I trust the interface much less. Just this week I had to send back two things that were mistakenly ordered. One was clothing. I set the size I wanted, then clicked on the color I wanted. The size I wanted wasn't available, so it switched the size without telling me. The other was a tool. I was searching for Dremel sanding accessories. Mixed in with Dremel-specific stuff were things that weren't compatible, but I didn't notice the switch.
It is now packed with ads of various forms. I want them to be on my side, showing me the best stuff. But instead, they are getting paid to show me stuff without regard to quality or usefulness.
The mixing in of stuff from others stores is another area where my trust has declined. If it were a separate site, that would be fine. But when I want to just buy something from Amazon, I now have to evaluate a bunch of possibly-dubious vendors on the basis of too-little information.
The reports of counterfeit products and comingled inventory has left me much more skeptical when buying things there.
The reports of terrible warehouse work conditions mean that I trust them less to take care of the people doing the work.
The way many people are now making bank doing store arbitrage, where they buy things at Target, Walmart, Trader Joes, etc, and sell it at high markups means I trust the pricing much less. I also suspect Amazon of marking things up more now than they used to.
And finally, their experiments with various shipping options means less reliable delivery. If something comes via UPS or Fedex, I know when it will arrive and trust the drivers will put it in the right place. But their various other shippers provide a different and usually worse experience.
When they started, it was magic. They took all the confusion and stress out of mail order. Now they've slowly been putting it back in. I'm sure it has increased the revenue metrics of various sub-sub-teams. But they've taken me from being a loyal customer to one ready to switch.
I trust the interface much less. Just this week I had to send back two things that were mistakenly ordered. One was clothing. I set the size I wanted, then clicked on the color I wanted. The size I wanted wasn't available, so it switched the size without telling me. The other was a tool. I was searching for Dremel sanding accessories. Mixed in with Dremel-specific stuff were things that weren't compatible, but I didn't notice the switch.
It is now packed with ads of various forms. I want them to be on my side, showing me the best stuff. But instead, they are getting paid to show me stuff without regard to quality or usefulness.
The mixing in of stuff from others stores is another area where my trust has declined. If it were a separate site, that would be fine. But when I want to just buy something from Amazon, I now have to evaluate a bunch of possibly-dubious vendors on the basis of too-little information.
The reports of counterfeit products and comingled inventory has left me much more skeptical when buying things there.
The reports of terrible warehouse work conditions mean that I trust them less to take care of the people doing the work.
The way many people are now making bank doing store arbitrage, where they buy things at Target, Walmart, Trader Joes, etc, and sell it at high markups means I trust the pricing much less. I also suspect Amazon of marking things up more now than they used to.
And finally, their experiments with various shipping options means less reliable delivery. If something comes via UPS or Fedex, I know when it will arrive and trust the drivers will put it in the right place. But their various other shippers provide a different and usually worse experience.
When they started, it was magic. They took all the confusion and stress out of mail order. Now they've slowly been putting it back in. I'm sure it has increased the revenue metrics of various sub-sub-teams. But they've taken me from being a loyal customer to one ready to switch.