Is this with their current pricing? We had huge bills for a while but their last pricing change ended up saving us a ton. Our bill went from about $2k/mo to about $300/mo. Before that we had implemented a custom job that kept our user count down, but we don't need to run that anymore.
Really curious, what is/was your active user count? Our problem is that we are a freemium product with 150k+ registered users, and maybe 60k active (and a fraction of that paying), of which we only have ~5k in an active campaign pipeline at a given time. So to be able to use Intercom we’d have to create a job to continuously archive a large portion every day to not have our bills skyrocket to bankrupt land (we’re not VC funded).
