There's the aphorism that when you're using/buying a thing, it's always a relationship between you and other humans somewhere in the chain.
That has to be given hygiene and deference. Hygiene in keeping things healthy and in balance and deference in not trying to calcify some lording hierarchy.
If you bust either, your customers/users/whatever will be shopping around. There's other ways to fail but if you look at the most liked companies, you can basically rename that a list of companies that fuck up hygiene and deference the least.
There's the aphorism that when you're using/buying a thing, it's always a relationship between you and other humans somewhere in the chain.
That has to be given hygiene and deference. Hygiene in keeping things healthy and in balance and deference in not trying to calcify some lording hierarchy.
If you bust either, your customers/users/whatever will be shopping around. There's other ways to fail but if you look at the most liked companies, you can basically rename that a list of companies that fuck up hygiene and deference the least.
See for yourself https://www.axios.com/2023/05/23/corporate-brands-reputation...