Problem is that there are so many questions companies (and government) do not want to give answers to, or they want it split per market, or geographically, or only to citizens, or only to their own employees.
Online you find a lot of information you're just not going to find in chatbots.
This is why Google had such extreme value. Organizations, certainly governments, generally had search functionality, but it was purposefully sabotaged according to each organisation's capricious needs and therefore sucked. The problem is that the information available and searchable was definitely NOT accidentally sabotaged, they actively want to prevent people finding out.
Chatbots are going to suck like company search fields suck. Not because the technology behind them sucks, but because their purpose is to change what you want, not give you what you want. And when this fails, and fails, and fails some more it becomes and endless horror of frustration.
This is what companies want. They want to use frustration and sabotage as a way to get what they want. Chatbots will rarely be anything but a new weapon to do so.
Online you find a lot of information you're just not going to find in chatbots.
This is why Google had such extreme value. Organizations, certainly governments, generally had search functionality, but it was purposefully sabotaged according to each organisation's capricious needs and therefore sucked. The problem is that the information available and searchable was definitely NOT accidentally sabotaged, they actively want to prevent people finding out.
Chatbots are going to suck like company search fields suck. Not because the technology behind them sucks, but because their purpose is to change what you want, not give you what you want. And when this fails, and fails, and fails some more it becomes and endless horror of frustration.
For example: https://news.ycombinator.com/item?id=36624294
This is what companies want. They want to use frustration and sabotage as a way to get what they want. Chatbots will rarely be anything but a new weapon to do so.