In that case it was working when you sat down so it's not like the driver was trying to pull a fast one on you. What did you expect him to do? Like you said, he couldn't just pull over.
Sure, there wasn't a lot he could do right then, but Uber could have:
- Acknowledged the situation.
- Agreed that it was not right.
- Committed to not using that vehicle until the issue was rectified (not that I'd necessarily trust them on this, but it would be good to say).
- Could have refunded me or given me credit for the risk.
I think in a perfect world, the driver would have stopped at the nearest safe place, attempted to fix the belt, and failing that another car would have been dispatched to pick us up and finish the journey, but I realise that's unlikely to happen in a service that cheap.
And how would this have gone down with "Dave's minicab firm"? You really think they'd give a stuff? If the driver doesn't have a legal vehicle he's risking his license, be it uber or daves cabs.
How does a seatbelt break on the motorway in any case? Did it just spring out of the socket?
