This is important, and this is why I'm still unable to let go and treat work as "I'm a tool. I just do what I'm told."

I, like many people in IT, am effectively "end of the line" for our deliverables.

The consequence of inefficiencies isn't "the business makes less money", it's "work bleeds into your personal time".

If things take more time, it's my time. And that makes these issues my problem as well.