I meant that in response to why Discord can be so successful with 1% of the employees of other chat products. It's because they're not actually similar products. One is for casual chat (with no pretense of security) and one is for business chat.
It's not specifically about avoiding enterprise, it's about them recognizing what sort of business decisions are sustainable with small team capabilities. Enterprise chat adds a TON of requirements and harsher penalties for mistakes.
In Patreon's case, it's one of those business models that a small team just cannot survive in at scale.
Sure, storing some payment data in a database and charging a payment API once a month in a job queue is a weekend project. But then you get your first email about a stolen credit card being used. And one from Disney lawyers about how someone is using their Patreon account to sell Disney intellectual property. And an email from FBI because someone is using it to sell illegal images. And from creators whose account got hacked and all their payments redirected to a new bank account. Or the subscribers who want a refund because they're unhappy. Or the people who realize that if you say your credit card was stolen, you can access the exclusive content from any creator and get a refund the next day.
It's not specifically about avoiding enterprise, it's about them recognizing what sort of business decisions are sustainable with small team capabilities. Enterprise chat adds a TON of requirements and harsher penalties for mistakes.
In Patreon's case, it's one of those business models that a small team just cannot survive in at scale.
Sure, storing some payment data in a database and charging a payment API once a month in a job queue is a weekend project. But then you get your first email about a stolen credit card being used. And one from Disney lawyers about how someone is using their Patreon account to sell Disney intellectual property. And an email from FBI because someone is using it to sell illegal images. And from creators whose account got hacked and all their payments redirected to a new bank account. Or the subscribers who want a refund because they're unhappy. Or the people who realize that if you say your credit card was stolen, you can access the exclusive content from any creator and get a refund the next day.