You didn't get mugged. Please don't downplay muggings. Getting mugged is much worse than paying too much because of a software error. Tfl always reimburses and they pay out to any bank account, you just have to call them for the details. I can understand that it's annoying but that wasn't mugging.
Did you report the faulty purple reader? Those are used by several thousand people per day, I've never seen card readers out of service for more than a day.
Wait. What? In 2017? There are instructions and I have to report broken equipment? I have to figure out instructions on payment system?! There's no button to handle it all on my phone?
Cabs should either operate as well as Uber or die. Instead of figuring out how to become as good or better than Uber they are trying to push Uber out. That just means someone else would show up.
Not in my experience, the cab is always "just round the corner" when it's 10 minutes late and I ring to chase it up. Another 15 minutes and maybe it arrives, or maybe I ring again and "oh we had to cancel it".
When uber is available it's a glorious system - know exactly where the cab is, which one it is (when it's busy and there are many outside), no "I don't go south of the river" type drivers, takes credit card (no "the machine is broken" at the end of the trip, or try to flag down a black cab that does take card), always get a receipt, not a scrap of paper you have to fill yourself, etc etc.
The only problem is it's not available in the town I live in. The local mini cab firms usually refuse to take bookings for short trips (2 miles), and usually refuse them even when you want one asap
Phoning for a cab is 1980s technology. I've used uber in a dozen countries on 4 continents, the same experience every time, far better than any mini cab or taxi (in NYC taxis force adverts down your throat!)
> Wait. What? In 2017? There are instructions and I have to report broken equipment? I have to figure out instructions on payment system?! There's no button to handle it all on my phone?
Mugging is a colloquial term. Yes I did report the faulty reader. The reader was reading cards and acknowledging them ergo it wasn't faulty and I was charged correctly apparently. Unfortunately this was, to use another colloquial term, bollocks.
Honestly it seems those dictionaries are not at all up to date with common English informal phrases. Source: native and resident Londoner of >40 years, and user of "mugging" in the "ripped off" sense for most of them.
Dictionaries lag behind the language. They do not define the language. [1] Metaphorically, the dictionary is a slightly out of date road map, it doesn't define the road network. When the poster tells you of a new road, he isn't "wrong" just because it doesn't show up on your old map.
Did you report the faulty purple reader? Those are used by several thousand people per day, I've never seen card readers out of service for more than a day.