If I see info in logs and it could help a user (my userbase is internal), I reach out to them. I've coached a number of them through improving something on their end, even if it's not a critical change.
It still happens, a fellow student and friend of mine got this response ('installed it for you') about two years ago at Radboud University Nijmegen after entering `sudo apt install nasm`
I cannot really imagine that happening today, at least not in "professional" context.