You absolutely 100% must report them. Seriously. Every time. It's the only way we make it better for everybody.
The requirement for it to always be available is a new one - it was introduced in recent months. So if your experience pre-date that, that behaviour may have changed.
If it hasn't you absolutely 100% need to report the driver to TfL.
Was after October last year, I should've reported and will do so now. It's a bit intimidating to take a photo of the license, but I guess it's easier when outside the cab. Which is, again, one more thing I like about Uber, I open the app, and it's all there. If a driver takes a wonky route, I complain and don't need to proof it much and get into an argument with the driver, the evidence is there, I merely deal with customer support, and I always get my money back.
> It's the only way we make it better for everybody.
Not true. Alternatively, you can have competition and consumer choice which can also make it better for everybody. Not everyone wants to be a squeaky wheel on these things, nor should they be forced to.
> It's the only way we make it better for everybody
All the reporting in the world didn’t help my black friend hail a yellow New York City taxi. You know what did ? Uber exerting competitive pressure on the Taxi & Limousine Commission and its drivers.
The requirement for it to always be available is a new one - it was introduced in recent months. So if your experience pre-date that, that behaviour may have changed.
If it hasn't you absolutely 100% need to report the driver to TfL.