I think call center is already a job that nobody wants.
Yes it is a job and it brings bread, but it can be something people really want to avoid and consider as a last resort.
Also, at least for peak time, current call center technology is NOT adequate to elastically scale up. The call center UX is basically a huge collection of anti-patterns, to persuade you NOT to talk a human.
All in all, as a user, I want to see the way the current call center being handled, gone.
Remote call jobs are a solid job to have these days. A far cry from the horrors of a typical call center, plus if you're someone who struggles with a "normal" physical job, a remote call center position is near the top of your list.
Another important point is that much to the disappointment of users, those call center agents are the only line of defence against fraudulent activity. Going to be very interesting to see how that changes, probably making the user experience much worse.
Yes it is a job and it brings bread, but it can be something people really want to avoid and consider as a last resort.
Also, at least for peak time, current call center technology is NOT adequate to elastically scale up. The call center UX is basically a huge collection of anti-patterns, to persuade you NOT to talk a human.
All in all, as a user, I want to see the way the current call center being handled, gone.