1. I used to administer a mediawiki instance for R&D at a mid-size enterprise software company. It was used by perhaps 300 people. Many, many developers disliked wikitext and wanted a visual editor and/or word-to-wiki converter. Some people just prefer wysiwyg over markup.
2. If your customers include a meaningful population of both, _include both_. Make the 'friendly' editor the default, with a preference to use the old (presumably stable) editor. Obviously this doesn't work for all features, but it seems like the text entry box in the Slack app is one that could be easily configured this way (maybe not?).
1. I used to administer a mediawiki instance for R&D at a mid-size enterprise software company. It was used by perhaps 300 people. Many, many developers disliked wikitext and wanted a visual editor and/or word-to-wiki converter. Some people just prefer wysiwyg over markup.
2. If your customers include a meaningful population of both, _include both_. Make the 'friendly' editor the default, with a preference to use the old (presumably stable) editor. Obviously this doesn't work for all features, but it seems like the text entry box in the Slack app is one that could be easily configured this way (maybe not?).