Smells of bad UX/design process - some senior "wants" this particular solution, despite their users showing direct feedback that it doesn't work for their needs.
I'd push back on your last point; there's a zero-sum feedback process here that is invisible. You're seeing the negative feedback from a vocal set of minority power users; the positive feedback from people isn't going to be known or seen in anything other than usage metrics.
You say "users": how many, what percentage, what cohort..you get the idea.
How do you tell the difference between unpopular features and ones that are mostly liked? In both cases, only "a vocal set of minority power users" would say anything.
With the state of statistics literacy in this industry, "usage metrics" often mean whatever the person citing them want, with no malice or deception intended. Accidental, inadvertent p-hacking is shockingly common.