any reason, especially "because your site got too busy".
What a bunch of PhDs.
The reason Google is so deeply unwilling to engage its customers to provide support is in the DNA of the company - they are all PhDs, and how many PhDs have the slightest idea of how to help and talk to a customer.