The local power company (a psuedo-governmental co-op, I think) has a website with a big interactive outage map. When the power goes out, the icon is usually on the map by the time I've pulled up the site on my phone, describing the outage area, and the ETA is usually surprisingly accurate.
100% automated service, but as good if not better than anything I could get from a human.
Conversely, a weasel worded chatbot could say "we are responding to outages as noted" or something similar, and that doesn't actually provide any evidence the utility is aware of the outage or its scope in the actual monitoring and management systems; your report of a failure could go straight to /dev/null.
100% automated service, but as good if not better than anything I could get from a human.
Conversely, a weasel worded chatbot could say "we are responding to outages as noted" or something similar, and that doesn't actually provide any evidence the utility is aware of the outage or its scope in the actual monitoring and management systems; your report of a failure could go straight to /dev/null.