That's like saying only engineers care about appliances that work long past the warranty expiration; users don't so business people value engineer it and everyone except the engineers are happy.
Except that's not true. Users do care they just don't have a choice in the matter. I have listened to many, many laypeople who have expressed frustration with software. They may not be able to articulate it to the extent that the quote does, but when they're stuck on 3G and they need to load a webpage that keeps timing out they get frustrated even if they don't know its because of the footprint, it's a poorly made SPA, or whatever.
Except that's not true. Users do care they just don't have a choice in the matter. I have listened to many, many laypeople who have expressed frustration with software. They may not be able to articulate it to the extent that the quote does, but when they're stuck on 3G and they need to load a webpage that keeps timing out they get frustrated even if they don't know its because of the footprint, it's a poorly made SPA, or whatever.