I've had this issue a few times with credit card companies, loan companies, and on one or two occasions collections agents. Some very nice person calls in order to discuss an issue with me, but wants me to tell them my birthdate, last-four-of-SSN, and other stuff "in order to verify your identity". They then act annoyed and puzzled that I won't just reel that information off to some rando who called me out of the blue, and start pointing to the caller ID as evidence that they're legitimate. The funniest part of the conversation is when they warn me that we won't be able to discuss this problem if I won't verify my identity, at which point I respond that they called me, so if they don't want to spend any more time on the phone, I'm happy to go back to whatever I was doing and they can try reaching me by some non-brain-dead means.
I feel like if we ran a public education campaign about how easy it is to spoof caller ID, a lot of these scams would stop working, but that's probably just me being foolishly optimistic.
Try calling chase. They'll tell you that they'll "call you back". They claimed that they would text me but the texts failed.
The guy claimed that "don't worry it's me". I told the guy that if you call me back to "talk about my account/verify me" you're going to be met with a "go fuck yourself". They do not have any protocols to confirm they are who they claim when they call back.
I feel like if we ran a public education campaign about how easy it is to spoof caller ID, a lot of these scams would stop working, but that's probably just me being foolishly optimistic.