Exactly. It’s too easy for these decisions to become a formality. ProPublica’s reporting on Cigna[1] is a great example:

> Before health insurers reject claims for medical reasons, company doctors must review them, according to insurance laws

> A Cigna algorithm flags mismatches between diagnoses and what the company considers acceptable tests and procedures for those ailments

Sounds fine, except

> “We literally click and submit,” one former Cigna doctor said. “It takes all of 10 seconds to do 50 at a time.”

[1]: https://www.propublica.org/article/cigna-pxdx-medical-health...