Getting locked out of gmail is no joke. I have an old account that’s been forwarding to me for years, but when I recently changed my phone I lost my two factor.
Despite being able to supply google with the creation date (they ask), the fact that my name/birthday is the same on both accounts, I’ve attached the same visa to both google accounts, I’ve logged on to them from the same ips, and the fact that it’s forwarding everything to me, I still haven’t been able to get it unlocked.
I’m not sure I’ve really spoken to anything but an automated process either.
It’s entirely my fault for losing the two-factor restoration keys, but it’s been a little frightening to realize that you can’t just contact google and have them help you.
tl;dr: Need to contact someone at Google? File a copyright complaint.
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I was in the same situation, having the correct logon credentials for my account, but the system refused to believe it's me and asked for proof, but I forgot the security answer.
Ended up filing a bogus copyright complaint, knowing they can't handle that automatically.
I told them there was a copyright violation and proof was in my locked account (a picture of a seven-legged spider...).
They unlocked the account long enough for me to move my accounts elsewhere.
Despite being able to supply google with the creation date (they ask), the fact that my name/birthday is the same on both accounts, I’ve attached the same visa to both google accounts, I’ve logged on to them from the same ips, and the fact that it’s forwarding everything to me, I still haven’t been able to get it unlocked.
I’m not sure I’ve really spoken to anything but an automated process either.
It’s entirely my fault for losing the two-factor restoration keys, but it’s been a little frightening to realize that you can’t just contact google and have them help you.