The mods can't see everything. It depends how evident it is and if the comments are relevant [1] and if the if the only purpose of the user is to make adds. My guess is that this user only makes a comment per month, so it's not so easy to remember.
For an official reply, you can send an email to the mods [email protected] and they can take a look at the history of comments of the user.
[1] It's fine to reply to the technical questions that appear about your page/app/product. It's not fine to add a link to your product in unconnected threads.
I agree. I'm okay with people promoting their stuff as long as it fits in the discussion and has proper disclosure that it's their project. But it's not very nice when almost every post is like this:
To amplify: they really do. I've got my beefs with HN moderation on occasion, but neither 'dang nor 'sctb have ever failed to respond to an email with a response, and a thoughtful one if it's a topic that needs one.
You've sent us hundreds of emails using many accounts. We responded to all of them until it became obvious that it was only energizing the problem, and even then never stopped responding completely. I doubt there has ever been a case of forum moderators treating a user with greater patience. It isn't infinite though.
Since you won't stop posting abusive and misleading comments to HN, we're not going to unban you.
