I'm not really sure what you expect the driver or Uber to do in that situation - there's no good solution AFAICT. The only option would be to leave the motorway at the next exit and arrange alternative transport.
Yeah, it's a tricky situation, but at the very least I would expect Uber to _acknowledge the situation_, rather than just saying "thanks for your feedback". I would have expected an apology, not extensive but literally just "I'm sorry about that, it's in our policy not to have that happen to you and we'll make sure this is fixed". Nope.
