Which people? A percentage of people?

Those extremes are only extreme for people wanting a bell curve.

They had more quality in their data but they where incapable of using it because they like to take averages and so they blame the users.

No, they have higher quality data now because they have twice as much engagement with the thumbs system, and users weren’t rating 2-4 stars in a useful way. Losing the review comments was a shame but they were infrequently viewed.

As much as it offends my sensibilities, sometimes the best move is to simplify a feature so that improved usage makes up for the loss of the complications.