TechCrunch is reporting I spoke to Airbnb about EJ’s situation. They won’t reimburse her for damages, they say, and they do not insure against losses. They are helping police track down the person who did this, but their help ends there.
I love that the entire investment community is gaga over this company.
So they sold a fad product (cereal) at the right time to make a little bit of money. Just tells me they have no moral integrity (which explains the craigslist email spamming).
So they struggled to make rent in SF a while. Who told them to stay in an expensive city with no savings? That's bad financial planning, and they could've bootstrapped their startup in Austin.
Oh, and they made a startup that is illegal in many parts of US, and manage to dupe investors to give them hundreds of millions. Now they won't even give financial help to a girl whose life they help tear to shreds.
My opinion is that the service is questionable. The fact that there is no way to contact a person until they accept your credit card. My friend paid for the stay, contacted a person via website, the person replied yes and asked to call him to make arrangements. Ended up, that nobody realized that nobody can see contact information. The day was waisted. So when my friend wanted to delete profile from airbnb, it is not allowed. So all we could do was telling about the horrible experience. They do not have detailed terms and conditions on the site, and all what a person should be aware of. I guess that they really do not care about customers. Like I heard from other people, this is like a typical startup from silicon valley, a new bubble. I guess we need to look at that in a positive way. So they just need to get enough money to get a lot of advertisement. Nothing will kill a horrible product faster that a good advertisement.
"They have offered to help me recover emotionally and financially, and are working with SFPD to track down these criminals."