This is precisely my fear. Cloudflare is using price as a selling point.
For people with just a few domains, price isn't important.
I have 5 domains with hover.com. I'm happy to pay a couple of bucks extra per year to know that there's real support. I can call and get an answer in 10 seconds.
Granted, I've never needed to call support, but losing my ___domain would be a huge disaster with no website, no email, and cost me hours of time. I see no reason to risk anything to save $5 a year
Every time I've thought about moving away from Namecheap to something else I've remembered those once in a blue moon times I've actually needed to reach out to support for mission critical type of events. The support I've received has been absolutely stellar. Above and beyond what I would have expected to be their scope of service. I don't know any other providers I hold as highly in support, especially anything coming from a tech company.
My main gripe is that I wish they would include free SSL and they give their UI some love but that's minor as I only access it on certain occasions.
I dislike Namecheap for a few reasons. They don't let you log in with a _valid_ username and password if you are using a VPN. Their UI is pretty bad, too. If you have an adblocker, you don't see "Submit" buttons on a lot of forms (editing WHOIS information, etc.)... lots of small annoyances with their service.
I've been a customer of hover for a couple of years now. I've transferred as many of my GoDaddy domains to it as I could without affecting any running services (email mostly). And now I have 35 domains on hover. I'm happy to pay the increased price just because the UI doesn't change.
Granted, I've never needed to call support, but losing my ___domain would be a huge disaster with no website, no email, and cost me hours of time. I see no reason to risk anything to save $5 a year