ebay favors the buyer. I have over two hundred purchases on that site from simply every day stuff to antiques. I have had three bad purchases all of which were refunded, two were refunded by ebay the other by the seller.
In the case of the seller refund they state on their pages to please contact them first because honest sellers value their ratings.
now if you are a seller ebay can be trouble and you really need to filter out selling expensive items to low rated buyers and nothing expensive to new accounts.
Well, ebay screwed me over with their "no action after 30 days" policy when it took me longer than that to figure out the item was never shipped. Maybe they've gotten better over the last 8 years, but I'm not coming back regardless.
I think 30 days is really reasonable to see if something shipped or not. Maybe eBay could do more to alert you but if you purchase something you really should follow up and make sure you're getting it.
But that's separate right? UPS losing it is different than the seller never shipping it. In the former you should have paid for insurance, and the latter you should know within 30 days if it shipped.
They really can't. This opens up the buyer and seller to myriad scams. You'd be surprised at how many buyers contact the seller, having no clue what site they bought the actual product from.
In the case of the seller refund they state on their pages to please contact them first because honest sellers value their ratings.
now if you are a seller ebay can be trouble and you really need to filter out selling expensive items to low rated buyers and nothing expensive to new accounts.