That really sucks. I'm sorry that she had such a poor experience.
On our project, we've been working really hard to meet designers (and developers and users) where they are. Most of the time when someone asks how to contribute, we list the:
* Ideal way, easiest for us;
* Less ideal way, maybe a good middle ground;
* Difficult for us way, still possible, but likely to take longer to get incorporated;
It doesn't always work but it usually gives people a starting point. Also, on the plus side, it leaves little trails & tips all over the place on how they could contribute better.
On our project, we've been working really hard to meet designers (and developers and users) where they are. Most of the time when someone asks how to contribute, we list the:
* Ideal way, easiest for us;
* Less ideal way, maybe a good middle ground;
* Difficult for us way, still possible, but likely to take longer to get incorporated;
It doesn't always work but it usually gives people a starting point. Also, on the plus side, it leaves little trails & tips all over the place on how they could contribute better.
My 0.02.