He helps resolved complex litigation issues out of court. Litigation can take 1 to 2 years in the court and cost millions of dollars. In a 1-day session, he can resolve 95% of these cases and help both parties come to an amicable agreement. People's lives and time are no longer wasted in long drawn out court battles.
Just a side note, most mediators are former lawyers. After many years of practice, they seek a better way to resolve conflicts. The pay isn't bad either.
One more thing. Randy is actually one of the best mediators in the world. After the 9/11 attacks in New York, Randy was called in to mediate and arbitrate the case with the insurance companies and tenants. After 2 years, they were able to come to an agreement and the resulting funds allowed for the area to be rebuilt.