LLMs are already taking over these sorts of systems in industry.
There are lots of systems where you're taking some information about a user and making a best guess at what action the system should take. Even without a need for super high accuracy these rule systems can get surprisingly complex and adding in new possible decisions can be tricky to maintain. In LLM world you just maintain a collection of possible actions and let the LLM map user inputs to those.
There are lots of systems where you're taking some information about a user and making a best guess at what action the system should take. Even without a need for super high accuracy these rule systems can get surprisingly complex and adding in new possible decisions can be tricky to maintain. In LLM world you just maintain a collection of possible actions and let the LLM map user inputs to those.