The fact that the only support you get from Google is if your HN post is upvoted enough to go to the frontpage should be something that would be a red flag to any business. Guess Google don't care, support cost money, and you can't add ads in there.
True story I had a major issue where a new Google cloud service was restarting instances that were relatively expensive and billing me for them about 4 years ago. it was doing so completely automatically and I would log back in and see that these instances have been restarted. Couldn't get anyone to help me until I went on the Google BigQuery subreddit and bitched directly to their chief evangelist. They finally fixed it after that. Lesson learned. That company doesn't know how to hire people who don't constantly want to do interesting things. it turns out that running a business and supporting customers isn't always super fun and gratifying.
And can we admit that while their tech is still top-notch their software libraries in the open source realm are not? Compared to pytorch tensorflow is a piece of s*. It's so so bad now.
They didn't do well in the front end space either. React blows angular 2 away. Remember dart? Neither do I. Sure do miss inbox.
I think it’s also possible to get support by knowing the right people at google or by having a lot of followers on Twitter (including someone from google who can help)
