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I'd take it one step further. If the opening message doesn't have enough information for an immediate action to be taken, it doesn't have enough information.

A message "Hey, I need help with x" is just as frustrating as "Hello" because it results in the same back and forth. "What problem are you having with x?" "Well, I want to do y" "Why are you doing y?" "Well, for z purpose".

Your chats should be of the form "Hey, I'm doing x y z because of p d q. I've tried a b c, do you know what I'm missing?"

Enough info that the person on the other side is able to answer the question with minimal followups.

You do this, because you have all the time in the world to craft the opening message, so why not do a good one so you are requiring minimal sync points.

Even if the chat is about setting up a face to face meeting, it should be the same.

"Hey, I need to talk to you about x y z. Can we setup a face to face meeting? I'm available at these times".

What's frustrating is "Got a sec" or "can we talk?" as openers. Yes? No? What's the is about?




The only exception I can personally think of, is when I fall really behind at work, and I am feeling a lot of shame over it. And I’m really just sending out an SOS in the hopes that someone shows some kindness back towards me, and really helps me out, is in a space to hold my hand.

…but it occurs to me that I could include all that additional context as well as to how I am feeling.


> If the opening message doesn't have enough information for an immediate action to be taken, it doesn't have enough information.

Indeed, this is what I wanted to convey in the pseudo-conversation in my previous comment.




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