The A-Z guarantee is actually pretty biased towards the costumer. Something went wrong here obviously, but in part it is a side effect of too much information. There was no need to go visit your neighbors--once the wrong address is confirmed, A-Z should come into effect. Get someone on the phone if you can.
The larger problem is the integrity of the package. For example, as a seller, I've had multiple chargebacks from customers who claimed that the package they received was empty (and A-Z always ruled in their favor). I've also had customers "return" items that were not at all the same as the original purchase. In once case, the returned materials were clearly counterfeit (where I sold the originals)! A-Z ruled in customer's favor in each case. I've since stopped selling on Amazon due to prevalent fraud.
The package is pretty well tracked, how do we make sure what goes into the box corresponds to the sale or refund?
The larger problem is the integrity of the package. For example, as a seller, I've had multiple chargebacks from customers who claimed that the package they received was empty (and A-Z always ruled in their favor). I've also had customers "return" items that were not at all the same as the original purchase. In once case, the returned materials were clearly counterfeit (where I sold the originals)! A-Z ruled in customer's favor in each case. I've since stopped selling on Amazon due to prevalent fraud.
The package is pretty well tracked, how do we make sure what goes into the box corresponds to the sale or refund?