1. Your example of a bad trip is extreme. It's clearly awful but out of probably close to 100 trips I've had one where the driver took a bad route (he ignored GPS and got stuck in rush hour traffic in a tunnel). I contacted Uber who gave me a full immediate refund.
>> there are cheap hotels all over London
2. I could get from Brixton to Mile End for £20 (£5 when split between passengers). Find me a hotel for that price.
Finally - my point was that Uber was the only cheap and convenient option. You have not provided an equal alternative. My point was never that Uber should keep their license. I agree with you there are huge issues and hopefully this will spur them to solve them.
Edit: Although the first issue you point out is not your fault in anyway I'm curious whether you were asleep or not during that trip? That's a massive detour in the wrong direction twice. You and the driver both have a map showing your current ___location and destination. It seems like an easy mistake to quickly notice and correct.
> I'm curious whether you were asleep or not during that trip?
No. I was not asleep.
> That's a massive detour in the wrong direction twice. You and the driver both have a map showing your current ___location and destination. It seems like an easy mistake to quickly notice and correct
And yet somehow he missed the A312/M4, he missed the A40, took his time turning around passing two exits and then took the A40 in the wrong (west) direction. Unbelievable in the evening with no traffic. Should have cost £20ish pounds.
I had to point out each of these, and I couldn't understand his english. He might have been too tired to drive, or he might have been incompetent. I don't really care, but I'm not getting in an Uber again.
I agree that's a terrible experience. But you could get a refund with 30 seconds effort in my experience (a lot easier than if this happened with a normal taxi as you have GPS to prove what happened). It also seems like an extreme outlier experience.
>> there are cheap hotels all over London
2. I could get from Brixton to Mile End for £20 (£5 when split between passengers). Find me a hotel for that price.
Finally - my point was that Uber was the only cheap and convenient option. You have not provided an equal alternative. My point was never that Uber should keep their license. I agree with you there are huge issues and hopefully this will spur them to solve them.
Edit: Although the first issue you point out is not your fault in anyway I'm curious whether you were asleep or not during that trip? That's a massive detour in the wrong direction twice. You and the driver both have a map showing your current ___location and destination. It seems like an easy mistake to quickly notice and correct.