It’s just a refutation of naive bias towards statistics, which is rampant in big organizations (see the McNamara fallacy). This is codified in the idea of being “data driven”, which is the right thing if your data is a true proxy for the thing you care about; in practice it often isn’t and you have to incorporate some more flimsy or subjective signal to better understand a problem.
Bingo. The obsession with quantification is a crutch that allows uncreative people to delegate their decision making to a mechanical analysis of raw data, rather than a first-principles understanding of their problem space.
